Publix Phone Numbers and Emails

Toll-Free Number:

  • (800) 242-1227
    For store-related comments

Customer Service:

  • (863) 688-1188
    For questions relating to personnel, payroll, benefits, stock, employment, real estate, or accountin
  • (800) 242-1227
    For store-related comments

Media:

  • (863) 688-1188 ext 55339
    Director of Communications
  • (786) 505-3932
    Media Relations Manager
  • (704) 424-5017 ext 71087
    Media Relations Manager

Publix Emails:

Accessibility
Legal
Copyright Infringement Inquiries
Media
More phone numbers and emails Less phone numbers and emails

Publix Contact Information

Publix Website:

Publix Online Chat:

Corporate Office Address:

Publix Super Markets, Inc.
PO Box 407
Lakeland, Florida 33802-0407
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9 am - 6 pm (EST)

Saturday: 9 am - noon (EST)


Mailing Address:

3300 Publix Corporate Parkway,

Lakeland, FL 33811

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Publix Rating Based on 386 Reviews

Rating details

2.7
more details
Customer service
Product or Service Quality
Discounts and Special Offers
Price Affordability

Rating stats

Rating trend

Summary of Publix Customer Service Calls

194 TOTAL
CALLS
03:08 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Publix Customer Service?

Request for Information Question:

  • “How to activate a public gift card”
  • “Complaint about a manager”
  • “About my stock”

Cards Question:

  • “Gift card balance”
  • “Check gift card balance”
  • “Giftcard”

Staff Question:

  • “After years of wonderful service, I was declined at checkout because of Certegy. I had changed to Launch and had a low number check. $207.00 worth of groceries in my cart and Publix acted on info from Certegy. Humiliated beyond words.”
  • “Manager harassin. me said I stole a cup of wat,,, police was involved please call me for details,, I j will. never Shop there agt”
  • “Customer service”

Employment Question:

  • “W2”
  • “Regarding missing paycheck”
  • “Payroll”

Payments and Charges Question:

  • “Pay bill”
  • “Overcharged 40 dollars when buying groceries”
  • “Coupons not working”

Product/ Service Question:

  • “Need to put my daughter on my insurance”
  • “Need paperwork”
  • “Covid 19 sign up for health care workers”

Activation/ Cancellation Question:

  • “Ordered got canceled”
  • “To cancel Instacart subscription. I was charged for a insta cart subscription when I only used it once and now my bank account is negative so I'm going to need that charge canceled and my money back due to the fact that I don't have a subscription.”
  • “To cancel Instacart subscription”

Shipping and Delivery Question:

  • “Home delivery service”
  • “Messed up delivery time delivery time order”
  • “Despicable delivery experience”

Account Question:

  • “Trouble logging in to my account”
  • “Toruble logging into account”
  • “Password”

Website/ Application Question:

  • “Application”
  • “I need a copy of application form that was filled out for a Publix Direct Care RX card”
  • “I want to know about the my son application for part time job”

Return/ Replace Question:

  • “To get a from so I may return back to work”
  • “Return issue”

Other Question:

  • “Insacart”
  • “Information”
  • “Shop online”

About

Publix Delivery Policy
To read more: https://delivery.publix.com/store/publix-liquors/storefront
Publix Terms of Service
To read more: https://www.publix.com/publix-website-policies
Publix Privacy Policy
To read more: https://www.publix.com/publix-website-policies
Publix FAQ
To read more: https://www.publix.com/faq
Top Publix Services

Manager, Customer Care, Cashier

Top Publix Products

Chicken, Coupon, Sandwich

Publix Pros and Cons

Pros: Clean, Good service people, Friendly, Location, I usually love publix

Cons: Extremely high prices, Customer service, Pharmacy, Quality of products, Management poor customer service

Summary

Publix Super Markets, Inc. or just Publix is a large chain of employee-owned supermarkets. It was founded by George W. Jenkins in September 1930. Its headquarters is based in Lakeland, Florida, United States. Publix is a large grocery chain with more than 1000 locations in Alabama, Florida, Georgia, North Carolina, and South Carolina. The company owns the following brands: Aprons, GreenWise, PIX, and Publix Sabor. The company introduced Instacart in 2016 to provide online shopping and delivery services. This is the pilot program operating in the greater Miami area. Using this service, buyers can order gift cards, tobacco, prescription, aged-restricted items, and many more.

Publix reviews and complaints

Publix is ranked 36 out of 366 in Supermarkets and Malls category

Area Served

USA

Payment Methods

American ExpressMasterCardVISA

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