Product: Publix Pharmacy Department Clear all filters (5 of 5 reviews match)
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Publix - POOR customer service dont answer phones and act like your bothering them

2.0
Details
6/20/2019 10:45 the Publix on Bird Rd. and 151 Ave. Miami Fl. I called several times to check on prescription and no one would answer the phone. When you do get someone, they act like your bothering them. They obviously need more staff but they're too cheap to get more help.
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Review
#1563977 Review #1563977 is a subjective opinion of poster.
Service
Publix Pharmacy Department
Reason of review
Poor customer service

Publix - There pharmacy

1.0
Details
They are terrible long wait times.4 people in dept,1 on register nobody comes to help the 1 register person when lines are full
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Review
#1457056 Review #1457056 is a subjective opinion of poster.
Service
Publix Pharmacy Department
Reason of review
Poor customer service
1.0
Details
I went to Publix pharmacy today (9/5/18) at noon, standing there at the counter for about 10 minutes and the staffs really ignored me. they were talking to each other, pretended I was invisible. They did not greet me at all, just ignored me. Terrible!!! I walked away,...
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Review
#1347426 Review #1347426 is a subjective opinion of poster.
Service
Publix Pharmacy Department
Reason of review
Poor customer service

Publix - Pharmacy

2.7
Details
I call in to the publix pharmacy in lake worth. The woman was very cheerful and nice, i asked her if they carried a certain medication. She says they do and the price would be half of the price from what i originally paid. I went into the store a few days later and the woman puts my information in and says 30 min. I thought okay no problem, i was expecting a couple days but no problem so then im waiting and the guy calls my firzt and last name on the speaker, talk about rude and definitely disrespectful. I aswell dont need my business out there aswell! Ugh so then he tells me they dont have it in stock, i ask him when it would be...he just kinda is stumped to quickly find an answer and shrugs his shoulders and says we dont carry it after 20 min waiting being told i could fill it. The jackarse lies through his teeth! The pharmacy seems nice, but this man does not need to be working there he doesnt fit the qualifications publix promises! I kind of dont want to even shop there anymore due to the lack of knowledge and respect. I was embarressed, shamed, and lied too!!
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Review
#1049470 Review #1049470 is a subjective opinion of poster.
Service
Publix Pharmacy Department
Reason of review
Poor customer service

Publix - SERVICE IS NEVER WITH A SMILE

4.6
Details
Publix Pharmacy #38 Riverbridge. Everyone behind the pharmacy counter has an attitude. The attitude is as if they are being bothered at all times. Do not ask a question shrugging of shoulders, don't care attitude just sucks. Prescriptions are never ready on time. They say they will text when prescriptions are ready but never do. Explanation given...we text 24hrs after the Rex is ready. There is no urgency on their part ever. It doesn't matter what the prescription is. They are by far the WORST Publix pharmacy I have ever dealt with. I will have to go elsewhere which sucks because I live walking distance from the pharmacy not that they will care. I watch them with other customers and it's the same . The last straw is I went their to pick up my medication (non-narcotic) and was dropping off a prescription also. I was told I have to get off the pick up line and join the line for drop-off WOW. Their corporate off needs to do a clean sweep....
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Review
#1037818 Review #1037818 is a subjective opinion of poster.
Service
Publix Pharmacy Department
Pros
  • Good service people
  • Product is good
  • Check out service is nice
Cons
  • Pharmacy
  • Management poor customer service
  • Pharmacy employees
Reason of review
Poor customer service
Preferred solution
customer relations classes maybe

Contact Publix Customer Service

Mailing Address:
Publix Super Markets, Inc.
3300 Publix Corporate Parkway
Lakeland, Florida 33811
United States
Phone:
(800) 242-1227
All Publix Contacts