Publix Phone Numbers and Emails

Toll-Free Number:

  • (800) 242-1227
    For store-related comments

Customer Service:

  • (863) 688-1188
    For questions relating to personnel, payroll, benefits, stock, employment, real estate, or accountin


  • (863) 688-1188 ext 55339
    Director of Communications
  • (786) 505-3932
    Media Relations Manager
  • (704) 424-5017 ext 71087
    Media Relations Manager

Publix Emails:

Copyright Infringement Inquiries
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Publix Contact Information

Publix Website:

Publix Help Center:

Corporate Office Address:

Publix Super Markets, Inc.
PO Box 407
Lakeland, Florida 33802-0407
United States

Other Info (opening hours):


Monday - Friday: 9 am - 6 pm (EST)

Saturday: 9 am - noon (EST)

Mailing Address:

3300 Publix Corporate Parkway,

Lakeland, FL 33811

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Publix Rating Based on 414 Reviews

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Product or Service Quality
Discounts and Special Offers
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Rating trend

Summary of Publix Customer Service Calls

03:08 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Publix Customer Service?

Request for Information Question:

  • “It's about my application”
  • “How to activate a public gift cardI'm trying to find out how much money is on a gift card”
  • Complaint about a manager and store

Cards Question:

  • “Vaccination card”
  • “I ordered on instacart,dont think I should give my pin numbet”
  • “Gift card balance”

Employment Question:

  • “W2”
  • “Regarding missing paycheck”
  • “Payroll”

Staff Question:

  • “Being harrased by beggar in parking lot, told manager on duty and she is not responding to me”
  • “After years of wonderful service, I was declined at checkout because of Certegy. I had changed to Launch and had a low number check. $207.00 worth of groceries in my cart and Publix acted on info from Certegy. Humiliated beyond words.”
  • “Manager harassin. me said I stole a cup of wat,,, police was involved please call me for details,, I j will. never Shop there agt”

Website/ Application Question:

  • “Pharmacy application not working”
  • “Cant fill application online”
  • “Website is rejecting my husbands e mail So he can't log into the pharmacy”

Account Question:

  • “I need to reset my password for the Microsoft authenticator”
  • “Balance on gift card”
  • “Trouble logging in to my account”

Product/ Service Question:

  • “Haven't worked for three weeks”
  • “Need to put my daughter on my insurance”
  • “Need paperwork”

Shipping and Delivery Question:

  • “Home delivery service”
  • “Messed up delivery time delivery time order”
  • “Despicable delivery experience”

Payments and Charges Question:

  • “Pay bill”
  • “Overcharged 40 dollars when buying groceries”
  • “Coupons not working”

Activation/ Cancellation Question:

  • “Ordered got canceled”
  • “To cancel Instacart subscription. I was charged for a insta cart subscription when I only used it once and now my bank account is negative so I'm going to need that charge canceled and my money back due to the fact that I don't have a subscription.”
  • “To cancel Instacart subscription”

Return/ Replace Question:

  • “To get my income tax return address correct”
  • “To get a from so I may return back to work”
  • “Return issue”

Other Question:

  • “Pharmacy”
  • “Overpaid when i separated with company”
  • “No longer employed would like stock”


Publix Delivery Policy
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Publix Terms of Service
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Top Publix Services

Manager, Customer Care, Cashier

Top Publix Products

Chicken, Coupon, Sandwich

Publix Pros and Cons

Pros: Clean, Friendly, Location, Good service people, I usually love publix

Cons: Extremely high prices, Customer service, Quality of products, Pharmacy, Management poor customer service


Publix Super Markets, Inc. or just Publix is a large chain of employee-owned supermarkets. It was founded by George W. Jenkins in September 1930. Its headquarters is based in Lakeland, Florida, United States. Publix is a large grocery chain with more than 1000 locations in Alabama, Florida, Georgia, North Carolina, and South Carolina. The company owns the following brands: Aprons, GreenWise, PIX, and Publix Sabor. The company introduced Instacart in 2016 to provide online shopping and delivery services. This is the pilot program operating in the greater Miami area. Using this service, buyers can order gift cards, tobacco, prescription, aged-restricted items, and many more.

Publix reviews and complaints

Publix is ranked 32 out of 361 in Supermarkets and Malls category

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