Publix Customer Care Reviews and Complaints
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Verified ReviewerHorrible online shopping | Publix in Naples, Florida
Ordered BOGO wine...only 1 bottle delivered. Yet, the BOGO All detergent was. What happened to that bottle? Ginger ale also not delivered. Instacart was NO HELP at all. Said they will refund ginger ale but not the missing bottle of wine. Instacart supervisor was awful and berated me in the process.
Review
Service
Publix Customer Care
Pros
- Great sales and bogo items
- Clean stores
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Full refund
Tags
So I stopped at my not usual publix on old Peachtree Road on the way to pick up a cake card and champagne. All was find till I checked out. I insisted carrying the cake as it had writing on it and I wanted to make sure it didn’t smudge. I asked the cashier if someone...
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Review
Service
Publix Customer Care
Reason of review
Poor customer service
Loss
$65
Preferred solution
Full refund
Manager harassing | Publix in Snellville, Georgia
I’m a employee and I called out sick to the store manager the department manager called me 2 hours later and was very disrespectful and started being rude then compared me to him. I’ve called every number on publix website still no response from corporate
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Service
Publix Customer Care
Un Called actions. | Publix in Holley-Navarre, Florida
Navarre store. Lack of supervision. On numerous occasions I have been waiting in line for customer service. The employee has taken care of another person bypassing me. Well is ok Im in no hurry. Today Sep 20 2019 I visit the store for my lottery ticket that I always buy there. An a basket of chicken. Waiting for another person to get his his item rung up in the POS the young lady saw me an completely ignore me an help someone else. This has happen also at the Deli the numbering system is never used an I USE TO GO to your Deli a lot. Not visiting that store neither recommending. Supervision is extremely lacking.
1 comment
Review
Service
Publix Customer Care
Cons
- Long waits for deli
Reason of review
Poor customer service
Tags
Update by user Aug 04, 2019
EVERY TIME I am in publix at the deli to get an sub or hot items I ALWAYS have an 10 minute wait it is disgusting either your workers are ignoring you are they a taking care of online orders which seems to be more important to you standing there.
Original review posted by user Aug 04, 2019
EVERY TIME I go to the...Review
Service
Publix Customer Care
Reason of review
Poor customer service
Refused to fill my prescription. Announced that it was a "controlled substance" loudly | Publix in Miami Beach, Florida
I've gotten prescriptions filled at this pharmacy before. Why the man refused to fill my prescribed pain medication and tried to shame me in front of other customers is beyond me.
Review
Service
Publix Customer Care
Cons
- Pharmacy
- Being treated like a criminal
Reason of review
Poor customer service
Preferred solution
I am going to shop at Winn Dixie
Pissed off | Publix
The Deil in publix on 17 92 in haines city is terrible we waited 3 hrs before getting served and i will not return signed a pissed off customer
Review
Service
Publix Customer Care
Reason of review
Poor customer service
Big rude girl | Publix
Publix in cape Coral besides Target biggest tudest lazy girl only see her putting up tea boxes on shelf always nasty don't ask jessica where anything is I don't. No smile just snapping at customer and following bossesNeed friendlier employees to help customer s. Deli employees and cashier's are much better I should not have to avoid
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Service
Publix Customer Care
Careless employees bad managers | Publix in Athens, Georgia
Find expired food frequently at Leeds and Trussville AL stores This summer at Leeds store, employee pushed button 2 close SUV hatchback, I was putting cold food bag into front sear, came back 2 rear & hatchback closed on my head, puncturing scalp and resulted in compressed neck injury. Employee asked if OK I said NO, she turned around and left ! Long story, store mgrs uncaring, corporate contacted & I was reimbursed 4 med expenses...not much, had 2 fight/fuss to obtain. I avoid Publix now they dont offer anything you cant buy somewhere else ... except 4 Publix brands!
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Service
Publix Customer Care
Online ordering | Publix in Boca Raton, Florida
I am out of the country and was trying to order xmas dinner and publix will not allow orders from outside the United States. I am having 30 people over.
Review
Service
Publix Customer Care
Reason of review
Poor customer service
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Google passive aggressive. It should apply to your experience