Eight hours after purchasing a package of pasta from Publix, I noticed that it was infested with weevils. I returned to the store two days later and took a package of the identical pasta from the shelf and showed the manager that this package as well as their entire display of pasta was covered with insects.
He apologized and thanked me for bringing it to their attention. That was all he did. He did not ask for my name so that Publix could formally write me a letter of apology. He did not even offer to credit me for the purchase.
I then contacted Publix through their website and explained the incident. After receiving no reply, I contacted them again.
Both times, they acknowledge receipt of my comments but after 9 days, I have still not received any response from Publix.
Product or Service Mentioned: Publix Manager.