I shop at Publix weekly. I use coupons for every item I purchase. Recently I used a Publix coupon that was for $5 off of a $35 purchase. The customer service representative checked me out and told me that the coupon was a fake. I let the customer service manager know that I cut it out of a newspaper myself and that it wasn't fake. She said that there were not any of those particular coupons circulating in the area. I told her that I knew that becuase I got the coupon while visiting friends in Tennessee (I'm in SC). She then said she would not let me use it. I asked why and then she changed her story and said that my total was not $35. It was, but I used other coupons that brought my total down to around $3. I told her that was no problem that I could just grab another item. She said, "I'm not paying you to shop here." What? I dont' want to be paid to shop there I just want to use the coupon. It didn't state that there were any restrictions on the coupon.
I then told her she was being rude and her response was, "Okay" Not "Sorry, I didn't mean to be rude", or "sorry, I misunderstood your intent." She just laughed and said, "okay."
I then asked if I could have the penny item for the day. She said, "I guess." What? You guess? I told her I didn't appreciate being treated like a criminal for trying to use my coupons and get the penny item. She just laughed again and said, "Okay."
Doesn't this grocery store chain pride themselves on customer service? Well, if this is how they treat their customers I don't see how they are still in business. What has happened to customer service? It's now a thing of the past. What happened to losing your job if you couldn't perform it?
Product or Service Mentioned: Publix Coupon.