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I went to Publix to purchase a birthday cake. I decided to get a circle birthday cake with ballons on it and wanted to get happy birthday on the cake.

I was told that there was no one there that could do that for me and he walked off. You have a bakery person and a meat person. Its called cross training people!

I was so aggravated I just purchase a box cake and baked it myself. Besides it is fresher that way!

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Publix. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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But Publix has the best cakes....ever!


You're box was indeed fresher as ALL Publix cakes come in frozen. All they do is decorate them. In fact 75 -80% of the products in the bakery come in frozen.


Wait are you mad about the departmental divisions or what?

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