Publix
Publix Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Publix has 2.8 star rating based on 444 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Publix to a friend or colleague.
- Rating Distribution
Pros: Clean, Friendly, Good service people.
Cons: Customer service, Extremely high prices, Management poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Publix has 2.8 star rating based on 444 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Publix to a friend or colleague.
- Rating Distribution
Pros: Clean, Friendly, Good service people.
Cons: Customer service, Extremely high prices, Management poor customer service.Recent recommendations regarding this business are as follows: "Costco. Walmart is way better for meat", "Shop everywhere else first, and only go to Publix when absolutely necessary", "Dont go. Boycott the greed.", "Complain to DOJ to complain", "Don't buy produce here at all.".
Most users want Publix to offer a solution to their issues.
Review authors value the most Location and Layout of Store. Consumers are not pleased with Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Fort Lauderdale, Florida
Work conditions
I worked for Publix 17 years. Back a few years ago took away quarterly bonuses.
After I went from full time to part time they cut my pay $2.25 less per hour but doing a same job. Cut 6 months valuation to once a year so they dont have to raise your pay.
Retiring after 17 years. They didnt say a word not even kiss my you know what
Saint Augustine, Florida
There meat is terrible a $30 filet is un eatable not just bad but rancid
For the third time I purchased a filet because 1) its easy to cook 2) I hate fat three times in a row nothing but fat and rancid meat terrible could not be worse.
User's recommendation: Costco.. Walmart is way better for meat
Palm Bay, Florida
Ebt card lockec
Put in wrong number cannot get ebt information erased. I called you but after hours.i am sick so I need groceries delivered.
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Verified ReviewerOutrageous prices
I recently vacationed up north. Every store I went into had a keto bread called Halo.
The bread was $5.99 a loaf. Today I went to Publix, and they also had the Halo bread, but it's $9.99 a loaf. Deli meat up north, Sahlens ham, was $6.99 a pound. Publix does not carry this brand, but Publix's own label Deli ham is $9.99 a pound.
There's absolutely no reason for this.
It's not like we are in Alaska where everything has to be shipped. I understand Publix stores are always very clean and the employees go above and beyond to help when needed, but this is ridiculous.
- Clean stores
- Friendly employees
- Prices high
Preferred solution: Price reduction
User's recommendation: Shop everywhere else first, and only go to Publix when absolutely necessary
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Produce
Besides Publix making billions of dollars by fixing prices with all the other corporations to rob us all blind, I even end up throwing away at least 90% of everything I buy from the produce section. The watermelon is never ever sweet or firm.
It's just awful, and I can't see how they can even sell that trash. Grapes are mushy and rotten, peaches are as hard as a rock, romaine lettuce is good only one out of ten packs, blueberries are soft and have no flavor, there's mold on them, except for 10% of the time. I can't take things back or I'd be there every day because the food is so awful and of course, most stores are just the same these days, all selling the same trash and charging the highest rates in history with the worst customer care ever. Employees have no power or can't answer a single question—or at times, they don't speak English in South Florida.
This is what happens when prices are fixed and monopolies all do the exact same thing, we consumers have no choice. Competition is what made this country great, and now there is none.
- Clean store
- Produce awful
- Customer service poor
- Prices horrible
User's recommendation: Don't buy produce here at all.
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Verified Reviewer |
Merritt Island, Florida
Price Gauging
What is going on with Publix's prices? I went food shopping yesterday and at least 13 items had increased in price.
This has been just since last week. Cookies are 65 cents more expensive than last week. Meat is incredibly priced. How do people eat?
There was a small tray of chicken wings, maybe 12, priced at $22.00. Flank steak, maybe enough for 2-3 people, was priced at $28.00. Not to mention, 2 small rib eyes cost $35.00. It's just ridiculous!
Profits increased by $3 billion during the same period in 2020. Corporate greed at its best.
User's recommendation: Complain to DOJ to complain
Dunedin, Florida
Greed
Avocados 2/$5. really?
1 dozen jumbo eggs $6. $23.99/lb for ribeye. Tomatoes went moldy after one day. Same with blueberries and strawberries.
Grapefruit is the size of oranges. Pistachios up 50%. Cheerios $10/box. Asparagus up over 100%.
Self checkout while employees watch you do their job. 4 cashier lanes open out of 12.
3 BILLION in profits. Bend over and enjoy.
Naples, Florida
I dont shop here anymore. The prices are so out of control. There is no reason for the continuous gouging except company greed. A company that is supporting the corporate greed group. Bye bye Publix.
I have been comparing prices with other retailers and Publix is charging the same as some boutique grocery stores. I also am seeing a decline in the food quality.
Not the only example, but bought some deli ham that was pure slime. It was the last straw.
User's recommendation: Dont go. Boycott the greed.
