1.6
Details
Publix customer for 40 years, several cities. This location at Commercial and University Drive. Many times customers will abuse the 10 items or less limit with 12 or 15. Okay. It's not right but can live with that. Yesterday a gentleman checked out with a loaded basket...
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1 comment
MattD78
#1373845

There are very specific rules for cashiers regarding the 10 items or less line and no it has nothing to do with the number of items. For example: if a customer has about half their cart on the conveyor belt before anything is said, then you need to check out those items.

Doesn't matter how many. Publix corporate does not want to see customers 'inconvenienced' by having to put all their items back in a cart and go to another lane.

It's stupid and frankly at any time a cashier should be able to say "Sorry that is way more than 10 items I can't take you" but Publix would rather inconvenience other customers than lose out on a couple hundred dollar sale. And before you or anyone else says "See, that's why I won't shop at Publix and take my business elsewhere" pretty much every grocery store with an express line treats them all the same.

Review
#1106939 Review #1106939 is a subjective opinion of poster.
Service
Publix Customer Care
Cons
  • Management poor customer service
Reason of review
Poor customer service

Boca Raton Publix pharmacy

I My Publix in Boca . Always friendly employees , store has lots of goodies.. I Never Wrote a bad review . After almost 1 year of a terrible , annoying & rude pharmacist I decided it's time.. She acts unprofessional 2 me, like I'm annoying her. Never polite & her attitude is extremely unprofessional . I know not everyone in the world likes each other , but certainly has to be respectful . Especially when there being paid to provide a service. I am making a Formal Complaint to corporate & Switching My pharmacy location which is further away to avoid being degraded.. & to not be treated With an attitude like I'm asking her to do anything out of her job description.
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Review
#1075727 Review #1075727 is a subjective opinion of poster.
Service
Publix Customer Care
Reason of review
Poor customer service
4.1
Details
I shop at my local Publix in Miami, FL 2 to 3 times per week, in which I spend an average of $35 - $70 per trip (and those are the small trips). First of all, Publix is expensive, but I do appreciate their BOGO deals, which are the reason I always come back. When you...
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1 comment
Anonymous
#1351636

The best thing you can do is to mail a letter to their Corporate Headquarters.

Senior management is responsible for this.

Review
#1074241 Review #1074241 is a subjective opinion of poster.
Service
Publix Customer Care
Pros
  • Friendly
Cons
  • Extremely high prices
Reason of review
Poor customer service
1.0
Details
The only thing that changed was that the #N# word is used less. Anyhow, my husband who looks "Ethnic" and his brother were at Publix on 434 aka Longwood FL and was at the deli line everyone after him was called and we're Caucasian but because he looked to Ethnic they...
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1 comment
Anonymous
#1343586

You'll never get anywhere if you blame all your problems on race. Plenty of caucasian individuals have been on the receiving end of bad customer service.

We "ethnic" looking people need to stop looking at racism as the cause for every minor issue that occurs in our lives and save the outrage for those few REAL racism incidents that occur. This type of rhetoric just minimizes the actual racist incidents.

Review
#1041106 Review #1041106 is a subjective opinion of poster.
Service
Publix Customer Care
Reason of review
Poor customer service
3.4
Details
On 11/17/2017 at 11:15am i was arrested on publix property at 5855 W. Oakland park blvd Lauderhill FL 33313 the store manager Raymond Adams was very disrespectful when his employee( which by the way was on the clock Paulette) I was grabbing a couple of thing in dismay...
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5 comments
Anonymous
#1362062

11/17/2017 hasn't even happened yet, but ok..

(It's August 21st, 2017 as I type this)

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Review
#1011541 Review #1011541 is a subjective opinion of poster.
Service
Publix Customer Care
Reason of review
Poor customer service
1.0
Details
I have to defend the comfort Dogs...are people with social anxiety and these dogs provide that service of comfort that is why they are allowed to go into the stores with their owners I'm not saying all owners of these dogs have social anxiety but there is people who...
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3 comments
Anonymous
#1275414

DOGS LIVES MATTER

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Review
#995309 Review #995309 is a subjective opinion of poster.
Service
Publix Customer Care
Reason of review
Poor customer service
2.5
Details
Management at store 53 is a Big problem , you have a click of Anglo white racist worker that are very bias against Hispanic shoppers , in fact , I had a problem with a new tall white kid , his name is CAM , He got in my face and told me how did I like the grape and...
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1 comment
Anonymous
#1362065

You sound ridiculous and entitled lol

Review
#970533 Review #970533 is a subjective opinion of poster.
Service
Publix Customer Care
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution
I had a very miserable experience at Publix tonight thanks to four associates. My husband and I went into this Publix around 8:00 p.m. on 7 December 2016 with our baby, intending to only be there about 5 minutes to pick up a few things. Our baby started crying as we...
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19 comments
Anonymous
#1258322

You people can all keep shopping at publix, i will go to winn dixie or walmart.publix people always have something to complain about. Winn dixie and walmart employees are by far more professional than publix employees or customers.

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Resolved
Review
#969158 Review #969158 is a subjective opinion of poster.
Service
Publix Customer Care
Reason of review
Poor customer service
Tags
  • Cashier
  • Rude associates
  • Crying Baby
  • Store Number 1280
2.7
Details
5.89 lb for fresh chicken tenders - you got to be kidding me! Why only one of the two sub stations open at dinner time hours? 3 people waiting I was number 4 - another disapointment - I gave up. Only 1 server there - cut labor in the quest for profit...see chicken...
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1 comment
Anonymous
#1238292

Their bonuses and stock are more important than having enough people to work in each department, but don't worry Publix customer service is top notch and untouchable, ha ha ha, keep dreaming publix!

Review
#921724 Review #921724 is a subjective opinion of poster.
Service
Publix Customer Care
Reason of review
Pricing issue
4.6
Details
I have had the same problem with the Publix on Lake Worth Road and the Turnpike numerous times as well as just today the Cowardly managers will not even ask these people if they're service dogs and if they do they won't ask the one question they're allowed to ask by...
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2 comments
Evy
#1699395

Please send me new red card 6111 moonbeam drive lake worth Florida

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Review
#907183 Review #907183 is a subjective opinion of poster.
Service
Publix Customer Care
Reason of review
Poor customer service