Publix Reviews

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Goat meat had too many bones.

I like to go back to Publix. I paid $14.95 for goat meat. Had no meat but bones. Please replace it with chicken. I love Publix. Great place to shop. My phone no is 561 464 ****
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ID
#2854788 Review #2854788 is a subjective opinion of poster.
Location
Wellington, Florida
New Reviewer

Special medication ordered from Hospital to have next day. They did not have or orderder

This is not the first time it takes time for them to order medications for my and my wife. They only excuse: "we have not gotten it get yet". I have no other solution that use another pharmacy that I am sure I will have a better service.

User's recommendation: If you need some special medication fast be sure they have but don't trust they will order it. will order it right a way.

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1 comment
#2052314

Huh? What?

ID
#2780948 Review #2780948 is a subjective opinion of poster.
Location
Apollo Beach, Florida
Preferred solution
Deliver product or service ordered
New Reviewer

Weird experience today

Today I returned some produce that I believe caused me to break out in hives after eating it. One of the women behind the desk proceeded to tell me that when people get old they become allergic to all sorts of things. Way to go, Publix...B

User's recommendation: Be polite and exercise proper boundaries with customers.

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ID
#2661331 Review #2661331 is a subjective opinion of poster.
Location
Jacksonville, Florida

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Verified Reviewer
New Reviewer

Shopping experience.

Alvin the bag person was very helpful and has excellent customer service. Please reward him for his hard work.
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2 comments
#2032853

no one ever gets rewarded

#2032852

no one ever gets rewarded

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ID
#2478529 Review #2478529 is a subjective opinion of poster.
Location
Orlando, Florida
Service
Publix Customer Care

Covid site

There is no issue with Publix. I love Publix. I was trying to get a question answered about the Covid reservation site. Its resolved now.
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ID
#2428842 Review #2428842 is a subjective opinion of poster.
Location
Clearwater, Florida

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Verified Reviewer
New Reviewer

Part time workers being replaced by self service machines

I shop loyally at Northwood Crossings Publix in Northport AL. Now that self service checkouts are in use in the store, most of the part time workers schedules have been cut drastically to about once a week. Prior to this the customers could get to know the part timers who were mostly students. I was proud that Publix was a training ground for the area students as well as some challenged ones. The employees always go out of their way for customers. I hate to see so many jobs/hours lost to the self service lines! Thank you for considering my complaint and rehire more employees. Thanks!!!

User's recommendation: Complain to corporate about loss of part time jobs.

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1 comment
#2032855

they tried to say that self checkout would not cut hours, but that is not the way it is turning out. hours are being cut, cut, cut. They don't care; they make money in spite of themselves

ID
#2428053 Review #2428053 is a subjective opinion of poster.
Preferred solution
Remove self service checkouts

Just a suggestion--I'm not angry

I wanted to let you know that the bottle of Publix brand Garlic salt has holes for sprinkling that are much too large. --Otherwise I'm happy with the stores. Thank you.

User's recommendation: a clean, pleasant place to shop.

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ID
#2385869 Review #2385869 is a subjective opinion of poster.
Location
Birmingham, Alabama
New Reviewer

Face Masks

I would like to know why the Dunnellon, FL, 34432 Publix does not require customers to wear face masks when their policy online says that all stores require customers to wear them? Yet after checking online first and presuming by their policy statement that it would be safe to be in their store, very few customers had bothered to mask up.

User's recommendation: Wear a mask to keep everyone safer. What good is freedom when you're dead?

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ID
#2374005 Review #2374005 is a subjective opinion of poster.
Service
Publix Customer Care
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
Wish I had read these reviews before ordering our 2020 Thanksgiving dinner from Publix, Homosassa Springs Plaza, FL. It was AWFUL!!! First, the turkey was still partially FROZEN. I removed as much of the ice as possible, but it still required extra cooking time for the...
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ID
#2308772 Review #2308772 is a subjective opinion of poster.
Pros
  • Friendly staff
Cons
  • More expensive than surrounding grocery stores
Loss
$50
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Shopping not a pleasure?

First berries on sale and got charged full price. Bought boho aluminum pan but only had one. Had to go to service but several people in line. Wore my Vietnam hat today but did not think that Veterans Day. Guess have to ask fir it. Did not get it. Not big but Publix has disappointed me last three visits. I spend a lot of $$$there.

User's recommendation: Check close before you go to Publix.

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1 comment
#1949393

Huh??? What???

ID
#2278206 Review #2278206 is a subjective opinion of poster.
Pros
  • Personable team members
  • Employees
Loss
$1
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Safety

I was at the Saint Lucie west store and saw women standing at the sandwich station without masks. I politely asked them to put on their masks and they said that they forgot them. I spoke to a manager and she brought them masks which they failed to put on. It is my understanding that they are not allowed in the store without masks and should not have been served. I want to feel safe when Im in the store. Something needs to be done.
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1 comment
#1933596

Specifically What do you want Publix to do about that?

ID
#2210686 Review #2210686 is a subjective opinion of poster.
Preferred solution
Have someone at the front entrances to check for masks

Employee Bad Attitude

You have an employee who works for the Helena, Alabama location Crows Corner (her first name is Adrienne) I have shopped in this location for over 7 years Every time I am in the store she is rude and will not answer a question if I approach her or see her... But she will acknowledge everyone else who is around.. She also one timed shoved a buggy at me when I was coming in.... This lady need an attitude change and told everyone should be treated with respect I have also had neighbors tell me she is not a good example of your company and even employees have said she needs to be talked with about her attitude and the obvious racism she shows SOME customers

User's recommendation: If you are treated unfairly at this store -- report it.

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1 comment
#1919900

Why would you still shop there?

ID
#2146745 Review #2146745 is a subjective opinion of poster.
Location
Pelham, Alabama

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Verified Reviewer
New Reviewer
I am an Instacart shopper. Today I was at store 0815 in Leesburg, FL. The cashier rang up something on my customers order that must have been left from a prior order. When I was taking the groceries to the car I realized that was there I went in for a refund be put on...
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ID
#2138838 Review #2138838 is a subjective opinion of poster.
Location
Leesburg, Florida
Service
Publix Customer Care

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Verified Reviewer
New Reviewer

Poor Customer Service

The Cashier was rude. She was an African American cashier who assumed that I a African American man cut in front of a Caucasian woman in line. When she discovered I did not she did not apologize, acknowledge me when it was my turn and mishandled my groceries. She was very unprofessional.

User's recommendation: Demand fair treatment.

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ID
#2129937 Review #2129937 is a subjective opinion of poster.
Location
Tallahassee, Florida
Service
Publix Customer Care
Pros
  • I usually love publix
Cons
  • Being treated unfair because of my skin color and racial bias
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor Customer Service

Rude African American cashier racist behavior. The cashier assumed that I cut in front of a white customer And proceeded to try and have me get in line behind her. When I was at the point of check out she did not apologize, did not acknowledge me as a customer and checked me out as fast as she could mishandling my items.

User's recommendation: Demand to be treated fairly.

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ID
#2129907 Review #2129907 is a subjective opinion of poster.
Location
Tallahassee, Florida
Preferred solution
Apology

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