Absolutely true and I dont shop at Publix anymore. Corporate greed.
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Verified ReviewerScheduling
They scheduled me from 9:45 to 5 PM next weekend and I have my availability set to 3 oclock on Sundays
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Verified Reviewer |
Saint Petersburg, Florida
Complaint
Publix shop at the royal. This black guy from the deli and other one samatha from the deli and one from front service name Julia rude
Preferred solution: Clean there act up
Owner? Yeah right!
I work at Publix also and I'm on a Workers Comp case and they treat me like dirt. They give me less and less hours trying to force me to quit so I will settle the case.
They are literally a billion dollar a year business and they want me to settle a back injury that I will have the rest of my life for a MEASLEY amount of money! You are absolutely right they do not treat you as family or like they like to say "owner" because of my stock. BULL!
Terrible company and it's all about the DOLLARS, and bonuses for the managers!!
Not only are Publix's prices entirely out of control, but treatment of the customers are a joke, and not a funny one at that ! Publix is a liberal, greedy capitalist company ...Their managers - most of which are obese/grossly overweight - are AS PHONY AS A 3-DOLLAR BILL !
When a customer has a question or complaint, they "yes" one to death in less then five minutes, lie to your face and immediately indicate that they don't have "much time for this" .... that being pursuant to whatever question or complaint one wants to address. I only buy 1 or 2 items of their "Housebrands" but would not spend a penny more in their fancied up stores. Employees/cashiers are borderline R U D E ...
that is because they have non-stop cameras in their faces and God forbid, any of these cashiers were friendly "beyond the guidelines" ??? The store atmosphere is phony, speak LIBERAL and 4 or 5 bored managers roam around the store trying to look "busy". Stock shelvers working in the isles have an "don't ask me anything" attitude, you guessed it: with cameras on them nonstop ! Products are pulled at random, Fleischmann's Magarine for example ...
when inquiring why, one of the overweight managers pulls their handy dandy hand computers out of their pockets and confirm the product was "pulled" but do not have a straight answer as to why and if they do, one will NOT BE TOLD why !!!! People working in the pharmacy are especially snotty, the women there are nasty *** !
The list goes on and on and on ....bottom line: AVOID SHOPPING AT PUBLIX LIKE THE PLAGUE .. CUZ PUBLIX IS JUST THAT, A PLAGUE !!!!!
Replying to
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Verified Reviewer |
Brooksville, Florida
Evil Price Gouging
Publix raising prices again to ridiculous levels. Eggs, blueberries, anything necessary basically is going up again.
I complained to the store manager to no avail. Actually, she said that she'd pass the message to corporate. Who knows if she will.
Brooksville Publix is out of control. Up in here in Hernando County, we are being gentrified, so the stores, apartments, gas stations you name it think they have the right to price everyone out of existence except the rich of course.
- Too expensive
- Too expensive
Preferred solution: Price reduction
User's recommendation: Don't both unless you want to take out a loan
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Verified ReviewerWarning
Do not purchase My Three Sons pimento spread! Puke disgusting gross PUKE again!!!
I made a huge mistake by buying an original, white cheddar and jalapeño ones. Please people pay over $ 8:00 for this 10 ounces of this stuff? WHY, WHO, ARE THEY? This product is a total disaster for a pimento spread not even close an insult for the industry!!!
I made this very grave mistake @store 1366 greatly regretted it. Its shameful when I can only consider one word to describe it PUKE GUT REACTION!!!
User's recommendation: If I could have it a minus review it would have been-100%
Tampa, Florida
Rude Service at Publix Pharmacy
The Publix Pharmacy Supervisor told me they would be taking up the issue with the pharmacy staff at the store that I was at. They also have me personal contact information and asked me to contact them if I have any further issues. I a very pleased in the way Publix followed up and showed concern for the way I was treated at this pharmacy.
I gave her my prescription for saline eye wash. She told me it would be 1 or 2 day because they had to order it. I told her my Dr had said it was always on hand at pharmacies and I could just show them my prescription and pick it up. This upset her and she mumbled something to the administrator working on a computer by her.
She came back and said they had it on hand and when did I want to pick it up. I told her now if possible. She told me it would take 30 minutes to fill. I told her I would shop and come back.
I did shop for about 20 minutes. I then went back to check because it was not busy at the pharmacy. When I went back she was standing there chatting with the supervisor working on the computer. I waited for her to stop and help me.
She asked me how she could help me. I asked if my prescription was ready. She said "Nope, it is not." She was doing nothing standing there chatting but she didn't have time to fill my prescription?? I left the store.
She was annoyed that I suggested they had the saline eye wash on hand and she was also annoyed that I wanted the prescription fill at that time. I am not sure if it was because I am white or because I am a senior citizen. But she did her best not to help me receive my prescription until she decided she would fill it.
