We have been using Publix Pharmacy because they are closest to where we live, but boy are they always screwed up. They call us to say our prescription is ready, and when we get there 4-6 hours later it’s not ready.
They say they put it back in stock because we didn’t pick it up, they said they called 3 days ago, but they didn’t call, they say well it says here we called, but I say you did not call. Then they say well we were supposed to, well I say you didn’t call and we’d like to know why you didn’t. This goes on all the time, a couple of they times said it was transferred to another of their stores, and couldn’t explain why, we had to wait 2 days to get it transferred back. This went on even after we complained to the Pharm.
Mgr., who promised to straighten it all out, just to screw up something else.
People need to be able to trust their pharmacy, Publix Pharmacy doesn’t make me trust them. And yes, we do go somewhere else for our Grocery’s and Prescriptions.
Reason of review: Time, trouble, trust.
Preferred solution: Publix Get your act together.
Publix Cons: Your pharmacy.