Anonymous
map-marker Kissimmee, Florida

Continued price increases

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Publix to me is a monopoly ! As a life long Floridian they have always been our go to grocery store. In the beginning you felt like family and thought they were looking out for you...however every since Covid their prices continue to rise even as just this week,,,second week of February 2024 I noticed sliced cheeses used to be in the $4.93 range which was ridiculously priced to now at $5.15 for the same package of cheese. For months the rates of inflation have reduced by four to five points...yet Public keeps increasing prices ! I truly believe with their monopoly on the market they are gouging their customers. Incorporate greed is discusting. They are more concerned of profits than being honest with true up costing their products. What they don't probably do notice is customers are not stupid and we see what they are doing at every visitt to their stores and i have no respect for their business model . Pathetic company that once had our respect !!
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User's recommendation: Find and alternate grocery store that does not gouge its customersn

1 comment
Guest

Your first sentence shows how stupid you are . Publix, as does no one, have a monopoly in Kissimmee. You could pick a different grocer each month of the year.

Anita L Dyj

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Verified Reviewer
| map-marker Fredericksburg, Virginia

Horrible Bakery Order

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Publix - Horrible Bakery Order
Publix - Horrible Bakery Order - Image 2
Publix - Horrible Bakery Order - Image 3
Publix - Horrible Bakery Order - Image 4
Publix - Horrible Bakery Order - Image 5
Publix - Horrible Bakery Order - Image 6
The rating is for their bakery. We've always enjoyed shopping here and never had an issue before, even when I ordered a cake from them several years ago. This time, however, ordering a cake from them was a complete disaster. I placed the order 2 weeks ahead of time. Plenty of time for them to call me if they had any issues with it. Never heard from them; presumed things were fine. Showed up about 15 minutes early to pick it up. Was very rudely told it would be ready exactly at the time I'd asked for pick up. OK, not a problem. Was back at the counter right at the exact time, and literally saw them bring out an UNDECORATED cake, they were just starting on. I had the sinking feeling that was our cake. It was. We watched the lady hurriedly slap the border and side design on the cake. Then another lady came over and asked us if balloons were OK, instead of roses on it. It was for our 35 year old daughter. I didn't think she'd want balloons. They said, since they were just now doing it, and hadn't made the roses earlier and set them in the freezer, as they should have; the decorations would melt in the extreme heat. They finally looked in their back room and pulled out some plain white gum paste roses. I'd asked for red and yellow. The lady threw the cake into my hands and walked away. Upon talking to the bakery manager, the best he could do was to spray paint the roses red and add some rushed leaves. I am a baker myself. Not professionally but have done cakes for big events for people. I, fortunately, had also baked another cake for this; but wanted her to have one really professionally done for this big birthday. That's not what she got in this cake from Publix. We got it home and our granddaughter said it looked like we'd gotten it off the shelf at Walmart!! I was in tears! Then things got even worse. I had requested it to be 1/2 white and 1/2 chocolate. My husband and daughter in law can not eat chocolate. Instead of that, it was a layer of each, so those that couldn't eat chocolate, still couldn't have any. Also, the supposedly strawberry filling was barely that. Lots of custard, hardly any strawberries at all. Even with all the issues with the decorations, and knowing it wasn't what we wanted, the bakery manager still charged us full price for it. In hindsight, I probably should have refused it and gone somewhere else to get one off the shelf and just have them or myself write on it. Will Never order a bakery item from here again and, after the way we were treated, I'm not even sure I'll be shopping here anymore.
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User's recommendation: Do NOT order a cake from them

Anonymous

Owner? Yeah right!

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I work at Publix also and I'm on a Workers Comp case and they treat me like dirt. They give me less and less hours trying to force me to quit so I will settle the case. They are literally a billion dollar a year business and they want me to settle a back injury that I will have the rest of my life for a MEASLEY amount of money! You are absolutely right they do not treat you as family or like they like to say "owner" because of my stock. BULL! Terrible company and it's all about the DOLLARS, and bonuses for the managers!!
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11 comments
Guest

Not only are Publix's prices entirely out of control, but treatment of the customers are a joke, and not a funny one at that ! Publix is a liberal, greedy capitalist company ...Their managers - most of which are obese/grossly overweight - are AS PHONY AS A 3-DOLLAR BILL !

