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Horrible online shopping | Publix in Naples, Florida

1.0
Details
Ordered BOGO wine...only 1 bottle delivered. Yet, the BOGO All detergent was. What happened to that bottle? Ginger ale also not delivered. Instacart was NO HELP at all. Said they will refund ginger ale but not the missing bottle of wine. Instacart supervisor was awful and berated me in the process.
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Review
#1768303 Review #1768303 is a subjective opinion of poster.
Service
Publix Customer Care
Pros
  • Great sales and bogo items
  • Clean stores
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Full refund
Tags
  • instacart ripoff
3.4
Details
So I stopped at my not usual publix on old Peachtree Road on the way to pick up a cake card and champagne. All was find till I checked out. I insisted carrying the cake as it had writing on it and I wanted to make sure it didn’t smudge. I asked the cashier if someone...
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Review
#1688203 Review #1688203 is a subjective opinion of poster.
Service
Publix Customer Care
Reason of review
Poor customer service
Loss
$65
Preferred solution
Full refund

Manager harassing | Publix in Snellville, Georgia

3.6
Details
I’m a employee and I called out sick to the store manager the department manager called me 2 hours later and was very disrespectful and started being rude then compared me to him. I’ve called every number on publix website still no response from corporate
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Review
#1668085 Review #1668085 is a subjective opinion of poster.
Service
Publix Customer Care

Un Called actions. | Publix in Holley-Navarre, Florida

3.1
Details
Navarre store. Lack of supervision. On numerous occasions I have been waiting in line for customer service. The employee has taken care of another person bypassing me. Well is ok Im in no hurry. Today Sep 20 2019 I visit the store for my lottery ticket that I always buy there. An a basket of chicken. Waiting for another person to get his his item rung up in the POS the young lady saw me an completely ignore me an help someone else. This has happen also at the Deli the numbering system is never used an I USE TO GO to your Deli a lot. Not visiting that store neither recommending. Supervision is extremely lacking.
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1 comment
Rusty C
#1752432

Google passive aggressive. It should apply to your experience

Review
#1659762 Review #1659762 is a subjective opinion of poster.
Service
Publix Customer Care
Cons
  • Long waits for deli
Reason of review
Poor customer service
Tags
  • Poor Manager

Update by user Aug 04, 2019

EVERY TIME I am in publix at the deli to get an sub or hot items I ALWAYS have an 10 minute wait it is disgusting either your workers are ignoring you are they a taking care of online orders which seems to be more important to you standing there.

Original review posted by user Aug 04, 2019

EVERY TIME I go to the...
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Review
#1612324 Review #1612324 is a subjective opinion of poster.
Service
Publix Customer Care
Reason of review
Poor customer service

Refused to fill my prescription. Announced that it was a "controlled substance" loudly | Publix in Miami Beach, Florida

1.8
Details
I've gotten prescriptions filled at this pharmacy before. Why the man refused to fill my prescribed pain medication and tried to shame me in front of other customers is beyond me.
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Review
#1566023 Review #1566023 is a subjective opinion of poster.
Service
Publix Customer Care
Cons
  • Pharmacy
  • Being treated like a criminal
Reason of review
Poor customer service
Preferred solution
I am going to shop at Winn Dixie

Pissed off | Publix

1.0
Details
The Deil in publix on 17 92 in haines city is terrible we waited 3 hrs before getting served and i will not return signed a pissed off customer
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Review
#1541247 Review #1541247 is a subjective opinion of poster.
Service
Publix Customer Care
Reason of review
Poor customer service

Big rude girl | Publix

3.2
Details
Publix in cape Coral besides Target biggest tudest lazy girl only see her putting up tea boxes on shelf always nasty don't ask jessica where anything is I don't. No smile just snapping at customer and following bossesNeed friendlier employees to help customer s. Deli employees and cashier's are much better I should not have to avoid
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Review
#1488039 Review #1488039 is a subjective opinion of poster.
Service
Publix Customer Care

Careless employees bad managers | Publix in Athens, Georgia

Find expired food frequently at Leeds and Trussville AL stores This summer at Leeds store, employee pushed button 2 close SUV hatchback, I was putting cold food bag into front sear, came back 2 rear & hatchback closed on my head, puncturing scalp and resulted in compressed neck injury. Employee asked if OK I said NO, she turned around and left ! Long story, store mgrs uncaring, corporate contacted & I was reimbursed 4 med expenses...not much, had 2 fight/fuss to obtain. I avoid Publix now they dont offer anything you cant buy somewhere else ... except 4 Publix brands!
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Review
#1435315 Review #1435315 is a subjective opinion of poster.
Service
Publix Customer Care

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Online ordering | Publix in Boca Raton, Florida

2.9
Details
I am out of the country and was trying to order xmas dinner and publix will not allow orders from outside the United States. I am having 30 people over.
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Review
#1414300 Review #1414300 is a subjective opinion of poster.
Service
Publix Customer Care
Reason of review
Poor customer service