I worked for Publix as a seasonal employee. We went to training for 2 days but when we went to the stotre we were the time they spent with the company.told to forget what "they saidD" The mgmt is not trained or apparently not considered by their yrs of mgnt experienced but promoted by the time they have spent in a job.
Having been a store owner and business person I found this strange that young ppl using harsh and vulgar language were rewarded with promotions., I further realized that "cussing and swearing"about customers were common practice". The young man that was the Grocery Mgr had no problem with this and soon after he had a chance to hire a new ASM the news was clear. WE DON'T CARE, GET THE GOODS OUT AND PICK UP THE VOLUME. Publix loves to ad that they care, but they don't care about their employees or the public.