Publix
Reviews and Complaints
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Verified Reviewer | Marietta, GeorgiaDeli Manager Robin Shepherd Fuller having an affair with my husband!
Deli Manager Robin Shepherd Fuller has been having an affair with my husband for 3 years. I when we got married I begged this woman to stay away from my husband and give my marriage a chance.
Then I find out their at Publix in conyers eating lunch and engaging in sexual acts in their vehicles on the property and on Publix time. All I wanted to know is this something that Publix condones their Managers dont have respect for the sanctity of marriage. Who are yall hiring.
This women have been to family functions I did not attend and lied!!! I thought Publix was about serving the community, but wow!!
- Publix is a great place to shop
- Deli manager robin shepherd fuller
Preferred solution: This women needs to be reprimanded for her actions she has been intervening in my marriage from the start.. Then she tells anybody that will listen that she’s not going anywhere!
User's recommendation: Watch your husbands
Publix Work Experience Review from Bessemer, Alabama
I just walked away after 8 1/2 years with Publix. I worked my butt off and did everything that I thought was expected of me.
The management at Publix show zero interest in coaching and training employees that you are pretty much responsible for digging through the RPG guides to learn anything. Then, they try to use this as a reason to not give you a raise. The truth is they have their favorites that they will bend over backwards to please, but if your not in the click then you are looked on as just being a labor issue.
While I don't mind giving my customers the service they deserve and treating them the way I like to be treated, I WILL NOT KISS UP TO MANAGEMENT JUST TO GET AHEAD! The annual AVS is a joke because they don't really want to hear what employees really think, they just want the employees to tell them how great they are.
Prescription services
Cant navigate new app will not install now. Why change simple app??
Who was the genius that thought this up there are people who are quite as knowledgeable so keep it simple. If it isnt broke dont fix it.
- I like publix no complaints
Preferred solution: Fix your pharmacy app back to what it was.
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Verified ReviewerPublix Employee Complaint
Alyssa at the Publix on NE Capital Circle in Tallahassee, FL has a serious attitude and one day it will catch up to her. Publix will no longer be able to protect her because it will be the wrong customer she *** off.
I had an interaction with her, and now she avoids me at all costs.
It's kinda funny in my opinion, but it doesn't keep me from shopping there. Its only a matter of time before she quits or gets fired.
- Friendly staff
- Rude employees
Preferred solution: Apology
User's recommendation: Find another friendly cashier to check you out.
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Verified Reviewer | Valrico, FloridaRude Cashers.
My wife and I were checking out at Publix at Goolsby Point and the casher and bagger were engrossed in conversation and treated us rudely, we are seniors and have shopped there and Fish Hawk for 20 years this was the worst ever. As a retired manager I would keep Jayden and Sydney away from your customers.
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Verified ReviewerMonthly 5,00 coupon
For a very long time I was receiving the monthly $5.00 coupon to be applied to purchases $50.00 or more.
Lately I have not received that monthly $5.00 coupon and I'd like to know why?
The Customer Service people at my Publix store told me to contact you and notify you of this glitch. Perhaps you can correct the oversight.
Thank you,
Beverly Librizzi
- Pro--good products
- Very expensive
Preferred solution: My monthly $5.00 coupon mailed to me again, it just stopped coming.
User's recommendation: Bring LOTS of money when you shop at Publix it's not cheap there!!!!
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Verified Reviewer2nd review
There are so many examples of Publix ripping the people off its almost 75% of there products can be purchased at other places cheaper. Im not talking about a dime or quarter Im talking 30-40-50-% higher same brand name same product its just a shame people stand for this robbery of seniors and hard working folks
- Convenient
- Over priced on almost eveerything
Preferred solution: Stop them from robbing customers with inflated pricing
User's recommendation: Try Walmart aldis or Costco
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Verified Reviewer | Hallandale Beach, FloridaPoor customer service
Per usual...was in the dairy section looking for a product. Spent a minute or two looking with an employee stocking the section.
He never once looked or acted like he could care less if I found what I was looking for. Went to check out with what I did have and Trenyce my cashier said hello with not a hint of a smile. She obviously didn't like being at work today. The girl bagging my few items even after I said thank you never looked up or responded.
She too, didn't want to be working today. I believe Publix has some of the worst customer experience I have ever had at a grocery store.
User's recommendation: Don't expect anything from the Publix crew
This company is a lie.
