The Publix pharmacy at the store where I've shopped since 1987 has just shown how little they care about their customers. I have ON FILE that I'm allergic to blue dyes.
Blue dyes cause me immediate, excruciating migraines, so I can't take them, but for all the pharmacist knows, blue dyes could cause an anaphylactic reaction. They don't care. I brought my prescription to them, and since I haven't had problems with getting this particular medication as blue pills before, I didn't check before I left the store. When I got home and took the bottle out of the bag to put it away, I saw they were blue pills.
I was livid! What is the point of having your allergies on file if the pharmacist isn't even going to bother looking at it? So, I had to go out of my way to go back to the store to return them. I was quite willing to wait a week, if that's what it took for them to order them.
Their answer, though, was that they couldn't get this medication in anything other than blue. I asked them if they could order them, and they said no, their supplier only has blue. Really? I highly doubt that.
So, I spoke with one of the store managers, who spoke with the pharmacist and came back and said the same thing. I told him to his face that not only did I not believe it, but that it is horrible customer service to not be willing or able to order it from another supplier. I will certainly NOT trust Publix with any of my prescriptions again. The thing is, I would not have been upset if they had simply TOLD me when I had gone to pick up my prescription (I was doing my shopping there while waiting) that they were sorry, they saw I was allergic to blue dyes and that that is the only color they had and the only color they could get.
I would have simply taken my prescription elsewhere. But, to fill it with blue pills when they have records saying I'm allergic to blue dyes is not only poor customer service but potentially dangerous. When I pointed out that where it said I was allergic to blue dyes, the pharmacist's excuse was that it didn't come up on the computer. So, again, what good does it do to have that on record if it doesn't show up when a prescription is filled?
It's ludicrous that it wouldn't show up, and I don't believe that it doesn't, I think she was just trying to make it seem like it wasn't her fault. Yes, I know, I should have verified the meds before I even left the area. It should not be necessary to do that, but I should have done it anyway. Still, for the pharmacist to dispense it without paying attention to the allergy section is not just poor customer service but rather scary.
What else are they not paying attention to? This is how people end up getting the wrong medications and dying, from pharmacists not paying attention.
Product or Service Mentioned: Publix Prescription Refill.
Monetary Loss: $4.