Show reviews that mention
store manager people customer service customers employees customer service stores food
Filter review

Covid vaccine sign up procedure

The lady I talked to was very nice. I asked about a couple signing up for the Covid vaccine at Publix/ was told you cant. Have to do it separately- not very easy for senior citizens. Other sign up sites let you sign up 3 people. Might want to rethink your policy. Thank you.

User's recommendation: Try a different site to sign up a couple for covid vaccines.

View full review
ID
#2398377 Review #2398377 is a subjective opinion of poster.
Location
Tampa, Florida
I went into Publix Park West today. There were 2 people in there at 12:10 PM without Masks! It is your responsibility to protect the welfare of your customers by following the MP Town Ordnance below: "MOUNT PLEASANT, S.C. (WCBD) A mask ordinance in the Town of Mount...
View full review
View full review
ID
#2397154 Review #2397154 is a subjective opinion of poster.
Location
Mount Pleasant, South Carolina

All is well

All about vaccine appointments. It was a corona website problem and not Publix. All is well, me and my wife were able to make appointments and get our shots!

User's recommendation: Go fir it!

View full review
ID
#2396686 Review #2396686 is a subjective opinion of poster.

Rude cashier Rosa Sea Ranch Stores

It was NOT a pleasure. Went out of her way to try to embarrass me for returning a bad produce. Store is Lauderdale by the Sea. Sea Ranch Lakes.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

User's recommendation: Do not bother making returns. Just shop somewhere else.

View full review
ID
#2395616 Review #2395616 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Instacart

I have shopped at Publix all of my life! I was so excited when they started letting the employees shop for me so I dont have to go into the store. I know the employees and trust them doing my shopping. Last week, I tried Instacart. I DO NOT like outsiders coming in and doing my shopping and I had to go back to the store twice for missing items. That completely defeated not having to go into a brick and mortar. Im very disappointed.
View full review
ID
#2392186 Review #2392186 is a subjective opinion of poster.
Location
Forest Acres, South Carolina
Product
Instacart Profile

Just a suggestion--I'm not angry

I wanted to let you know that the bottle of Publix brand Garlic salt has holes for sprinkling that are much too large. --Otherwise I'm happy with the stores. Thank you.

User's recommendation: a clean, pleasant place to shop.

View full review
ID
#2385869 Review #2385869 is a subjective opinion of poster.
Location
Birmingham, Alabama

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Update by user Feb 12, 2021

There has been a feeble attempt by Publix to correct their systems and operations. I see slight improvement but they are a disaster in my book.

Too many things about the company that upset me. It must be bad owners.

Original review posted by user Jan 13, 2021
I stayed up half the night to register for the Covid...
View full review
View full review
ID
#2378537 Review #2378537 is a subjective opinion of poster.
Location
Dunnellon, Florida
Pros
  • Clean store
Cons
  • Bad pharmacy
  • Price gouging
  • Bad website
Preferred solution
Fix your website. Hold the Pharmacy accountable. Stop price gouging
New Reviewer

Face Masks

I would like to know why the Dunnellon, FL, 34432 Publix does not require customers to wear face masks when their policy online says that all stores require customers to wear them? Yet after checking online first and presuming by their policy statement that it would be safe to be in their store, very few customers had bothered to mask up.

User's recommendation: Wear a mask to keep everyone safer. What good is freedom when you're dead?

View full review
ID
#2374005 Review #2374005 is a subjective opinion of poster.
Service
Publix Customer Care
Preferred solution
Let the company propose a solution

Horrible boss

Im a former employee at Publix at 11200 Tamiami Trail E Unit 2200 Naples, FL 34113 United States. I would like to complain about the manager in charge at Customer service she would talk crap about employees to their coworkers she told one of my employees she would never *** put me to be a cashier cause she doesnt like me quoted from what she said she also mention that she doesnt promote people she doesnt like which is unfair to others who can do great things! She isnt a great boss her name is Victoria Esquivel I hope you see this and something can be done about her there is so much more she has done and opportunities she has took from people and I was literally force to quit cause of the way I got treated. Publix is a great place to work at just not the right people in charge.