Working at Publix, you are told that it's a growing company, where you can grow in "rank" while having to start from the bottom. That is a complete lie.
I have worked as a bagger for a year now in Columbus, Ga, being told to wait 6 months before being trained as cashier. I waited 8, whereas a brand new bagger from the streets(samg age/experience) will be hired and trained as cashier in the same month. At a year and a half now after showing my competence to be promoted several times, I have watched my co-workers being promoted, in less time than i have worked here, still a bagger, with more responsibilities. I, myself, am not the only person with this same problem. I and a few other of my co-workers have worked here for a year, a couple years, or more and while you're NOT on the good side of my manager, you will not be promoted. I was told in my interview that I can grow in this company (within reason of course). All i see in this company are a bunch of greedy bastards who cannot pay a dollar more with the same employees that has been with them for at least a year, while they bring in other people to start them off at the lowest pay possible.
On my evaluations, instead of getting the "grade" i expect myself to have, they give me the standard numbers and advice. "Bring in more carts" "Always offer the customer help" Basically what is it, I am being told to do better, at something I have already been doing the entire time I've been working here. I bring in carts, EVERY TIME i leave the building. The managers excuse? you have to make sure your co-workers are doing the same thing and become their role-model. Where on my job description does it say "mentor?" Unless I have manger's pay, I am not going to boss my own peers around.
I feel like, with as much work and effort I put into this company and the customers, none of my actions are recognized by anyone but myself. And no I don't expect rewards for fetching the forgotten loaf of bread, but when it effects my evaluations and when I'm being told I'm NOT doing something that I DO, there's a problem. Yes, I am currently in the process of getting a new job in real estate and is studying for the test I have to take.
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Verified Reviewer | Fort Myers, FloridaJust moved to estero fl
Publix is the biggest rip off grocery store ever encountered.the prices are nuts they gouge you in every dept.the deli is the biggest joke boars head the best of the worst $14.99 for ham or turkey in Chicago its under $10 lb.the meat is like eating shoe leather. So I do what all my neighbors do Walmart Aldes Costco screw publix
User's recommendation: Go elsewhere
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Verified Reviewer | Simpsonville, South CarolinaTurning into Publix from Scuffletown Rd, Simpsonville, SC 29681
After road construction last month, the city engineers have created a space from which to turn from Scuffleton into Publix by going left. The line to go into for turning left, however, has been painted in solid yellow, not as a dashed yellow line.
This creates confusion as many drivers do not want to break the law and are turning left from a regular line, thus obviating the original intention and creating unnecessary delays.
This is not a problem created by Publix but it is one in which Publix must act and contact the city engineers to correct the problem.
This is rather urgent. Thanks.
User's recommendation: NOT A COMPLAINT. JUST A REQUEST FOR ACTION.
Store 1322 Manager unprofessional/rude to employees, customers creating very negative atmosphere embarrasing employees and customers alike.
Watched manager, lady with Terri on name tag, demoralize, humiliate a hard working employee in front of me and other customers. Young man was clearly trying to do a good job and was completely humiliated by her bullying, sarcastic, mean treatment of this apparently hard working individual.
I then saw this happen again with 2 other employees as I used to shop there 4-5 times a week.
I would have fired this manager immediately if she worked for me.
Poisoning moral by acting in this immature, demeaning fashion is not good for any business and reflects on the attitudes of all subordinates.
Clearly, Publix is aware of this manager's behavior. I refuse to go back and am now shopping at another location where management seems to be professional at helping and motivating employees to become better at what the do which reflects on the overall evironment of the store, elevating the shopping experience
- Product is good
- Management personnel
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Verified Reviewer | Riverview, FloridaLack of concern for disabled veterans
Disabled veteran with problems walking/very bad painful limp awaiting knee replacement. At exactly 10 PM 1 Nov 22, they locked the door, would not unlock the door so I could leave made me walk around to the other side of the store to exit!
The manager was right there and I was told to walk around to the other door! Very poor customer relations! When theres customers in the store and they lock the doors they should have someone monitoring the door to let the customers out!!! Especially handicapped customers!!
Rather than redirecting them to an alternate door, its hard enough to walk with (military)disabilities and even harder to be redirected to an alternate door for the managers convenience!!Definitely makes me think about recommending/referring others to Shop at Publix on Big Bend Rd. in Riverview Florida!!
