I am writing this complaint because I am extremely dissatisfied with my recent experience at Publix. I would like to first start off by stating that I have NEVER had an issue with Publix in the past, my aunt and uncle both work at Publix located in South Carolina and I have always been happy with the service I received.
Today, I went to fill a prescription at Publix but the assistant pharmacy manager refused to take my prescription. I gave him the prescription and he proceeded to look at it and then type my name in the computer. He then told me that the prescription was not in stock. When I asked how long it would take he told me it would take 3-4 days to order it.
I said "ok that's fine, I'll wait". He gave me back the prescription and he then proceeded to stare at me, wide-eyed, for the next 40 seconds. I asked him if there was a problem. He began to ask me why I am taking the prescription and that other people would need it sooner.
When I told him that was not my situation he basically told me that since other people need it sooner that I should need it sooner. He kept staring at me, wide-eyed, and made me feel extremely uncomfortable. At that point I told him that he was being rude and that I would be making a complaint. I don't think that this 'assistant pharmacy manager', specifically named Joel, ever actually checked to see if the medication was in stock, he refused my service and made me feel really uncomfortable with his awkward stares.
Even though the publix is near my house, I will NEVER return. This is supposed to be a place 'where shopping is a pleasure' but it felt more like a place where shopping is harassment.
Product or Service Mentioned: Publix Manager.