The below was sent via postal mail to the address that was provided on their website related to consumer relations/complaints. To date, I have yet to hear from anyone, electronic, postal mail or by phone. Boy! Do I feel invisible ~ I would not have thought that such a large and established facility such as Publix would treat one of their consumers this way. Well, good goat, was I wrong to speculate such a thing!!!
June 6th, 2008
Publix Super Markets Corporate Office
ATTN: Consumer Relations
PO Box 407
Lakeland, FL 33802-0407
To whom this may concern:
I would like to communicate my experience at your store located on South Semoran Blvd. In Orlando, FL. Store# 0350. Shopping date: 5.18.08 @ 5:00 PM.
I had almost completed my shopping list as I approached the fruit department. I selected the bananas, tomatoes, and celery that were upon my list. As leaving the department the “cut up” fruit caught my eye. Particularly the cantaloupe… There was an employee there (of Asian descent, smaller man, perhaps Korean?) placing new heads of lettuce in their appropriate little casing there. I approached him and asked: Could I trouble you for a moment? I showed him the cantaloupe that had piqued my interest and said to him: I don’t care to pay for someone to cut up my fruit, would you perhaps, select a good one for me over here, (the whole ones) as I am not knowledgeable on a good selection of one. His response to me was: All these are just put out. Me: OK… would you be as so kind as to select a good ripe one for me? Him: All these are just put out. Me: OK… I understand that, what I am requesting of you is to select a good ripe for me. Him: (circling his hand over the whole display) All these are just put out.
I looked around the department for a member of management ~ to no avail. I even looked through the double (push) doors there. There wasn’t anyone. Needless to say, I didn’t select a cantaloupe; as previously stated: I didn’t/don’t have knowledge in terms of making a good selection…
I completed the remainder of my list and stood in the checkout line for quite some time. I looked over where the Administration department is/was to see if I could spot a manager. Since the lines were so long out where I was, he and other staff members were telling folks to bring their items over there. By this time it now was almost 6 PM and I needed to leave and quickly get home to tend to an animal.
I left the fruit department shaking my head in disbelief ~ I left the store being puzzled and disgruntled ~ thinking to myself, why did he not bother to want to stop stocking his lettuce and assist me?
I thought, perhaps, someone might be interested in hearing my story. I have been a Publix shopper for many a year now.
Product or Service Mentioned: Publix Manager.