As a manufacturers representative with more than 20 years of service, I visit Publix and other grocery stores, in a large territory, as part of my job. All stores, it seems, have their occasional issues.
Publix on the other hand has ever increasingly larger systemic issues. First, they advertise weekly specials and BOGO's but mostly fail to increase stock levels to support sales. Some might call this bait and switch, what you want is out of stock so you will just buy something else at full price. Second, their deli department is third world at best, get used to limited prepared foods available between 11:00 AM and 2:00 PM.
Further, their prices march upward at a rate that far exceeds inflation. I work in their stores and usually walk away from even their BOGO's, which often are so high priced the two for the price of one is a bad value.
Half a stupid price is still stupid. Regrettably, Publix has become a near monopoly in gentrified communities as other chains like Albertsons, Food Lion and Winn Dixie have closed stores.
Reason of review: Poor customer service.