Contact Publix Customer Service
Publix Phone Numbers and Emails
Toll-Free Number:
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(800) 242-1227For store-related comments
Customer Service:
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(863) 688-1188For questions relating to personnel, payroll, benefits, stock, employment, real estate, or accountin
Media:
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(863) 688-1188 ext 55339Director of Communications
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(786) 505-3932Media Relations Manager
Publix Emails:
Publix Contact Information
Publix Website:
Publix Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9 am - 6 pm (EST)
Saturday: 9 am - noon (EST)
Mailing Address:
3300 Publix Corporate Parkway,
Lakeland, FL 33811
Summary of Publix Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Publix Customer Service?
Request for Information Question:
- “It's about my application”
- “How to activate a public gift cardI'm trying to find out how much money is on a gift card”
- Complaint about a manager and store
Cards Question:
- “Vaccination card”
- “I ordered on instacart,dont think I should give my pin numbet”
- “Gift card balance”
Employment Question:
- “W2”
- “Regarding missing paycheck”
- “Payroll”
Staff Question:
- “Being harrased by beggar in parking lot, told manager on duty and she is not responding to me”
- “After years of wonderful service, I was declined at checkout because of Certegy. I had changed to Launch and had a low number check. $207.00 worth of groceries in my cart and Publix acted on info from Certegy. Humiliated beyond words.”
- “Manager harassin. me said I stole a cup of wat,,, police was involved please call me for details,, I j will. never Shop there agt”
Website/ Application Question:
- “Pharmacy application not working”
- “Cant fill application online”
- “Website is rejecting my husbands e mail So he can't log into the pharmacy”
Account Question:
- “I need to reset my password for the Microsoft authenticator”
- “Balance on gift card”
- “Trouble logging in to my account”
Product/ Service Question:
- “Haven't worked for three weeks”
- “Need to put my daughter on my insurance”
- “Need paperwork”
Shipping and Delivery Question:
- “Home delivery service”
- “Messed up delivery time delivery time order”
- “Despicable delivery experience”
Payments and Charges Question:
- “Pay bill”
- “Overcharged 40 dollars when buying groceries”
- “Coupons not working”
Activation/ Cancellation Question:
- “Ordered got canceled”
- “To cancel Instacart subscription. I was charged for a insta cart subscription when I only used it once and now my bank account is negative so I'm going to need that charge canceled and my money back due to the fact that I don't have a subscription.”
- “To cancel Instacart subscription”
Return/ Replace Question:
- “To get my income tax return address correct”
- “To get a from so I may return back to work”
- “Return issue”
Other Question:
- “Pharmacy”
- “Overpaid when i separated with company”
- “No longer employed would like stock”
About
Manager, Customer Care, Cashier
Chicken, Coupon, Sandwich
Pros: Clean, Friendly, Location, Good service people, I usually love publix
Cons: Extremely high prices, Customer service, Quality of products, Pharmacy, Management poor customer service
Publix Super Markets, Inc. or just Publix is a large chain of employee-owned supermarkets. It was founded by George W. Jenkins in September 1930. Its headquarters is based in Lakeland, Florida, United States. Publix is a large grocery chain with more than 1000 locations in Alabama, Florida, Georgia, North Carolina, and South Carolina. The company owns the following brands: Aprons, GreenWise, PIX, and Publix Sabor. The company introduced Instacart in 2016 to provide online shopping and delivery services. This is the pilot program operating in the greater Miami area. Using this service, buyers can order gift cards, tobacco, prescription, aged-restricted items, and many more.
Publix is ranked 32 out of 361 in Supermarkets and Malls category
USA
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