vilma d
map-marker Cape Coral, Florida

Received rude poor service

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Cashier was very rude in the manner she was speaking to myself as a frequent customer I was surprised that this is allowed from this company she needs further training plus manners in regards to customer service there was no need for the manner she spoke to me.
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Preferred solution: Disciplinary action to avoid other customers being mistreated in the manner I was.

Martin B Lqy

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Verified Reviewer
| map-marker Boca Raton, Florida

Pharmacy price 2x higher than other good Rx price — won’t honor

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Publix - Pharmacy price 2x higher than other good Rx price — won’t honor
Publix pharmacy price for a generic pill (levothyroxine) is twice as high as other pharmacies on Goodrx. ($31.87 vs. $13.30) When I showed the printout to the pharmacy employee and asked if she would match the other pharmacys price, she said no. I understand that pharmacies pricing varies, but this is gouging. We have been a long term customer with a lot of prescriptions, but I am now going to transfer all my prescriptions to another pharmacy.
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Preferred solution: Price reduction

User's recommendation: Always check other pharmacies’ pricing.

2 comments
Guest

phamracies use DIFFERENT manufactures, meaning DIFFERENT costs.. And yes there are CRAP drugs out there, turst me...

You get what you pay for!

thats the price differnece... As you will see ALWAYS Walgreens will be the highest, they use quality generic brands...

Guest

They won’t miss you

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MARSHAE M
map-marker Smyrna, Tennessee

CAKE ORDER NOT RIGHT

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I PLACED AN ORDER FOR A CAKE LAST WEEK TO BE PICKED UP BY MY BROTHER ON SATURDAY FOR OUR EVENT. I HAVE THE RECEIPT FOR IT AND I ORDERED A HALF SHEET CAKE, BUTTERCREAM, HALF RED VELVET AND HALF VANILLA. WELL WHEN WE GOT TO THE EVENT SATURDAY EVENING AND BEGIN EATING THE CAKE...REALIZED THE TOPPING WAS WHIPPED. I CALLED THE STORE THIS MORNING TO LET THEM KNOW AND SPOKE WITH A LADY IN BAKERY NAMED MICHELLE WHICH HAS VERY POOR CUSTOMER SERVICE. I TOLD HER WHAT HAPPENED AND SHE BASICALLY SAID TO ME THAT I GOT THE RIGHT CAKE, THE TOPPING WAS BUTTERCREAM WHICH I SAID TO HER SO YOU ARE CALLING ME A LIE. THEN SHE GOES ON AND SAY SHE WASN'T, SO SHE ASKED WHAT DID I WANT HER TO DO...I SAID I DON'T KNOW WHAT DO YA'LL DO IF A CUSTOMER IS NOT SATISFIED WITH THE SERVICE THEY PAID FOR. THEN SHE ASKED IF I WANTED ANOTHER CAKE WHICH I TOLD HER THE EVENT IS OVER, I DONT NEED ANOTHER CAKE. SHE COULDN'T TELL ME WHAT YOUR COMPANY DOES IN THIS CASE AND AFTER CONTINUING TO GO BACK AND FORTH WITH HER, I ASKED HER FOR CORPORATE NUMBER AND SHE SAID SHE DIDN'T KNOW SO I TOLD HER I'LL FIND DON'T WORRY ABOUT IT AND HUNG UP. I DO RETAIL PART TIME AND I KNOW THE CUSTOMER IS ALWAYS RIGHT AND WE HAVE TO DO EVERYTHING TO SATISFY THE CUSTOMER AND FOR REP OF YOUR COMPANY TO TELL ME WHAT I GOT WHEN I'M TELLING HER THAT IT WASN'T AND EVERONE AT THE EVENT WAS SAYING THE SAME ABOUT THE TOPPING, SHE BASICALLY CALLED ME A LIE. THIS IS MY THIRD TIME WITH ISSUES IN YOUR STORE,ONE WAS A FEW YEARS AGO DEALING WITH RACISM SO I KNOW I WILL NOT BE PATRONIZING YOUR STORE BECAUSE I'M NOT A SATISFIED CUSTOMER. PUBLIX BAKERY#1238...THE SPECIAL ORDER NUMBER IS 146305, PAID 44.99 PLUS TAX...I HAD TO GIVE THEM RECEIPT BECAUSE I WASN'T PICKING IT UP SO DON'T KNOW WHAT IT WAS WITH TAX. I DO HAVE PHOTOS IN MY PHONE IF SOMEONE WANTS ME TO TEXT IT TO THEM.
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Loss:
$49