When a customer has a question or complaint, they "yes" one to death in less then five minutes, lie to your face and immediately indicate that they don't have "much time for this" .... that being pursuant to whatever question or complaint one wants to address. I only buy 1 or 2 items of their "Housebrands" but would not spend a penny more in their fancied up stores. Employees/cashiers are borderline R U D E ...

that is because they have non-stop cameras in their faces and God forbid, any of these cashiers were friendly "beyond the guidelines" ??? The store atmosphere is phony, speak LIBERAL and 4 or 5 bored managers roam around the store trying to look "busy". Stock shelvers working in the isles have an "don't ask me anything" attitude, you guessed it: with cameras on them nonstop ! Products are pulled at random, Fleischmann's Magarine for example ...

when inquiring why, one of the overweight managers pulls their handy dandy hand computers out of their pockets and confirm the product was "pulled" but do not have a straight answer as to why and if they do, one will NOT BE TOLD why !!!! People working in the pharmacy are especially snotty, the women there are nasty *** !

The list goes on and on and on ....bottom line: AVOID SHOPPING AT PUBLIX LIKE THE PLAGUE .. CUZ PUBLIX IS JUST THAT, A PLAGUE !!!!!

Guest
reply icon Replying to comment of Guest-2220702

Get on some meds and get over yourself

Guest
reply icon Replying to comment of Guest-2220702

"LIBERAL " The Publix heiress came under fire once it was revealed she was donating to the trump campaign. trump was right, his voter base is low education fools. Great job idiot.

Guest

Most Public employees are very respectful. But there seems to be one or two that like to make comments at some places.

Where I live it is interesting. There are several different economic neighborhoods. The Publix stores I use are in most of them.

The higher priced neighborhood with two stores and the lowest priced neighborhood with a store seems to have the arrogant ones. Usually a comment when walking away.

Bill P Vvv
reply icon Replying to comment of Guest-1820315

There was no bad attitude from any employee. Just a profound lack of promised performance.

Guest
reply icon Replying to comment of Bill P Vvv

Your a bogus publix employee.

Guest

I have worked for publix part time for three years part time is under 38 hours they keep hiring more new people and cutting back on hours last week I only got 11 hours and the new people got more .I am not the only one .we are very upset over this and you can't work for another supermarket this is at king lake in Naple fl

Guest

If customers saw how employees are treated Publix would be out of business

Guest

Publix doesn't deserve to be on the list of "best companies to work for" because way and too many employees complain about this company. And the turnover rate of employees quitting is outrageously insane!

No It's not such a pleasure working for Publix. Especially if you aren't a favorite.

Hiram Zyc
reply icon Replying to comment of Guest-1489060

I agree publix and it's micromanagers are pieces of ***

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TIKY B

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Verified Buyer
|

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Verified Reviewer
| map-marker Miami, Florida

Poisoned food!

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Publix - Poisoned food!
Updated by user Sep 27, 2023

No! No one has the right to put garbage in my food for any reason.

Let alone cause I asked for one more tomato! They need to pay me and write me an apology and make it illegal for humans to do things like this to others

Original review Aug 23, 2023
Asian lady named Ming put hard old bread crumbs in my wrap for know reason. Had to throw it out. When I came back the next day a white manager was upset cause I asked for 3 pieces of tomato! Ming the day before I also asked for a 3rd piece of tomato. Is this the reason for putting garbage in my food! This is illegal for people to tamper with someones food. This is many times this Ming lady made my wrap. She never had a problem with me before. There are many other things she did wrong! This needs legal attention!
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User's recommendation: Do not go to this store!

Anonymous
map-marker Wombourne, Staffordshire

Me Michael Mattiello

Publix - Me Michael Mattiello
Publix - Me Michael Mattiello - Image 2
I would like to make a serious complaint concerning your employee, based in one of your Florida stores. He has been harassing me for almost a year now and although I have asked that he cease and desist, he continues online, making fake accounts on Youtube, Instagram and Discord, doxxing my personal information, simply because I want nothing to do with him. This individual is dangerous and threatening and I would ask that his employee addresses his behavior as he has made it public knowledge that he represents your organisation. Kind regards
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User's recommendation: Beware of this man

1 comment
Guest

What did YOU do to him to get him started?

