New Bern, North Carolina
Not resolved

Actual size of sandwich nowhere close to online image. Don't waste your money.

It's advertised as hot and toasted. It came cold and untoasted, and lacking acceptable quantity of meat. Adverts are always pumped up versions of the real thing, but the difference between the two in this case is worth noting. While this is a relatively new Publix, the lack of toasting could be overlooked.

However, the portion size cannot. That isn't a result of poor training.

I am sure portion size is a given.

I won't be going back for anything else from the deli at this store. They over promise and under deliver.

Product or Service Mentioned: Publix Reuben Sandwich.

Reason of review: Not as described/ advertised.

Monetary Loss: $17.

Preferred solution: Full refund.

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The reubens I order from there are exactly as big as the photo and are among the highest quality, best tasting I have ever had - no exaggeration. Although I know Publix to be a very top notch chain, I am sure there are a few locations that do not uphold the standards.


I ordered one today my only complaint the lack of toasting and dry bread, but the corn beef was plentiful and delicious.