As a shopper in the Duluth Georgia area, I have frequented the Publix store at Duluth Station shopping center; and have been shopping there frequently over the past 10 years.
I have noticed a huge difference, in a negative way, in about the last year or 2.
The morale of the people is not what it was during the first few years the store was open.
In speaking with a few of the people working there, the concensus seems to be that they are unhappy with the store manager.
There have been rumors that the manager has been talking sternly to employees while they were on the sales floor with customers in close proximity. This should be done in private or not at all.
The employee turnover in the store has jumped dramatically over the recent months. I have to wonder why this may be occuring.
Why would people be quitting and/or requesting transfers out of the store if they were happy with their store manager? Hmmmm, I wonder.
I have also overheard people talking about the low morale of the store; contributing it to the store manager. There doesnt seem to be a lot of respect for the manager at this time.
This raises another question......How can a business be sucessful if the manager(s) dont have the trust and respect with the people working with(for) them.
Maybe it's time for this manager to move on to another location where she can have a better fit with the employees.
Product or Service Mentioned: Publix Manager.