Shopping at Publix was not a pleasure for me today, I has the worst encounter with a very rude cashier!
I went into Publix in the Venetian Isle Shopping Center located in Lighthouse Point, FL. I wanted to take advantage of your BOGO deals this week because you also included some great coupons in your game day flyer!
I was excited! While I was checking out I gave my coupons to the cashier and her facial expression immediately let me know that she was unhappy. She asked me "Why did you give me so many?" I responded "I bought 4 packaged of Oscar Myer lunch meat and gave you 1 coupon each. I also have 2 packs of velvet a cheese and 1 coupon for each, and four packs of hot dogs and 2 coupons for those." She proceeded to key them in and after she was done she asked if I would Ollie to donate to the special Olympics?
I told her I would not. She said " I just helped you with all of your coupons, but you can't help?!" I told her that I help everyday when I choose to shop at Publix instead of a competitor. She then said "I never in my life see anyone use coupon so much! We help you, but you no help!" I told her that the few coupons that I used were minimal to what I have witnessed and I should not be ridiculed by an employee for using coupons towards my purchase.
I was embarrassed as there was someone else in line behind me shaking her head. I simply left the store. But as soon as I arrived home I went on the internet to make a complaint. I feel that this was a very poor example of customer service.
I would never disrespect the elderly, but this senior citizen of Asian decent almost pushed me over the edge. Her name tag said *** and that is also what is on my receipt. It also says that the Store manager is Brian Paolini and I would like to know that some type of customer service training refresher will be made available to Ms.
*** if you will keep her as an employee. Ridiculous!
Product or Service Mentioned: Publix Coupon.