Randall M Kew

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brunswick, Georgia

Stale hamburger buns

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Publix brand hamburger buns are dry stale and crumbly with 9 days before expiration date. Something is off. Happened more than once.
View full review
Pros:
  • Nice clean store
  • Very clean store
Cons:
  • Bread expires before date

Preferred solution: Let the company propose a solution

User's recommendation: Use other brands

mark s Vik

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spring Hill, Florida

Tough and tasteless

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
every time my wife buys steaks at publix (barclay ave. IN SPRING HILL FL. they are tough and tasteless no matter how she cooks them. and believe me she is a great cook. it doesnt matter what cut of steak they are tough and tasteless. publix used have great steaks but that is past tense, also their chicken breasts are tough and tasteless as well (look up woody breast) some thing has changed in the quality of their meat.
View full review
Loss:
$10
Pros:
  • Close
Cons:
  • Tough steak and chiken breast
  • Tough steak and chicken breast

Preferred solution: sell meat that is'nt tough and tasteless - check your suppliers ask them why.

User's recommendation: i'm going to try winn/ dixie and see if there is a difference

Marzelle J

Public Safety

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Tuesday , September 8th, 2020 3:30p.m. - I brought one of your store brand drink and the top on the product looked like someone had tampered with it .

Now Publix has an outstanding reputation with the general public at large and since this firm been in business for almost a century one would think that we are living this era of Covid-19 that would take better safe guard of their store brand products and god forbid if a child get a hold of a similar type of product and something terrible happen to that child ? Finally, and sadly this second time that some thing bad had happen to me at this store because I was a victim of a bad food poisoning incident at this location and complained to Publix Corporate Office and the general manager of this store. The real question here are these evidents are by accident or with intent done staff with a much sinners plot in mind ? Cc.

Food and Drug Administration , Colonial Heights, Health of Department, General Manager of Publix in Colonial Heights, Va.

, Matt Winston, assistant manager on duty at store at this time, Publix Coporate Office, RESPECTFULLY, Mr. Johnson, , Concern Citizen at large , Gang Activity in this matter at large

View full review
Loss:
$5
Pros:
  • Hugh variety of products
Cons:
  • Staff have have hostile hidden agenda

Preferred solution: Press Charges for conspiracy

User's recommendation: Staff should be arrested for conspiracy to do someone harm

Statia Zsy
map-marker Port Saint Lucie, Florida

Complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The French bread at St James is consecutively smaller than the prima vista and saint Lucie west location. By at least 5 inches. Curious why such a big difference. Its a shame I have to travel further to get a decent loaf of bread. Other wise I have to buy 2 loaves when I shouldnt have to
View full review

User's recommendation: If you want a nice size loaf of bread go to a different store

Anonymous
map-marker Port Saint Lucie, Florida

Comment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
What happened is I tried to e mail, text, or comment to publix, it took me so long my phone had to be plugged in to recharge. Regardless of your comment, complaint, or even praise don't waste your time trying
View full review

User's recommendation: If you have any comments, either positive or negative don't waste your time on line

Anonymous
map-marker Orlando, Florida

Complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was extremely upset when you did a "limited edition" on your Buckeyes and Fudge ice cream It was the best ice cream ever and now it is gone. Is there any possibility you will make it again as part of your regular selections?
View full review
Adina G
map-marker Saint Petersburg, Florida

COVID-19

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
On my visit to Publix today, many people were wearing masks on their chin, the store manager refused to do anything about it. I was at the following Publix: 1700 34th St N Saint Petersburg, FL 33713 I have enjoyed shopping at Publix Since I moved to Florida 7 years ago. However, after my Experience today I will not return. I will also spread the word that your store isn’t safe. With the rate of spread in Florida, you should be ashamed. Publix is a private business, you can enforce a strict mask rule.
View full review

Preferred solution: Let the company propose a solution

User's recommendation: Publix is not a safe place to shop.

1 comment
Guest

I shopped at a publix in Fort Myers today that had removed the aisle directions. The aisles Were packed with people going both directions. I also feel Publix is now an unsafe shopping experience and will take my business elsewhere.

MARYELLEN B Cvw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lack of Customer use of SNAP benefits

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I spent over an hour yesterday to make up an Instacart delivery grocery order. At the checkout I found that you do not allow the use of SNAP (food stamp) benefits.

I know they are accepted in-store. I feel that this is discriminatory to poor elderly and poor families. I think that the delivery service is vital during this Pandemic to keep people out of stores.

I think it is also important to elderly and/or families who can not afford a car. Even Walmart allows the use of SNAP benefits for either in-store, pick-up, or delivery.

View full review
Pros:
  • Large stores
Cons:
  • Lack of payment options for deliverypickup

Preferred solution: Let the company propose a solution

User's recommendation: Call stores before making up a delivery order!!

3 comments
Marelyn Sxl

How is this discriminatory. You do not earn that money, the government gives it to you. They have every right to not accept.

