I have been shopping at Publix since my parents first moved to Florida in 1972. Back then, we went every Saturday morning with our mother for the family groceries.
When I moved away from my parents and attended college in Florida, my friends and I always shopped at Publix. After college, and through today, I find myself as a single Dad, and I bring my own children every week to Publix for our groceries. So, knowing my longstanding loyalty to Publix, please understand how much disappointment I have experienced in the past few months at one of your stores that brought me to raise this concern. As we all continue to squeeze more and more into our daily schedules, I have tried to use the Publix Deli for the purchase of freshly cooked foods, cold cuts, dips and side dishes so that I can still provide a good meal for my family.
As a single Dad, I rely on these items when time runs short at the end of a busy day. But, more and more the Deli at my local Publix seems to be less focused on customers, under staffed, and continuously begins to close certain parts of the Deli down as early as 8:00 p.m., even though the store is open until 10:00 p.m. As a business owner myself, I understand that the slow economy has forced all of us to make cuts and changes to our existing business models. But I do not understand why the Deli, a key part of any Publix, would begin to wind down the day almost 2 hours before the store is scheduled to close.
In all fairness, I understand that at 9:45 p.m., I shouldn't expect to get freshly made chicken, or even a Publix sub. But, at 8:00 p.m.? That's simply a sign that employees are trying to beat the customers out of the store by 10:00 p.m. each night.
It signals laziness, a lack of care and supervision, and really aggravates the customer. I'm not alone. In my neighborhood, many friends comment on the Deli [among other things] at my Publix, and I have seen that many of them now prefer Whole Foods and Fresh Market for Deli and Meat items over Publix. For me, until now, Publix stood as the top choice for many Floridians for service and quality.
Maybe that is the problem, when you sit at the peak of the mountain alone for too long, you forget how you actually made the climb to get there. Tonight, a Friday, I simply wanted some chicken for my children, and an awesome Publix sub for myself. It was not even 8:30 p.m., and there was no chicken left and apparently no one there who could or would make any more. The sub area had been cleaned and packed up and only some loaves of bread remained.
There was only one visible Deli worker who had a line of 4 people waiting to get cold cuts. This picture has been a constant visual at my Publix for months. It is very frustrating. Despite my hesitation to do so, I will follow many of my friends now and look to Whole Foods or Fresh Market.
I know you won't miss one customer's revenue. But remember, I wasn't the first to go, so do not assume I will be the last.
Product or Service Mentioned: Publix Chicken.