I shop and live near two stores since I live near the intersection of Apopka Vineland Rd. and Sand Lake rd.
Both of these stores are usually very busy but since the opening of the neighborhood Walmart on Conroy Rd., the store near Isleworth has not been as busy, so I usually shop there even though I live closer to the other. Lately though, it doesn't matter which store I shop at, they're usually out of stock on sale items and all they can offer is a apology and a rain check. What about the time and money that I've wasted or time and money that Publix have wasted on planning and advertising of those sale items that they did not sell? I have noticed that in the last couple of years, the two stores have had a change in associates including new and younger managers.
It seems like the company have lost it's senior, experienced leaders and are replacing them with young ones that seem to be more worried about partying or socializing with other associates than service. I've been shopping with Publix since the early 80's and know what this company was all about. This company have changed for the worse and lost its basic values and qualities from a consumer's perspective.
Maybe it is time for me to look somewhere else that will take my money in exchange for product and service.