We just moved to FL and had the misfortune of picking Publix at the Parkland Commons as our first pharmacy. My husband has a complex spinal cord injury that requires several prescription medications, one of them being an opioid pain killer.
It’s taking them WEEKS to transfer his medications, despite full proactive cooperation from both our PA doctor and our PA pharmacy. They are either completely incompetent, or doing this on purpose. Our PA doctors office are absolutely outraged and frustrated with them, and asking us to go elsewhere because this pharmacy is impossible to deal with. They have jumped through every hoop and called them personally multiple times to make sure that the electronic prescription was successfully transferred...
and every time another problem miraculously appears after they hang up and the medication remains not filled, and my husband suffers day and night. He is a doctor himself. He is well aware of how controlled substance laws and regulations work. This is above and beyond unreasonable.
If you are transferring from another pharmacy - stay away. If you live with chronic pain and have to take opioids - stay away. If you have meds that cannot be put on hold for a week or two - stay away. Basically, just stay away.
Oh, and the pharmacist Jason demanded to know today why our doctor didn’t want to call him. How nice of him to suggest a drug seeking behavior in a patient he knows nothing about. He got a scalding phone call from our doctor minutes later saying that they HAVE called him, many times, and his incompetence and total lack of professionalism is appalling and is causing my husband undue pain and suffering.
Product or Service Mentioned: Publix Prescription Refill.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
Publix Pros: Location.
Publix Cons: Slow service, Lack of professionalism, Labeling the customer, Purposefully delaying prescription refill.
Location: Pompano Beach, Florida