Madeira Beach Publix - 1/7/2016. After waiting our turn in check out line, employees became confused over a coupon (six pack or eight pack of cokes) and instead of resolving the issue, employee moved us out of the line and continued to process other customers while we waited, and waited until we finally had to go to customer service for resolution and return the products we intended to purchase.
Other customers were given priority to check out and leave because the Publix employee did not want to resolve our coupon issue and asked us to stand aside and wait more while she attended to the people behind us in line. Fifteen minutes later, we were finally able to pay and leave without our cokes.
Product or Service Mentioned: Publix Coupon.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Publix Pros: Large and has so much to offer.
Publix Cons: Management poor customer service.