Publix Reviews

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Tired of being ripped off!

Over the last few months the produce at Publix is horrible! It appears fresh vegetables and fruit is frozen. I've had lettuce go bad in a day, strawberries and black berries moldy. Not to mention, little to no taste. I'm out! Done with throwing my money away!

User's recommendation: Don't buy produce!

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ID
#2848645 Review #2848645 is a subjective opinion of poster.
Location
Palm Harbor, Florida
Pros
  • Convenience
Cons
  • Prices high
  • Produce awful
Loss
$100
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Elimination of cashiers

Publix used to be known for great customer service. Now they are becoming like Wal-Mart eliminating cashiers and forcing customers to scan, ring up and pack their own bags. This slows up service, turns customers into cashiers and greedily eliminates jobs. Very disappointing!!!

User's recommendation: Might as well ship at Wal-Mart, at least their prices are cheaper!

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ID
#2687101 Review #2687101 is a subjective opinion of poster.
Location
Pensacola, Florida
Pros
  • Negative business practices
Preferred solution
Apology
New Reviewer

Price!!!

Update by user Jul 15, 2021

Publix has never contacted me back. Not one word.

No letter nothing!!! I would say that they don't care at all!!!!

Original review posted by user Jun 15, 2021
I went into Publix today looking for bell peppers. I found what I was looking for. I purchased individual red peppers, 3 individual, orange peppers, and 3 individual yellow peppers. I went to the cashier and the total for 9 peppers was basically $20, $19.83!!!!!!! These better be the best peppers in the world for that price!!!! Earlier I was at Walmart. I purchased a family pack of 9 large chicken breasts, 3 large yellow onions, and 3 baking potatoes. it came to a total of $16.43!!!!! When has vegetables cost more than meat???? at Publix it does!!!! Do not go to Publix for your fresh produce needs they will rip you off in price!!!! Go to a fresh market or any place else but do not go to Publix!!!! These must have gold in them!!!! onions,i

User's recommendation: Do not shop at Publix for fresh veggies, you will get ripped off!!!!

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2 comments
#2028182

Why did you pay ? Excuse me please take the peppers off my bill. Loser

#2028467
@PissedConsumer2028182

Because they were the only one who had them. By the way I will pray for you because you are the loser for not having Christ!!!

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ID
#2611539 Review #2611539 is a subjective opinion of poster.
Location
Hudson, Florida
Pros
  • Friendly
Cons
  • Way too expensive
Loss
$10
Preferred solution
Price reduction

Horrible customer service

Seafood counter no one attending, did not purchase any though was one of the reasons I stopped at the Sunrise West on Commercial Blvd location. Also computer not priced as posted in produce display. Good luck, employees in that store have attitudes, who the *** do you have running the store.
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1 comment
#1994037

Publix sells computers???

ID
#2454956 Review #2454956 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida

Rude cashier Rosa Sea Ranch Stores

It was NOT a pleasure. Went out of her way to try to embarrass me for returning a bad produce. Store is Lauderdale by the Sea. Sea Ranch Lakes.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

User's recommendation: Do not bother making returns. Just shop somewhere else.

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ID
#2395616 Review #2395616 is a subjective opinion of poster.
Location
Miami, Florida

Horrible boss

Im a former employee at Publix at 11200 Tamiami Trail E Unit 2200 Naples, FL 34113 United States. I would like to complain about the manager in charge at Customer service she would talk crap about employees to their coworkers she told one of my employees she would never *** put me to be a cashier cause she doesnt like me quoted from what she said she also mention that she doesnt promote people she doesnt like which is unfair to others who can do great things! She isnt a great boss her name is Victoria Esquivel I hope you see this and something can be done about her there is so much more she has done and opportunities she has took from people and I was literally force to quit cause of the way I got treated. Publix is a great place to work at just not the right people in charge.

User's recommendation: They treat customers great but employees horrible we aren’t slaves!

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4 comments
#2032887

The funny thing is by posting this you are talking crap about your boss. Most likely you were not promoted because you did not earn one.

