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Horrible online shopping | Publix review from Naples, Florida

1.0
Details
Ordered BOGO wine...only 1 bottle delivered. Yet, the BOGO All detergent was. What happened to that bottle? Ginger ale also not delivered. Instacart was NO HELP at all. Said they will refund ginger ale but not the missing bottle of wine. Instacart supervisor was awful and berated me in the process.
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Review
#1768303 Review #1768303 is a subjective opinion of poster.
Service
Publix Customer Care
Pros
  • Great sales and bogo items
  • Clean stores
Reason of review
Problem with delivery
Loss
$20
Preferred solution
Full refund
Tags
  • instacart ripoff

Horrible service | Publix review from Naples, Florida

The bagger put can goods on TOP of my cream pie (smashed), can goods on TOP of fresh fruit and when I said I didn't want the bananas he rang them anyway and don't me to go to customer service is I didn't want them.
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Review
#1612427 Review #1612427 is a subjective opinion of poster.
Reason of review
Poor customer service

Not fair | Publix review from Naples, Florida

i have been with publix part time for three years they keep hiring new people and cutting our hours back last week I only had 11 hours the new part time people had almost 30 hours this is not fair this is not right everyone is very upset over this .and we can't go to another supermarket and work
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Review
#1593733 Review #1593733 is a subjective opinion of poster.
Okay, let me begin by saying I am an avid fan of Publix. However, today at the Publix (downtown Naples, Fl- no less), I looked at 12 “ coolers” that held cold sodas in vain for a “ plain old Coke.” There were rows and rows of cherry Coke’s, no caffeine Cokes, Pepsi’s,...
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Review
#1476395 Review #1476395 is a subjective opinion of poster.
Service
Publix Manager
2.7
Details
Public Pharmacy #1337 located on 8833 N Tamiami Trail in Naples, 34108 is the worst and unprofessional pharmacy I have ever dealt with. First, I could not get my medication claiming that the insurance rejecting it. When I called the insurance, they told me the Pharmacy...
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Review
#1264785 Review #1264785 is a subjective opinion of poster.
Service
Publix Prescription Refill
Reason of review
Order processing issue
3.8
Details
I have personally worked for publix so I know that satisfying the costumer is a must. I have been going to the publix on 951 and imokalee Rd in Naples for years. I must say though, the costumer service has definitely gone down. I have encountered many rude associates...
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Review
#741966 Review #741966 is a subjective opinion of poster.
Reason of review
Poor customer service

Staff Review

4.3
Details
Pharmacy workers dont wait on you in timely manner. Long lines.
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Review
#641868 Review #641868 is a subjective opinion of poster.
Reason of review
Poor customer service

Female cust serv mgr / last name Carrol ? | Publix review from Naples, Florida

I've been in Customer Service field for over 25 yrs, so I am well versed in this field , And you need a certain demeanor to be successful! YOU MUST BE NICE TO PEOPLE !!! ESPECIALLY CUSTOMERS!!! At you're publix in Cape Coral on Santa Barbra blvd. you have a young lady who's title is Customer Service Mgr , which I still cant believe ! She has got more attitude than a hungry pit bull !! As a customer who's in their EVERYDAY , she is consistently is unfriendly ,never acknowlrdges customers or says hello and has a terrible attitude !! She needs more training on the Customer service side ,for I feel this Mgr title is going to her head ,and is one she's not ready to handle . If you don't believe me , send in someone Undercover at this location and see for youre self !! Other than that , youre other employees are really a pleasure,and the male mgrs. are too !
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2 comments
Anonymous
#1060282

There 3 stores on Santa Barbara. Which one are you referring to? I must post a comment later about my extended employment experience with PUBIX, oops, sorry for the misspelling of publix.

Anonymous
#676518

Is her name carol caseres ? Shes fat ?

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Review
#421452 Review #421452 is a subjective opinion of poster.

They never have a lot of things in stock | Publix review from Naples, Florida

We complained to the Publix on Strand Blvd in Naples about not having #5 Seattle coffee over 3 or 4 times in a month. They finally stocked it once and stopped with their next order #5 coffee is French Roast which is popular with a lot of customers. The manager, Zakow, is unhelpful and downright snobby. If you complain he doesn't even respond. The other day they were out of parsley. The vegetable manager blamed it on a restaurant. He also told a lady he didn't have what she wanted for a recipe and told her to go to another Publix. They were out of Metamucil Clear and Natural. My wife had to go to a different store near work to buy it. Thank goodness their is a Walmart Super Store and Target across the street from this store. They are unhelpful, inconsiderate and incompetent.
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4 comments
Anonymous
#568461

my apologies, the post was not about Lehigh. Furthermore, it's from Naples, which explains a lot.

They're snobs in Naples, they think every one should worship the ground they walk on. btw...

THERE is a Walmart across the street.

Anonymous
#568449

this is wrong. no target in lehigh. done and done.

Anonymous
#491371

Move from FL like I did and I promise you will miss Publix.

Anonymous
#490870

I shop at Publix in lehigh acres,the staff and management are great,ive had 2 small issues in the 3 years of going there each time the issue was rectified above and beyond what was needed.

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Review
#322678 Review #322678 is a subjective opinion of poster.

Contact Publix Customer Service

Website:
Mailing Address:
3300 Publix Corporate Parkway
Lakeland, Florida 33811
United States
Phone:
(800) 242-1227
All Publix Contacts

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Location : Kings Lake Plaza Naple Florida !! Store is dirty....Vegtables all withered.. Berries with mold....Rotten meat...... Always low on product. ..Slow checkouts, all the cashiers do is talk talk talk. Mexican and haitian workers just stand around and barely speak...
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5 comments
Anonymous
#611210

--------- planet of the apes------- :grin :p :eek :zzz :(

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#319247 Review #319247 is a subjective opinion of poster.