Markeita Npv

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Verified Buyer
| map-marker Miami Beach, Florida

Complain

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Publix - Complain
Hi team. I am a regular customer at this supermarket. I usually buy here, at least 4 times a week for 7 years. BUT TODAY WAS THE WORST OF THE DAYS, just for asking the worker MARIA XIMENA for someone else to help as a cashier. I felt really humiliated by her. And she told me, that this wasn't her problem, that she only is a worker. If any superior of this supermarket wants to confirm the fact, please contact me in , I will go personally to explain everything. Clients deserve respect. It is simple. RESPECT
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Anne B Wuo

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Verified Reviewer

Concern regarding bakery

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The policy regarding making hurricane cakes should be reversed. It shoulid not be considered making light of a national disaster. Most hurricanes in Florida are not national disasters. It is part of our Florida culture to have hurricane parties and having a hurricane cake from Publix is part of our Florida culture. The cakes help us Floridians dealing with a stressful situation. Please bring them back!
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Preferred solution: Hurricane cakes returned to the bakery as part of our Florida culture.

Patricia B Rks

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Verified Reviewer
| map-marker Fort Myers, Florida

Price-gouging

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Original review Feb 03, 2024
Publix gets a general low grade in our experience because the store continues to ratchet up prices despite national reports that inflation is generally coming down. A specific example is our grocery shopping experience this morning. The store had moved its aspirin offerings out of the medication/personal care aisle to a special shelf by the pharmacy hyping the same aspirin we bought previously as an arthritic pain reliever -- as if this makes it okay to charge $23 for a product that costs pennies to make. Of course people use aspirin to ease minor arthritis pain, and also period cramps, occasional headaches and colds. How cynical and outright cruel of Publix to make people py through the nose for pain relief. In the dairy aisle, Publix had reverted to charging $5+ a dozen for eggs -- it had briefly brought the price down to below $3 -- charging $2.50+ for a half dozen. We saw this upscaling trick used throughout the store, sensitizing consumers to paying more -- a lot more! -- with a buy offering of two-for-the-price-of-one very over-priced item,. Publix may tell us that its price hikes are not their fault, that "distribution" is the problem. We don't buy it, nor should you. We do hope Publix reads these reviews because this is just unconscionable. While we're not rah-rah patriots, their prices seem un-American in a particularly low way. Most Americans live paycheck to paycheck and their salaries haven't kept pace with the inflationary pricing Publix is indulging in. Nor are its products in many cases luxury or discretionary items. Its shoppers are trying to put food on the table. Products used: We ended up not buying aspirin at Publix (at those prices we wonder who would). We will try Dollar General.
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Pros:
  • Clean store
Cons:
  • Prices high

Preferred solution: Price reduction

User's recommendation: We have to eat so our choices are limited. Grow some things if you can. Shop at lower-priced markets if you have them. If you have to shop at Publix, boycott the products like eggs and red meat that are out of sight. If everyone does this, they will get the message ... at least for a month or so,

4 comments
Guest

Walgreens brand aspirin 325mg 500ct(not coated, just the plain white tabs). $6.00.

Try Aldi for groceries.

I buy 95% of my needs there. Never been disappointed in any item they sold.

Guest
reply icon Replying to comment of Guest-2477733

To add, meat very good quality. Excellent price. Eggs were $1.73/large dozen 6 days ago

Guest
reply icon Replying to comment of Guest-2477733

Exactly! Thanks.

Guest

Yawnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn No One Cares....

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Orlando Battle jr

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Verified Reviewer
| map-marker Arlington, Virginia

To talk about some teeth I found in some bratwurst

I talked to management at Publix amd the packaging company and the issue was resolved. Both were very friendly and helpful. I'm glad this was handled with no problems. Thanks Publix and there distribution company.
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ALBERTO S Qof

