Called Southgate shopping center publix at Lakeland to see if my prescription was ready. Walked in to pharmacy pick up and one person was at pickup cashier.
As I was waiting for this person to get done picking up their prescription I set my keys and money on the counter so I could go into my pocket and get out my change and count out the exact amount of change that that it would cost. I knew the price because I asked on the phone call before going to the store. First thing the cashier said to me was are you this person's father. I had no idea what she was talking about but I said no.
She started telling me I was too close to the counter when the other person was picking up their prescription that it was their policy at that store that I stay back from the counter when another person is at the counter. I have never heard of this before at any pharmacy I have been at. There are also no signs stating this at the counter. This was the first time I ever used Publix pharmacy.
When I was there earlier that day discussing my situation about my medications I noticed this same cashier listening to my conversation with one of the pharmacy clerks. I also noticed her smiling about my lack of understanding of how the prescription process works by switching from another pharmacy.
I thought it was rude then but I did not say anything. I plan to file an official complaint with their home office the HR department.
Product or Service Mentioned: Publix Cashier.
Reason of review: Poor customer service.