#2032862

Absolutely AMEN

#1969845

I like how you are claiming the manager talks crap about employees yet you are talking crap about him. Sounds to me like you are not a great employee. Grow up, Complaining about her online is not mature.

#2032888
@Akiva

You could not have said it better. Also maybe the reason she did not get a promotion was because they are not a team player and like to bash others?

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ID
#2366012 Review #2366012 is a subjective opinion of poster.
Location
Monroe, Louisiana

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New Reviewer

Friendliness

I'm a regular customer I shop here probably 7 days a week I came in for holiday items from the time i stepped in the door not one Hello,Hi, welcome or nothing i think lots of people are stressed due to covid-19 no one is friendly anymore at this airport rd. store in punta gorda Ive had several bad experiences here but it's fine it teaches me a lot how not to treat people! i LOVE people at my work place and treat them well HAPPY HOLIDAYS!!!

User's recommendation: be kind.

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1 comment
#1966751

Wall of text I cannot understand

ID
#2352687 Review #2352687 is a subjective opinion of poster.
Preferred solution
nothing in return

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Thanksgiving Dinner

Publix - Thanksgiving Dinner
Publix - Thanksgiving Dinner
Publix - Thanksgiving Dinner
Publix - Thanksgiving Dinner
We ordered a Thanksgiving Turkey Dinner to be picked up the Wednesday morning before Thanksgiving. This was to be a turkey, stuffing, mashed potatoes, marshmallow delight and a cranberry-orange relish. This was a nearly $40 price. The morning when we went to pick it up, my husband took forever to come back to the car as our daughter and I waited for him. What we got was DELI turkey meat as they CLAIMED they didn't have enough turkeys! We got green bean casserole as they CLAIMED they didn't have enough of the marshmallow delight. It was a TAKE it or LEAVE it attitude. We ALREADY paid. Then the people even forgot to give us the huge platter container of mashed potatoes. They made my husband wait AGAIN so they could give us the mashed potatoes. They BLAMED it all on Covid-19 saying that the turkeys they got were too small. No discount, no response to the complaint, nothing. This was our first time ever ordering a turkey dinner and it is most definitely the last time we ever trust Publix with that type of thing. A lot of upset elderly people expecting turkey, we felt bad even though we did nothing wrong.

User's recommendation: Don't pay ahead, examine everything and request them to write out the changes.

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ID
#2339083 Review #2339083 is a subjective opinion of poster.
Location
Live Oak, Florida
Loss
$36
Preferred solution
Price reduction
New Reviewer
After being a very loyal publix customer for 30 plus years, we are now back in Fl. Sorry to say your stores are not up to TN, SC and GA. I have always been asked if I need assistance, someone would say hi as they are loading shelves, mainly the staff took my groceries...
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ID
#2337894 Review #2337894 is a subjective opinion of poster.
Service
Publix Customer Care
Pros
  • Clean
  • Close to my house
Cons
  • Management personnel
  • Rude service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad pie

Twice- Dutch apple pie w/ raw dough under the strudel. Dangerous- won't buy again.
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ID
#2306579 Review #2306579 is a subjective opinion of poster.
Location
Harnett, North Carolina
Loss
$4
Preferred solution
Full refund

Complaint

I have had to shop at Publix for 9 years now because there is no competition here in Florida. This is by far the worst grocery store to shop in. The prices are triple what we were used to paying in NJ. The management is terrible, nothing but lip service. When there is a sale, you have to buy 2 (BOGO). No more rain checks either. What really gets my goat is when you check out and they ask "did you find everything you were looking for?" Well, it's too late by then, isn't it? And when they start wheeling your cart out, I'm more than capable and that just *** me off. I stopped eating cold cuts because you spend so much time waiting for the slow pokes to get to you. Not worth the wait or the price. It never gets better, only worse.
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ID
#2265752 Review #2265752 is a subjective opinion of poster.
Location
Sarasota, Florida
Cons
  • Extremely high prices
  • Bogo item not their from start

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Service and always out of everything even before pandemic

