I work as customer service office staff at a publix in north Georgia. I bend over backwords for my employer and to ensure customers are leaving happy.
Unfortunately I am left with no choice but to question every customer complaint and potential refund due to the amount of *** artists that take advantage of the customer service industry. It seems to be that people take advantage of the idea that we can give you money for dissatisfaction essentially. My previous manager told me to refund at my own discression. My newest manager basically tells me to give everyone money no matter what.
Im sorry but you shoppers who think you can come in wearing sunglasses and or talking a million miles per hour without a receipt or item to speak of need to wise up and face reality. What you are doing is wrong and you are taking advantage of young and or underpaid employees. My current managers do absolutely nothing to discipline the employees or stick around enough to help support employees that are being taken advantage of. They just don't really care.
No matter how well or poorly you did on your last 6 month period you stay on their corporate payscale. I know one of the employees at my store even has a goatee the managers do not care. I once had managers that would sendemployees home if they didn't want to do teir work or had facial hair.
This is making it an unfair and unfriendly work place. I am not paid enough to close the store deal with angry customers and control the employees and their attitude and appearance.
Product or Service Mentioned: Publix Manager.