I filed a complaint and then escalated it. I advised the store is selling a falsely labeled product.
TIDY CAT labeled non-clumping litter - it CLUMPS - and is easily tested. Standard routine get a refund, contact PURINA. PUBLIX'S sells the product to the consumer and they are ones responsible for what they sell to us. Finally advised I was the only complaint so nothing would be done about it - in fact today they are actually advertising it as special sale items.
So much for CARING about its customers.
I believed in the message of CUSTOMER CARE with PUBLIX but have now learned in the stores response - words mean more to them then action. P