Publix

AFTER MAKING MY REGULAR PURCHASES I TRY TO BUY SOME LOTTERY . THE ATTENDANT DID IGNORE ME AND JUST KEPT DOING HER PERSONAL BUSINESS EVEN AFTER 10 MINUTES WAITING FOR HER HELP OR AT LEAST ATTENTION.

FINALLY SHE STOPED DOING WHATEVER SHE WAS DOING, AN SAID "SORRY" AND JUST KEPT DOING HER PERSONAL THINGS.

THIS IS HAPENING OFTEN AT THIS LOCATION IN 3060 NE 41 TERRACE. AFTER MANY YEARS AUDITING STANDARDS IN BUSINESS IN EUROPE CENTRAL AMERICA AND ASIA THE ONLY EXPLANATION WHEN I USE TO FIND THIS BEHAVIORS IS POOR LEADERSHIP, IN THIS CASE BY MRS. SUSY SPRINGER, THE STORE MANAGER. SEEMS THAT THE INSTITUCIONAL VALUES OF THE BRAND ARE THING OF THE PAST.

THE MANAGER HAS FORGOTTEN THAT LOYALTY IS A CUSTOMER VALUE THAT DEPENDS DIRECTLY FROM SERVICE. EVEN MORE WHEN THE COMPETITORS ARE ACROSS THE STREET(WALMART) OR ONE MILE AWAY(PRESIDENT), AND THERE PRICES ARE LOWER. THE ONLY REASON WHY MANY OF US PAY MORE IS BECAUSE THE CUSTOMER SERVICE AS AN ADDED VALUE.

TRAINING THE PERSONAL COULD BE A GOOD PRACTICE BUT POOR LEADERSHIP WILL HARDLY RECOGNIZE THIS DEFICIT.

MY NAME IS RICARDO MUNOZ I AM AN CERTIFIED INTERNATIONAL AUDITOR, MY LAST TERRIBLE MOMENT AT PUBLIX WAS 08/13/2025 AT 13: 15 AT THE LOTTERY BOX. MY PHONE NUMBER IS 786217**** AND I AM VISITING WALLMART, PRESIDENT AT THE END THE PRICES ARE LOWER AND THE CUSTOMER SERVICE AND KINDNESS IS AT THIS POINT THE SAME OR BETTER THAN IN THIS PARTICULAR PUBLIX STORE.

Came in to get a box of 20 piece jerk chicken for dinner this evening around 7:45pm. The store I visited was out of stock on this sale item from the deli.

I proceeded to call four other stores within the area and was willing to drive since they were only 3 to 5 miles from my area. To my surprise, they were all out of this item at dinner time. I was told by the department manager that this was a new item and they didnt project/forecast or expected it to sell as well as it did. This is the 5th day of the sale and it is also football season.

The manager did ask if I wanted to wait 30 minutes for them to make a fresh batch. Who wants to wait that long when they are hungry at dinner time?! This is poor planning and execution from the department manager, not making sure that the department was prepared for dinner time, as there were other items in the hot case that were also out. Publix really just promote anyone now and workers don't really care as they used to like they did back in the 90s and 2ks.

It seems to me that it kinda started with the relaxed hair cuts and facial hairs period.

Associates are there now, just for a paycheck and not to grow the company as they did then, to be the "Premier Grocer" in the world. Publix has already lost a high percentage of customers due to competitive pricing, they will lose a lot more if they continue to decline in customer service and out of stock items that they can control.

On Tuesday, May 6th, I was shopping at Publix, and one of the items I was purchasing clearly was marked 'buy one, get one free,' so I picked up four of the items. When I got to the cashier, they all rang up at full price.

She sent the bag boy to check out the price on the shelf, and he verified that there was a sign stating that, but when she looked it up in the flyer, it was not listed. The manager was called to override the price but said that the sign was meant for Wednesday's sale flyer and that he had no authority to give me the price according to the sign. Needless to say, I was quite angry because in business, if you put a price on something, that's the price you should pay. There was no date on the sign.

After standing there at the checkout for an extended time with other shoppers waiting behind me, the cashier said that she couldn't refund me for the items that I no longer wanted at full price. Now I had to go to customer service and get refunded my money after I checked out. By that time, I was feeling weak since I recently had back surgery, and this was the first day I was able to go out to shop for groceries. I always thought that Publix prided themselves on great customer service, but I certainly did not experience this.

The manager is nothing more than a lame jerk if he has no authority to rectify a situation such as this; mind you, this was not a high-ticket item. I plan on posting this complaint on various social media platforms unless I receive a response. I was treated rudely and embarrassed in front of other shoppers. I will question whether I will shop at Publix stores in the future.

There are plenty of other options in Bluffton, South Carolina. Sincerely, Bette McDermott

After shopping at the Publix in Daytona Beach Shores for seven years, I went to return an item that was defective and I did not have the receipt in the manager on duty, said that it perhaps may have been purchased somewhere else, but because they had no record of selling that product over the last 12 months And I know I personally purchased it in October and I cannot believe that I got harassed. I felt upset and left the store.

I have spent nearly $90,000 in this place over the last seven years and I can assure you Im not even gonna spend 9000 this year not with that attitude that you have in your customer service reps and this isnt the first time This is multiple times. I dont know whats going on with the store, but Im not gonna shop there anymore in the meantime, you arranged to give me a $100 gift card. If not, I will follow through with this and continue to follow through with this until you do so Ive had enough. Ive had enough of *** poor customer service I did contact the store directly.

I spoke to the store manager named Brett. I have not heard back from him.

Hes had seven hours and that was more than enough. Please call me tomorrow 904881****