I am a pretty loyal Publix shopper but lately a couple of things really bother me.
1)The "fresh" fruit and produce is lacking. I have had to take back grapes,oranges,mushrooms,and lettuce. Mind you I'm glad they allow me to return produce that is lacking in taste,texture and freshness. What I would like to see them do to correct this is to change vendors.
2)Advertising sales and then pulling a bait and switch. Today I went specifically for Friskies cat food 10 for $4. The add said "Assorted Varieties 5.5-oz cans" I was trying to purchase Friskies Selects 5.5oz cans and was told they didn't qualify. When I pointed out to a manager that the add didn't exclude Selects, she refused to make it right. This has happended several times to me in the past few months on various products and now I'm mad enough to say "bye" to Publix.
It's really a shame because she could have retained a customer. I spend between $200-250 a week at the grocery store and they are employee owned. So I say to this manager..."don't blame me when your profit sharing check is lower than expected."
Product or Service Mentioned: Publix Manager.