User's recommendation: If you have disabilities think twice about shopping at Publix on Big Bend
Disapointed
I remember when there was older seasoned employees that new the difference between a lemon and a lime. Now young people with the huh?
Mentality. Two managers chatting in the middle of an isle and you cant get your cart around them. Dont put all your bags in your cart, ya get home minus a bag and have to go back.
The wife and I drive further now to Aldi. Its sad, in the past I swore by Publix, not so now.
- Pretty clean
- Prices high
Preferred solution: Price reduction
User's recommendation: Watch prices
Mr. George has left the building
Wow I have Read a lot of the comments everyone wrote and I believe every single word that has been written I have seen and lived through it for 28yrs. If your in good with the boys and kiss a... Then you get what you want..I started in Fl in 88 and was in good w the boys and I couldn't be touched....let's say they let me get away with murder since I was liked....I beat up 4 associates at my first store and even slammed my assistant store manager down to the floor by compacter...One clerk I fought on sales floor and Another I ripped his shoulder out of its socket and he was out three months and me nothing happened I was liked. Never any paper work filled out ever...I also had the store raided by the DEA and the store and lockers searched and I was arrested and nothing was done I was liked. So I moved to GA to buy a home and to improve my life and my first store has a cooler go down and the product was a loss so I told the assist manager that it was trash and since this was his second time and the first time he lost product so he wanted to protect his job. So he made us refreeze them. So I called corporate and let them know the product was not up to Publix standards. Well nothing done to him and since he was liked it was my turn to pay cause I wasn't liked and didnt plan to be...I wanted my work too show people the I was the best ...So in retaliation for me calling Publix they let him do my eval And not my Dept Manager who should have! and he gave me All bad scores and dogged me hard. So don't report product out of danger zone which can make people sick or very ill lets just freeze it to save money and his job and he is now a store Manager from all the a... Kissing he did. In Fl he would even be a stock Clerk.
But in Ga the idea of good worker is not the same as Fl...In Fl you work hard you get where u want to go....In GA it's not how hard you work but who's *** your kissing and at first I thought I could beat that way of life here in GA without kissing *** and boy I was wrong...I fixed more shrink focus stores then any PM in GA! I promoted more asst. produce managers then any other PM in GA..,I was one of a few stores in Atlanta that hit 1m in net profit up from the 780,000 it was doing before I came. My scores for AVS was perfect 100% in every question and I did it twice at 2 diff stores and no manager in Publix has one. I have 2 and nobody thought it was a big deal why? Not kissing *** so not liked. steritech Mostly 100% rarely 98% and mystery shop my score for years were higher then Atlanta and the company but since I refused to kiss *** it wasn't good enough. I have all the records for my bid for supervisor which those numbers alone should have gotten me and interview and I didnt get one..My DM tell me days later that my RIS wasn't pushing for me. So I called my RIS and he said he pushed and I said if I have to kiss *** to get it I will never try again if my work and numbers don't speak volumes then o well. I can live with that but I never sunk down to kiss anyone's *** for a position. I have watched asst managers carry out DMs brief case to the car and buy him coffee and guess what guys he's a store manager now.....So those who still work for Publix Fire those lips up and sky's the limit. I also want to give you guys some bad news open door policy is now closed. I brought some views up in a meeting in Ga with produce RBU and he said great questions and then 3 days later I'm in office with my DM and Terry told me to keep my mouth shut. When I walked out of that room that day the assistant store manager called me black list and we laughed cuz we both knew what was coming retaliation. The first part of the abuse was the DM coming in each week degrading me and looking for issues in the dept and he could find nothing wrong so he would use were not Detail enough to lower our moral constantly. I beat the highest store in my division in Valentines sales and they hid the numbers from me and would not acknowledge my work with my store being the lowest volume and no weekend business its was a miracle but to them another day in the Park. So next 2 stores came open for PM and I was the best candidate and I wasn't even considered. Blacklist. So my father is sick in Jan2014 and I use my vacation and bereavement to care and bury him so from Feb2014 to Feb2015 I had no time off ever to really breave or rest in Nov and Dec of 2014 my body was stressed and I could only work 45hrs a week....So after New Years and Valentines I put a request in to rest and it was denied and three days later I got sick out 3 days bronchitis. So my Dr. Tells me to put in next time of request and have it say per Dr's request and guess what it was denied. So the DM and Store manager kept up on the pressure on me even being down 40hrs and given a guy the DM promoted who wasn't even ready