Contact Publix Customer Service
Publix Phone Numbers and Emails
Toll-Free Number:
-
1 (800) 242-1227For Store-Related Comments
Customer Service:
-
1 (863) 688-1188For Questions Relating to Personnel, Payroll, Benefits, Stock, Employment, Real estate, Accounting
Publix Emails:
Accessibility
Legal
DMCA Inquiries
Publix Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Publix Customer Service Rating
5 out of 5
Contact Method Distribution
79% phone, 21% email
Most Popular Publix Phone Number
1 (800) 242-1227
Most Popular Publix Email Address
accessibility@publix.com
Average Hold Time
Up to 3 minutes
Average Calls duration
4 minutes
Call Volume by Day
View full overview ›
Publix Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Publix Customer Service Rating | 5 out of 5 |
| Contact Method Distribution | 79% phone, 21% email |
| Most Popular Publix Phone Number | 1 (800) 242-1227 |
| Most Popular Publix Email Address | accessibility@publix.com |
| Average Hold Time | Up to 3 minutes |
| Average Calls duration | 4 minutes |
| Overall Customer Sentiment | Mostly satisfied |
| Common Reasons for Contact | Request for information, product/ service and cards |
| Issue Resolution Rate | Low (11% reported full resolution) |
| Customer Effort Score | Low Effort |
| Prepare before the call to Publix | First and last name or nothing |
Call Volume by Day
How to Contact Publix Customer Service?
Most Popular Number:
(800) 242-1227
For Store-Related Comments
| Total calls: 242 | Issues resolved: 9 | Last call: Feb 6, 2026 |
Contact Information
Publix Website:
Publix Help Center:
Corporate Office Address:
Publix Super Markets, Inc.
PO Box 407
Lakeland,
Florida
33802-0407
United States
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 6:00pm (EDT)
Saturday: 9:00am - 12:00pm (EDT)
Mailing Address:
Employment Law and Investigations
3300 Publix Corporate Parkway,
Lakeland, FL 33811
Fax:
+1 863-413-5728
Summary of Publix Customer Service Calls
322
TOTAL
CALLS
CALLS
04:01
AVG CALL
DURATION
DURATION
11%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Publix?
Request for Information Question:
- “I need help to order products on line to be delivering”
- “Complainr about a manager”
- “To talk about some teeth I found in some bratwurst”
Product/ Service Question:
- “Product missing from stores. Discontinued???”
- “Can join the club because when I try to join it's says failure”
- “Complaint”
Cards Question:
- “I took a survey for January birthdays and I'm waiting on a gift card is that real”
- “Gift card balance”
- “Ebt card lockec”
Employment Question:
- “Job applications”
- “Need W-2 from 2021”
- “Jobs”
Staff Question:
- “Poor Service”
- “Prescription services”
- Deli Manager Robin Shepherd Fuller having an affair with my husband!
Return/ Replace Question:
- “I need to change my order from delivery to pickup up”
- “I've moved; I thought I'd be able to change my address to 9009 Western Lake Dr #2002 Jacksonville 32257”
- “Require proof carpet was returned”
Account Question:
- “Cyber hacking.”
- “Forgot a bag of grocery's”
- “Check balance”
Payments and Charges Question:
- “Instacart charge”
- “Overpaid when i separated with company”
- “Pay bill”
Website/ Application Question:
- “App won't accept birthday”
- “Pharmacy application not working”
- “Cant fill application online”
Shipping and Delivery Question:
- “Home delivery service”
- “Messed up delivery time delivery time order”
- “Despicable delivery experience”
Activation/ Cancellation Question:
- “Ordered got canceled”
- “To cancel Instacart subscription. I was charged for a insta cart subscription when I only used it once and now my bank account is negative so I'm going to need that charge canceled and my money back due to the fact that I don't have a subscription.”
- “To cancel Instacart subscription”
Other Question:
- “No puedo entrar a mi voya”
- “Trying to upload the app”
- “Unacceptable publix commercial”
Compare Publix Customer Service To
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Publix