I ordered my special cake 4 weeks prior to the event. I spent a long time with the "event coordinators" to ensure they had a full understanding of what I wanted.
The morning I was to pick my cake up I saw the baker painting the fondant. They completely tried to pull this cake off the morning of the event. They delivered the ugliest cake I have ever seen. They never admitted it was done last minute.
The worst part of this, they never offered to replace the cake so I was forced to get a sheet cake from the restaurant.
A refund is the least they should have offered. Clueless.
Reason of review: Damaged or defective.
Monetary Loss: $100.