Guest
reply icon Replying to comment of Marelyn Sxl

If this person worked for any period of time, they paid taxes that went towards EBT for others. If they are in need, they've every right to receive EBT. THINK before you post!

Marelyn Sxl
reply icon Replying to comment of Guest-2018780

If they get EBT, the person they are complaining about pays to feed their child. They have no right to complain about someone who feeds them.

Without them they would be starving. They need to be grateful.

You think before you post. Also funny how they are on EBT and can afford internet access.

View more comments (2)
Robin M Vgw

Card Reader Reoccurring Issues

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Card Reader Chip Issues at St. Cloud, FL location corner 192 and Narcoossee Rd. I shop Publix at least twice a week and always use my CC to earn rewards. For more than a month. At this location requires me to insert card into chip reader 3 times with error until you can slide 4th attempt. I have gone been a different registers on visits. Cashiers act like regular thing. Today happened again spoke to assistant that said the card readers were inspected last week. I told here its not my card no issue anywhere else even other Publix and that I get contacted by my bank fraud prevention. Well I just got called again shortly after leaving that Publix. At this point, I find it extremely annoying. I have been a loyal shopper spending $800+ / month over 30 Years!
View full review

Preferred solution: Let the company propose a solution

User's recommendation: Annoying Publix Fix This!

Anonymous
map-marker Oviedo, Florida

Bad outcome

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Publix - Bad outcome
Publix - Bad outcome - Image 2
Publix - Bad outcome - Image 3
I asked the deli employee to please replace the paper the sandwich was made on with a new one because it is wet. She said no it will be fine When I re-explain to her that I would like it changed out because when I open to eat it it's going to be wet and there's going to be *** in a paper bag she then changed it with an attitude Come to find out when I went to eat - it was soaking wet and I couldn't even eat the other half because it was soggy. Then I put it on my bag while waiting - and it left a huge stain.
View full review

User's recommendation: It’s great, just be specific and

Ria N Grj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor quality

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Publix - Poor quality
I ordered a Publix sub in the Deli Publix location: Time:2:38 Date: 08/04/2020 UPC: 212215****493 Order/Price : Greek Wheat - $6.49 I asked the employee to please put the Sandwiched separately due to me sharing the sandwich with someone. And also the dressing making it messy. She said no it should be fine. I further explained that when she cut the sandwiched in half the paper was ripped and I didnt want that. And she still did nothing. I didnt say anything back because I didnt want to be mean. She put the halves separately, but I opened the sandwich and it was all wet with the whole through the paper. I now get back to my work with one dry to give my co worker. And one wet sandwich for me.
View full review

Preferred solution: Let the company propose a solution

Anonymous
map-marker Miami, Florida

Good Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I experienced Great customer sevice with cashier Donna G.!
View full review
Joel B Nnc

Tough Steaks

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Purchased four (4) Porterhouse Steaks for a Bar-B-Que, VERY tough.

Paid a premium for this meat $70.00.

Publix's Meat has gone down hill in the last few years, I should know,

been shopping at Publix's for more than forty years.

View full review
Loss:
$70

Preferred solution: Full refund

User's recommendation: DO not buy Publix's Mewats

2 comments
Margarett Cre

Ever since Publix had a major expansion into the South in the last few years the quality in the meat department had gone downhill fast. Very tough cuts of Steak.

And the local butcher in a Florida Publix told me they were choice. Choice shouldn't cut like shoe leather and have no flavor. I won't buy steaks there anymore. Very inconsistent and poor quality.

Guess they are more interested in their bottom line than quality of meat cuts.

Produce department has gone downhill too. This is not the same Publix quality from 10 or 15 years ago.

Guest

Same here!!! Not even the filet mignon is eatable !!!

Like chewing gum!!!

Doesn't taste right ! What are they really selling us?????

View more comments (1)
Rachel W Usd
map-marker Miami, Florida

Unpacked item and phone not working

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
At Publix in Miami I brought some sushi and salad. The lady never packed the salad and I discovered it when I got home. I tried calling the branch, but the phone is disconnected. To go there is also a hustle. This is not the first time that something like that happens, but when its happening they at list answer the phone. Its time-consuming to wait and reassure the lost while the manager looks up the camera. And afterwards you'll get the item. No compensation whatsoever. But a huge waste of time for couple of dollars.
View full review
Loss:
$5

Preferred solution: Full refund

Blake F Mqf
map-marker Jacksonville, Florida

Store told me it refused to fill my meds

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I am no polar and narcoleptic. My medicine literally keeps me alive. The same meds I have been on for 15 years and was told Publix would fill. After transferring everything they said it makes us uncomfortable, and we wont fill anything even non controlled meds. Now Im having seizures and want to die. They could care less, the pharmacy is a joke full of lazy millinials Whos discomfort from working hard is a bigger deal then how I end up dead. Cherry picking fake pharmacy to the extreme!
View full review
Pros:
  • Clean
Cons:
  • Too many to list

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t use Publix if you have important meds to fill