for full time to me only made my stress so difficult to handle especially with so much fatigue. So on ST Patrick's day my new assistant failed to order clementines and watermelon and it's a holiday...so I tell store manager to have my asst to get the product knowing I'm only one in dept and he tell me no and has me driving around all morning to get it. This gets good when I get back SM and DM are standing across the dept and DM John Clark is raising his hands asking me if I was ever going to get it! Not thanks for working through your vacation or thanks for getting the product our asst missed but the words Am I ever going to get it?sent me into a nervous breakdown and I resigned that day I could no longer take the abuse and was sick of the process of getting on your knees to move up. So I called HR to tell them my story and he had excuses for everything! What good are they if they don't protect the worker? They'd *** bricks if a nuetral company heard both sides and made the desicions..Funny that DM once told our hot Deli assistant manager that her dept looked like *** but if she gave him a ohug it will be ok! Human resources had the nerve to ask my what was wrong with that? I talked to him a month later told him you had to ask me what's wrong with that DM behavior? Is he that *** what's next? A blow ---? So I finally got my vacation a life away from a company that has dumped Mr. George's Mission and let people run there divisions like a Mafia that works on the buddy system. So managers are leaving every week and what they replace these good managers with are not hard workers but their buddies I saw it everyday for the last few years the good have hauled *** and the Brown nosers are spreading like the flu but they are held to a different standard..My DM always said I'm not detailed enough I think he must have gotten contacts when he came to my division cuz I did resets in his old division and every store was dirty all prod depts were dirty and looked like a run down flea market and it's funny all managers that know that division knows it was a dump hole. What's detail there no rats? Or maybe just small areas of flies? Or is it the cute scotch tape they use all over the coolers to hang signs...wow don't know what he was seeing then but I guess it's good he can see again and now if he only knew how to follow the Mission Statement?Im sure if you pull the video from store 601 you can see john in action with the staff stories are bizarre. But who cares he's liked...for all of you Managers that are afraid to leave life is to short to be underappreciated always told you suck and nothing is ever good enough plus manager Til 6 everyday and LMAO now salary a week? So you work for free after fifty ? That's just more abuse..that one guy who posted on here life is too short to kill your self for nothing unless u kiss *** your gold.....I still respect Mr. George and feel bad with what they have done to the associate that he worked so hard to take care of and they in returned took ycare of him...I'd love to see these past AVS scores..if anyone wants proof I have documents and pics to show all my proof! I even kept the eval with lowest scores of my career for calling in bad product with the customers health and quality in mind..when klondike ice cream leaves the wrapper from the corners and is dripping to me is not sellable but boy I was wrong...Publix the only thing I can thank you for is that I would have let you abuse me for 20 more years...but you saved me I now realize too that life is too short to not have a life and you do take that away...and guess what other chains 40rs over that overtime and unlike Publix they don't micro manage or walk around the store all day to push your buttons.,..instead of letting everyone just do there job. Peace.. And hey Fl thanks for my time being liked and nothing ever done to me for my actions but I think about it now and I feel bad about the people I hurt or fought. We did have good times I remember my boss using raid bug spray to kill the flies on the tropical roots, wintergreen scented and when steritech came that was the usual plan..gotta love it.....Sad cuz I came because of the way Mr. George treated his people and now people like my DM don't breathe Publix he'd rather give hugs and promote friends to positions they have no clue being in. BTW sorry for telling RBU that You DMs think that every ballon in the store shouldn't be displayed knowing we did 12mil in balloons sales last year! DM and RD grow some balls if you can't handle Me telling Lakeland RBU that Atl is on there own page with standards on balloons. It sux when someone is trying to increase sales I guess! But poor John got his panties in a knot. I'd love to see him again I have a lot to say and I'm sure the time will come.....Game Over
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Oh yeah. A few nights.ago, after working my scheduled 9hr day,I overheard my customer service manager and front end coordinator talking about how shorthanded they were for closing.
I told the coordinator that I would stay and help. She asked the manager and he agreed.
He NEVER acknowledged my help or thanked me! Very disappointing, but not so much considering
"thanked me" Did you get paid? If so, that's your thanks. A few extra bucks in your account.
Exactly.
You are not the only one that has that experience with Publix and sooner or later it will catch up to them, I can't wait to have the last laugh at Publix expense.