Publix Customer Care Review

1.0
Details
Tuesday 5:55 p.m. I went to Publix on the beach shopping center 2900 Peachtree Road I went and asked for a pastrami and roast beef sandwich mix the lady tells me that I cannot order that type of Sandwich how could she possibly say that when I am paying for my sandwich her name was suji ignorant people in this world working for Publix Publix need to step up their customer service when they
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Review
#905996 Review #905996 is a subjective opinion of poster.
Service
Publix Customer Care
Reason of review
Poor customer service
" I have been going to Publix at the Hammocks for 28 years on an average of twice a week. In the past months, on three different ocassions, I have been asked for my ID and credit card after I have placed everything back on my pocketbook. It is as though I look...
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7 comments
Anonymous
#1351871

Requiring identification to conduct a credit card transaction in the State of Florida is both a criminal and civil infraction. It has to do with our privacy statutes. Besides, even if a stolen credit card were used, as long as there was a signature for the transaction, the store would get paid.

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Review
#901848 Review #901848 is a subjective opinion of poster.
Service
Publix Customer Care
Reason of review
Being treated like a stranger and a thief
Preferred solution
Let the company propose a solution
I have been shopping at the same Publix store for the last 25 years. My bank manager convinced me to get a REWARDS card and told me about all the benefits I would get from using it at the grocery store, etc. EVERY time I use my platinum REWARDS card the cashier asks to...
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1 comment
Anonymous
#1185651

Effective very recently, Cashiers are prompted to verify the last four digits of the card and signature when the transaction exceeds $50 and the card is processed as credit. This applies to every customer who meet the criteria above.

Hope this helps! :)

Review
#876184 Review #876184 is a subjective opinion of poster.
Service
Publix Customer Care
Reason of review
Always asking to give the cashier my credit card.
Preferred solution
Let the company propose a solution
Terrible customer service !!Plus the asst manger Luis needs to go!!! I've had terrible customer service at the counter a number of times regarding the red hair old lady with glasses. She socializes alot w/ her SPANISH speaking customers. June 19th around 3 this rude...
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Review
#868016 Review #868016 is a subjective opinion of poster.
Service
Publix Customer Care
Reason of review
Poor customer service

Publix Customer Care Review from Fort Lauderdale, Florida

2.8
Details
Monday night about 7pm and I wanted to get a piece of top sirloin steak that Publix advertises on sale. I get to the case and there is only one package left that was more thinly sliced than I like. I then asked the meat clerk attending the case if there was any other selections available. He told me that it was the only one left and would not get any more in until tomorrow's delivery. Since when does Publix get pre-cut steaks in? I guess he was too lazy to go cut a custom piece as Publix has always done for me ever since I've shopped at this store when it openned back in the late 90s. This store haven't been the same since Steve Hungerford left and retired. Sam Pero, the former district manager and now regional director, who lives in the area doesn't visit the store like he used to when he first got promoted. Old dogs get lazy and it doesn't help when Publix promote young kids to management who doesn't care about anything except themselves.
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Review
#861085 Review #861085 is a subjective opinion of poster.
Service
Publix Customer Care
Cons
  • Always out of sale products
Reason of review
Poor customer service
Now im getting very pissed its a heart med i wouldnt lie about this. So finally she grabs the book with signatures from picking up and guess what i never picked anything up. But she never said she was sorry i was very mad just feel customer service was in the wrong . if this is the way publix...
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Review
#852572 Review #852572 is a subjective opinion of poster.
Service
Publix Customer Care
Reason of review
Poor customer service
1.0
Details
I want to the Tuscawilla been Publix in Oviedo Florida. I went to order a sub at the deli. There were people standing behind me for a good 10 minutes and in the deli worker there Jose saw me standing there again for 10 minutes. I was next in line I went and stood a...
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Review
#850438 Review #850438 is a subjective opinion of poster.
Service
Publix Customer Care
Reason of review
Poor customer service

Publix Customer Care Review from Hollywood, Florida

As an older couple I would think people would have respect for us, not at Publix store number 1284 "Darwin square". This establishment has to have the most unpleasant employees I've ever come into contact with at a publix store. One woman name Susie is completely and utterly rude, you can tell she doesn't want to be there. Following the rude woman, the store manager himself John is beyond arrogant and rude (with a very fake smile) the bag boy Austin was pleasant but besides the young gentleman every other person I talked to as miserable. I will not be going back to this store ever again, Walmart super center is closer and that's where I'll be going from now one.
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Review
#845791 Review #845791 is a subjective opinion of poster.
Service
Publix Customer Care
Reason of review
Poor customer service

Rude Service, Horrible Experience | Publix in Apopka, Florida

4.5
Details
Visited the Hunt Club Publix in Apopka, FL on Saturday 05/07/2016 at 2:30pm, was at the deli counter to pick up a party sandwich that I had ordered online days prior and the lady behind the deli counter ordered me to take a 'number' even though I was just picking up an order I had already placed. After waiting 10 minutes to be assisted an older women called my number and was rude to me from the start, when she brought out my order she was so rude she YELLED 'have a great day' at me in an obvious sarcastic tone, another customer commented on 'How Rude' she was and stated she would be taking her business elsewhere as will I from this point on. I was so upset after leaving Publix that day I WILL NOT go back to that deli for anything, sad thing is I visit that Publix at least twice a week but will go elsewhere from now on. Some people should not be in positions where they deal with the public.
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Review
#845468 Review #845468 is a subjective opinion of poster.
Service
Publix Customer Care
Pros
  • Check out service is nice
Cons
  • Deli customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
MY HUSBAND DROP OFF HIS PRESCRIPTION YESTERDAY FRIDAY 05/06/2016 AND TODAY SATURDAY 05/07/2016 @330PM I WENT TO PICK UP HIS MEDICATIONS .AND THE PHAMACY TOLD ME IT WASNT READY AND LIED AND SAY THE DR CALLED IT IN TODAY SAT...SO I WAS TRYING TO FIGURE OUT WHICH DR...
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Review
#843432 Review #843432 is a subjective opinion of poster.
Service
Publix Customer Care
Reason of review
Poor customer service