I have gone to this pharmacy for decades but I refuse to spend any money at a pharmacy that is so rude to their costumers. I don't know if anyone will read or even do anything about this email but I want you to know how disappointed I am that Publix has a person like that on staff.
Paulette Vander Wel
She obviously dislikes you from past interactions. You do come across as entitled and rude.
It will take as long as it takes. By the way, saline eye wash is over the counter.
That is what the doctor meant by it being on hand. I’m sure if you were a nicer person she would have told you that.
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Verified Reviewer |
Fort Myers, Florida
Price-gouging
Publix gets a general low grade in our experience because the store continues to ratchet up prices despite national reports that inflation is generally coming down. A specific example is our grocery shopping experience this morning.
The store had moved its aspirin offerings out of the medication/personal care aisle to a special shelf by the pharmacy hyping the same aspirin we bought previously as an arthritic pain reliever -- as if this makes it okay to charge $23 for a product that costs pennies to make. Of course people use aspirin to ease minor arthritis pain, and also period cramps, occasional headaches and colds. How cynical and outright cruel of Publix to make people py through the nose for pain relief. In the dairy aisle, Publix had reverted to charging $5+ a dozen for eggs -- it had briefly brought the price down to below $3 -- charging $2.50+ for a half dozen.
We saw this upscaling trick used throughout the store, sensitizing consumers to paying more -- a lot more! -- with a buy offering of two-for-the-price-of-one very over-priced item,.
Publix may tell us that its price hikes are not their fault, that "distribution" is the problem. We don't buy it, nor should you.
We do hope Publix reads these reviews because this is just unconscionable. While we're not rah-rah patriots, their prices seem un-American in a particularly low way.
Most Americans live paycheck to paycheck and their salaries haven't kept pace with the inflationary pricing Publix is indulging in. Nor are its products in many cases luxury or discretionary items.
Its shoppers are trying to put food on the table.
Products used:
We ended up not buying aspirin at Publix (at those prices we wonder who would). We will try Dollar General.
- Clean store
- Prices high
Preferred solution: Price reduction
User's recommendation: We have to eat so our choices are limited. Grow some things if you can. Shop at lower-priced markets if you have them. If you have to shop at Publix, boycott the products like eggs and red meat that are out of sight. If everyone does this, they will get the message ... at least for a month or so,
Walgreens brand aspirin 325mg 500ct(not coated, just the plain white tabs). $6.00.
Try Aldi for groceries.
I buy 95% of my needs there. Never been disappointed in any item they sold.
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Verified ReviewerPrice gauging and smaller amounts
Publix is price gauging! Their prices are more expensive and for smaller amounts.
Now they are bragging that the are up 50%. People can't afford their food and publix just proved it's all about corporate greed.???
Preferred solution: Apologize and explain to Americans about shrinkflation and charging excessive prices all for corporate greed and who knows but hopefully not for political reasons.
About
Publix Super Markets, Inc. or just Publix is a large chain of employee-owned supermarkets. It was founded by George W. Jenkins in September 1930. Its headquarters is based in Lakeland, Florida, United States. Publix is a large grocery chain with more than 1000 locations in Alabama, Florida, Georgia, North Carolina, and South Carolina. The company owns the following brands: Aprons, GreenWise, PIX, and Publix Sabor. The company introduced Instacart in 2016 to provide online shopping and delivery services. This is the pilot program operating in the greater Miami area. Using this service, buyers can order gift cards, tobacco, prescription, aged-restricted items, and many more.
Publix is ranked 50 out of 1093 in Supermarkets and Malls category
USA
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I agree with your assessment of the horrible produce. This is the Naples store.
I have experienced it. I went one more time after a month hiatus out of sheer necessity and lack of time to go elsewhere. Again, I came home needing to shop elsewhere. I needed lemons and they are hard as rocks and therefore have no juice.
I checked the ones in a bag and that had rotten molded ones. They range from 89 cents each and up for virtually reaping nothing. I bought raspberries 3 for 10 dollars. I should have inspected further because when opened i realized that they were only 2/3 filled.
I wanted to buy fresh potted herbs and the only herbs they had were basil. I wanted clementines for a recipe and they didnt have any. I could go on. I wasted the time I didnt have and still have to shop elsewhere.
I really feel that there is no effort for consumer experience there. It’s all greedflation, shrinkflation, and corporate greed.
What a shame. This company needs oversight!
I’d say that the fresh potted herbs are a bit ridiculous. They’re a grocery store, not a plant nursery
Do you lose your sense of sight and touch as you are picking out your produce?
Another old coot heard from.... Don't like it, find somewhere else to shop that has better stuff and people to bother with your lame questions.
While you definitely come across as an old coot, the OP does not give his age.
Okay