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Verified Reviewer

Customer service

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This publix is the worst since piper and miranda store manager left it is a *** went to get an order made it online at the deli and the order wasnt ready asked to a one pf the girls working there and she no even talk to me went to cust service and they call the manager at the deli the assistant manager sierra davidson show out and told me someone is working in ur order already after 10 more minutes ask her again n she said let me take care this custumer and get back to u finally she started making my order n just what just give me 1 pack of chesse the order was 4 different chesse i told her missing 3 packs of chesse and she said oh well i sorry but i have an other customer talk to manager in charge store manager mathew very rude he said someone will be with u as soon as possible after 30 minutes waiting for the order made online that has to be ready about 30 minutes before i show out at publix if u want to be disappointed come to shop here it used to be a pleasure shop here no it is a *** to shop here at publix in key plaza
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User's recommendation: AVOID this store at key west

Orlando Battle jr

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Verified Reviewer

I found teeth in some bratwurst

I found teeth in some bratwurst that I was eating from Publix. I WAS SO PISSED.Pictures were taken.Im so disgusted.
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Loss:
$7
Pros:
  • Great customer service
Cons:
  • Inspectors need to watchthe processing of the food in plants

Preferred solution: Full refund

Orlando Battle jr

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Verified Reviewer
| map-marker Arlington, Virginia

I found teeth I'm my sausages

I was eating bratwurst and found teeth in them.I took pictures of thee teeth and I still have the pictures locked in my drive
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Dale S Pga

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

Publx not what they say there r

Call about getting unloaded in nc they call whse and im still sittin door not unloaded since o7:45 its 2:49 pm receiving still didnt do anything abour to loosr another reload lumbers here dont care about d driver's
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Martha M Kca

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Verified Reviewer

Don't have code

Doctor Delgadillo sent me two medicines on the same day. I don't understand how they can only give me sertraline and not clonazepam. I started receiving the medicine with you. The first day the lady entered my information and she told me 3 days and then she told me that I have an address from 3 years ago. Please fix that, I can't get the medicines. I am registered twice.
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Preferred solution: Arreglar el problema

Cynthia B Mjk

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Verified Reviewer

Complaint re: Robin Shepherd Deli Manager is sleeping with my husband.

Deli Manager Robin Sepherd Fuller has been having an affair with my husband for three years. We just got married in December and I asked this woman to stay out of our relationship, she told me there was nothing going on. Then March rolls around I find out they never stopped sleeping with each other in his truck, her car, in your parking lot at Conyers crossing they were able to carry on their affair. I contacted the store Manager and put asked him to have a conversation with her to stay away from my husband. She got transferred and I thought the affair was over and then I get videos and pictures of them at movies, red lobster and she kicked it up a notch since she got transferred. I just wanted to know if Publix condones affairs on your property and during company time. I reached out to your corporate office and was told I would receive a call back. This lady has ruined my life and she refuses to stay away from my husband even thought she got married 8 days after me and my husband. I am going on every social media platform and tell people how they were allowed to carry on an affair at Publix where Publix was supposed to be based on family and core values. You have people in positions that are immoral, unethical, and Robin Shepherd Fuller is that person. Had we not spoke and I not gone to her job when I found out and called her store manager to beg him to talk some sense into her, She told anybody that would listen shes not going anywhere and shes not going to stop intervening. I beg of you to please speak to this woman. My health is declining dealing with their infidelity. There is already a post that is getting attention and next I will go to Tik Tok. Im trying to get this lady to stay away from my husband. Thank you in advance for your time and attention as it relates to this matter it is greatly appreciated. Cynthia Bassett-Robinson 678-497-****
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Pros:
  • Great place to ahop
Cons:
  • Great place to carry on an affair

Preferred solution: My husband!

2 comments
Guest

This is an issue with which you should deal with your husband! It's rather pathetic you attempt to address this problem with the alleged female's employer.

Your husband has access to thousands of women.

You have access to one person which has the capacity to correct this issue. Your husband.

Kathy W Ayp

Why no divorce him? Move out of the house first.

Tell him you want only a separation, then file divorce papers. Leave the second place your living and move back home until you save some money up to buy another place with only your name on it tell no one where you moved to your third residence except your parents.

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Corena Kgc
map-marker Ocala, Florida

, manager refused to give proof item was returned. .

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In case of mix up or faulty record keeping the store could claim carpet cleaner was never returned. A contract was in effect the moment rental unit was paid for. If the amount was for a $12,000 loan and the loan was paid off in when it was due (would you leave without a receipt stating the loan was paid in full. Thank you, John W. Wilson.
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User's recommendation: OPay attention both customers and those dealing with the public.

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