Washington, District Of Columbia
2K views 29 comments
Not resolved

Update by user Feb 10, 2014

I wrote a letter last week about this issue, and they sent me a super nonsense response letter in the mail, the answer I got is 10 times worse than their mistake itself...I scanned the document and I will upload in a minute under a new window...

basically they say "the item was on sale between 1/16 to 1/22 and I bought it on 1/25 and that is why I paid the regular price. if this is the case, why the heck you have not changed the price tag in the past 3 days? that means the incorrect price tag is there for 3 days, and people kept paying the overprice...amazing how lousy this company is when it comes to pricing their items...

this is my last entry about publix, I did so many and It never ends...

Original review posted by user Jan 25, 2014

After you guys read this, almost all of you guys will be like "oh nooo, that is not true, he is lying" and I am OK with that. Say whatever you wish! But before you make any comment answer the following 2 questions:

a)how many of you guys go over each item on your receipt once you leave publix? be honest ! you pay and leave the store, and probably you do not care even if they charge you another quarter or dime...

b)how come I experience the following issue A LOT ?

Well, the issue is this:

publix marks some items down, for example : 2 for $5 and you are thinking that you pay $2.5 for each or 2 for $5

That is not the case though. Just like today (look at the receipt and date on the pictures below), I finished shopping, paid for it, and when I was about to leave, I checked the receipt. There it was! I bought cheese, and instead of $2.5 , they charged $2.99

DO YOU KNOW HOW OFTEN THIS HAPPENS TO ME?

Anyway, customer service IS REQUIRED to give you a full refund, and you keep the item for free.

My theory is this: publix is aware that not many people check the receipts! I am sure they purposely not changing the tags on some items, and they make an extra profit on each item. I am not saying that every item on sale is set up like that, but publix does not correct the computers and you are still being charged the original price.

If you read my other complaints on this website, and look at the pictures you might believe. This is not the first, or second, or 5th time that this happened to me.

I will be posting more proof about this. But of course everybody has their own opinion. Feel free not to believe, but PLEASE check your receipts all the time

Good night all

-publix-receipt checker-freak

Review about: Wrong Price.

Review #472911 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / Not specified
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anonymous
Deland, Florida, United States #1304639

Yes mis-labeling is happening at Publix in Northgate Shopping Center DeLand, FL.

And I am beginning to take note and pictures.

This week, 3/17/17 cantaloupe labeled and priced as pineapple.

Publix brand bacon labeled as thick slice when it is very thin. Making these items an over charge. I have bought peach pie labeled as apple pie. Come on mislabeling could one day cause serious consequence.

I am concerned!!!Is there a problem with management.

Anonymous
#1161888

OMG.Those 2 for $X.00 deals are usually advertised (and labeled) as "2 fo $X.00 ...OR...

$Y.00 each.

That's a really common thing.Maybe READ the ads/price tags closer.

Anonymous
#1091837

Yes sir you are right I am on your side we need to stand up to these low life thieves who hide behind human error to steal from anyone who shops there corrupt and *** Krogers is getting ready to take over like rover.We must let all know there methods of theft by deception when people buy food at publix with food stamps it becomes federal food stamp fraud!!!

All stock holders are guilty as sin!!Yes grandma that worked at publix for 30 thats you all those poor people with kids that went to bed hungry because e.d.Crenshaw neededfood for his horse's and fual for the jet oh and that new pick up the kids can go to sav a lot where them food stamps belong ok propaganda *** how you like me now?

Publix enemy#1

Anonymous
#1089744

Thank you keep posting we need all the help we can get please contact Kroger s and tell them they need to buy the thieving employees oh sorry stock holder associates owners and there leader e.d. Crenshaw out soon the stocks of publix are coming tumbling down go to channel 5wptv publix promise going to adam putnam does no good either publix pays for most of his political campaign s all of them and he is in charge of people who cheat Florida but hes busy trying to be governor keep posting your complaints!! Publix enemy #1

Anonymous
#1050278

Why don't you write down on the paper before you check out you won't have this problem your check things out on your Receipt before and after check out then you won't have problems

Anonymous
#1023006

Is this REALLY over $0.49?Why don't you watch them scan your items?

Do you expect every cashier to check all items for proper discounts?

This stuff is programmed jnto the computer system.Grow up, it's fifty cents.

Anonymous
to Anonymous Punta Gorda, Florida, United States #1193160

Its not just 50 cents it adds up I have to go back today because they charged me $4.00 over on and two weeks ago they did it with another for $4.00 and $1.50 on another item so would have been $9.50 waisted (Overcharged)

Emma
to Anonymous #1312213

This is why people don't like customer service.

Anon Pub Worker
#802112

How does mislabeling prices make Publix money?The truth is, the price in the computer (i.e.: the price it rings up in the register) is the actual price of the item as negotiated with the buyers at corporate and the manufacturer.

The sign is a piece of paper.

It's called human error, it happens at every store, and they have a policy in place that actually LOSES them money when it happens to a customer.Managers are tasked to lower the rate of Publix Promises (free items) given, which in turn means to increase pricing accuracy.

It's a process, and we're all just trying our best to do our jobs.

leahlax1950
to Anon Pub Worker Highspire, Pennsylvania, United States #891427

When I shopped at Publix in Florida if it was marked one price on the shelves and came up with another price at the registered then if you brought to the attention of the manager the item was FREE

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