User's recommendation: They treat customers great but employees horrible we aren’t slaves!

View full review
1 comment
#1969845

I like how you are claiming the manager talks crap about employees yet you are talking crap about him. Sounds to me like you are not a great employee. Grow up, Complaining about her online is not mature.

ID
#2366012 Review #2366012 is a subjective opinion of poster.
Location
Monroe, Louisiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Stale hamburger buns

Publix brand hamburger buns are dry stale and crumbly with 9 days before expiration date. Something is off. Happened more than once.

User's recommendation: Use other brands.

View full review
ID
#2360774 Review #2360774 is a subjective opinion of poster.
Location
Brunswick, Georgia
Pros
  • Nice clean store
  • Very clean store
Cons
  • Bread expires before date
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Acknowledge performance of employees

Store number 0475, Citrus Hills Shopping Center, 2685 N. Forest Ridge Blvd, Hernando, Florida 34442. I just want to acknowledge the fine work that all the employees of our local store are doing (and have been doing) since this Covid-19 pandemic hit our country. They have gone well above the call of duty in keeping us safe and still supplying the excellent service we are use to having in our Publix stores. In my opinion each and everyone of them are hero's. Thank you again and God bless. William C. Geick, CMSgt. USAF (Ret.) wgeick@***.com

User's recommendation: Keep supporting Publix by shopping there.

View full review
ID
#2356803 Review #2356803 is a subjective opinion of poster.

Critique of Customer Service

Actually, I wanted to let you know how good I think your organization is. The place is clean always. The people who work there are super. I do have a couple of minor suggestions which I am certain are covered in your training. When you ask customers if they would like groceries carried to your car. DO NOT INSIST. Ask once and that is it. Second, checkers should try to avoid comments on what people are buying.
View full review
ID
#2354058 Review #2354058 is a subjective opinion of poster.
Location
Hoover, Alabama

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Friendliness

I'm a regular customer I shop here probably 7 days a week I came in for holiday items from the time i stepped in the door not one Hello,Hi, welcome or nothing i think lots of people are stressed due to covid-19 no one is friendly anymore at this airport rd. store in punta gorda Ive had several bad experiences here but it's fine it teaches me a lot how not to treat people! i LOVE people at my work place and treat them well HAPPY HOLIDAYS!!!

User's recommendation: be kind.

View full review
1 comment
#1966751

Wall of text I cannot understand

ID
#2352687 Review #2352687 is a subjective opinion of poster.
Preferred solution
nothing in return
my name is cristina m porter Im a 73 years old senior , the problem that I having is been going on for the last 3 month wen I order my grocery to publix intacard of publilx no problem is wen I have to pay using my debit card , it said we have a problen with your credit...
View full review
View full review
1 comment
#1966756

Wall of text I Cannot understand

ID
#2348477 Review #2348477 is a subjective opinion of poster.
Location
Johns Island, South Carolina
New Reviewer

Non-mask wearing in a Publix store in a Florida Publix store in Watercolor on rte 395

We live in the Panhandle area of Florida -- Santa Rosa Beach, FL not far from 30A and Watercolor. I have shopped Publix stores since 1973 in Miami, FL and consider Publix the best food store of any other. HOWEVER, relatives are visiting who lived in Watercolor for 10 years and went into the Publix store on 395 to shop. NOT ONE CLERK OR EVEN THE MANAGER wore a mask. SHOCKING to see that during the Covid-19 pandemic. We shop at a Publix on Grand Boulevard in Santa Rosa Beach and ALL the clerks wear masks. How could the store on 395 be so irresponsible as to not enforce the wearing of masks? Something should be done about this to ensure the quality reputation of ALL PUBLIX stores and employees. Sincerely, Ms. Wally Edelson Santa Rosa Beach, FL
View full review
1 comment
#1966757

Complain to their Corporate Headquarters about this. Their contact information is either found on This website or online

ID
#2346504 Review #2346504 is a subjective opinion of poster.
Preferred solution
Require employees of all Publix stores to wear masks during Covid-19.