Let's put it this way it's not a pleasure to shop there how they say it's always a pleasure to shop at Publix is not at all what it used to be. I never thought I'd say it but Winn- Dixie is way better that's the place to shop. Associates are nicer they always fully stocked. I can't tell you the amount of times that we've gone to Publix and had to ask if they didn't have something to go back in the stockroom and check and sure enough the usual have it in the back. Winn-Dixie you never have to ask that because they always have it they always have stock on the shelves Place very neatly. They work hard to keep such standards high. I think Publix used to be though of as a higher end store. Well they aren't any more. Publix got too big for their britches. And if you call corporate to complain, the never get back to you. It's almost as if they could care a less because money just pours in like everything else you know they have customers all the time that's why many companies stores in such a terrible customer service cuz I could care less years ago all stores corporations or whatever used to Pride themselves on having good customer service well not anymore probably people here are spoiled they don't know what it's like to go without well we might be facing serious crisis soon I hope not but seems like we never learn from our mistakes. We have the government run by corporations they make the laws basically we were oligarchy no president in the world is going to change anything but system has to change. The other day we went to Publix they didn't have any chicken and a bunch of other things like coffee creamer and 1% milk. Also they were out of cleaning supplies like Mr. Clean etc. The old manager left a couple years back and then started the decline. Her name was Joann. I will confess though who's the deli at that Publix is fabulous all the people who are working at that particular Department incredible. I know what you want already if you know you than know you by name and they are all wonderful nice courteous professional I love them they're the deli
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1 comment
#1931393

Then shop there! Are you stupid?

ID
#2178289 Review #2178289 is a subjective opinion of poster.
Service
Publix Customer Care
Pros
  • Great deli department
  • Central location
  • Clean
Cons
  • Masks for healthy people
  • Low or no stock
  • Extremely high prices
Preferred solution
Improve customer service and get better suppliers
New Reviewer

Return items policy

Sunday August 2, 1:00pm. I tried to returned an item,arrived at the service desk,however was informed the return policy was not in effect. I responded by what authority are you implementing this service, the clerk was clueless so I spoke to assistance after our discussion the management was very sarcastic and reluctant honoring their return policy However I was able to return my purchase but was met with bitterness. Publix Supermarkets need to understand 'The Customers are Always Right'. Shame on you Also store #1258 Santa Rosa Beach Florida needs better meat managers,most of the listed sale items were unavailable due to poor management skills and blatant laziness.
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1 comment
#1904315

I found this on their website, which you have access to since you used a computer to post your complaint... At this time, we are suspending refunds on products purchased during this declared emergency.

We will of course continue to honor our Publix Guarantee for any products that do not meet our quality standards. Found at https://ww4.publix.com/publix-coronavirus-updates/refunds

ID
#2094271 Review #2094271 is a subjective opinion of poster.
Cons
  • Extremely low customer service
Preferred solution
Full refund
New Reviewer

Bad Meats

Purchased four (4) Porterhouse Steaks @ a cost of $68.00. The very worst steaks that I have ever purchased anywhere. Been shopping Publix's for forty years. What has happen to your quality?? By the way this is not the first time I got, tough meats.

User's recommendation: Stop buying at Publix's.

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ID
#2093082 Review #2093082 is a subjective opinion of poster.
Loss
$68
Preferred solution
Full refund
New Reviewer

Raising prices again

When I moved here from Indiana almost 2 years ago, I realized I had left reasonably priced food at Krogers. Publix is my neighborhood store and they are priced $1.00 higher than other stores on many standard products. SINCE THE COVID 19 pandemic has progressed, it appears Publix is using that as an excuse to raise prices once again. Seems like they are taking advantage of a pandemic to enrich themselves.

User's recommendation: Expect to pay more than seems fair.

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1 comment
#1895452

Publix in my area has raised prices across the board. They could care less about the consumer.

In 2020 they have also put the Buy 2 get one free signs everywhere. MISLEADING. Older consumers end up picking up 2 items (thinking its BOGO) and get charged full price for both.

Another way to cheat the consumer. SAD

ID
#2050266 Review #2050266 is a subjective opinion of poster.
Location
Leesburg, Florida
Preferred solution
Price reduction

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