Preferred solution: Let the company propose a solution

User's recommendation: I DON'T HAVE ANY FOR THIS STORE BECAUSE I'M DONE WITH IT. SO FOR ME, I WOULD SUGGEST NOT GOING HERE

Diane N Pgi

Overpriced

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You are more expensive than other grocery stores example, Traders Joes . In addition, the produce area is not kept clean a lot of products don't look fresh!
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Preferred solution: Let the company propose a solution

Anonymous

Horrified that your MS. fancelli a Publix heiress would fund an insurrection on the Capitol of the USA to help Treason our Trump over throw our government

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How is it that a Publix heiress who made billions of dollars off the democracy of America pay to have an autocratic dictator. Trump overthrow our government. SHAME SHAME SHAME ON HER. I spend a lot of money in Publix and have been for decades but will not do so anymore. I will find other grocery stores to buy my groceries. I am disgusted and horrified by Ms. Fancelli's actions.
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Cons:
  • Publux heiress paying to overthrow the us government
1 comment
Guest

Are you really surprised????? You shouldn't be.

They are stout republicans. Anything else is a moot point

Joanna L Dwm
map-marker Bee Ridge, Florida

Bad customer service

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As usual the store #361 have been very unpleasant to shop..as many times I have problems with the service and I did complaint about it but the situation still same have not changed and it getting out of hands some time...whether short of staffs or the employees are really did not have enough training..

Today I stopped in to get few things and when I check out then one item do not have a proper code and the cashier name (Cheryl) try to manual in several times and did not have any chance the bagger took my fruit went to the back to look for the code and when she came back with a different one with sticker on...My fruit was nice ripe and cleaner she brought back the one small and looks like got stoop on by the dog I told her was not same one she took but the sticker on it also did not work I can imagine after all that I told her to cancel that I do not want because it was not the one I was pick out she stood there and trying to argued with me and looking at me as stupid she call the customer service manager come over and start over again about the same issue ..I told her I do not want it anymore ..and that was very frustrated when the employees did not have full training and knowledge of what customer wanted I believe this very bad behavior ( no respected ) much different then before after all I have shopped at Publix since 1985 I have noticed that they do not really care for what customer wants and never listen to what we saying too bad I would have to go some where else and that store # 361 always been a problem every time I came in to shop...

There are many places on earth not just Publix so just trying to treat other human being with respect and dignity of your service to remain of what your moral listening to what customers says not to make people to be frustrated for what you said...

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Preferred solution: Let the company propose a solution

1 comment
Guest

Shop elsewhere if its that stressful

James S Asf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Land Of Lakes, Florida

Appointment for covidvaccine

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I filled out the personal info, then picked the state and the county, I was then directed to pick a pharmacy. I did and then picked a time . Next it told me to change pharmacy. Then, I was directed to start over again with the state, this happened 7 times, so I then changed counties from Pasco to Pinellas the list of pharmacies that I was to choose from were located in Ormond Beach and Daytona Beach there was none in Pinellas County ,so I started over again in Pasco County and the same thing happened. How can I make an appointment ?I'm 76 years old and a two time cancer survivor.Jshepherd918@***l .com
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Pros:
  • Publix is an outstanding place to shop
  • I shop at least4 times a week

Preferred solution: Let the company propose a solution

Michael F Lle

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dunnellon, Florida

Wrong Information Bad Attitude Ignorant Personell

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Updated by user Feb 12, 2021

There has been a feeble attempt by Publix to correct their systems and operations. I see slight improvement but they are a disaster in my book.

Too many things about the company that upset me. It must be bad owners.

Original review Jan 13, 2021
I stayed up half the night to register for the Covid vaccine. Publix website is a disaster riddled with wrong information.

I went to the store and it only got worse. Nobody knows what they are doing and the experience was extremely unprofessional from the store manager Gina on down. There were other people coming into the store with the same complaints / experience. Frustrated and angry, I started a grocery shop.

The price gouging is out of control. I walked out and shopped elsewhere. I saved about $18 on my meats, $10 on canned goods and several bucks on misc items. I would estimate a savings of $30 - $50 on a full shop.

The *** with Publix!

It's bad enough we're in a Pandemic without Publix adding to the death and misery of it's customers. My shop at Publix just went from roughly $300 - $400 per month to less than $40.00.
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Pros:
  • Clean store
Cons:
  • Bad pharmacy
  • Bad website
  • Price gouging

Preferred solution: Fix your website. Hold the Pharmacy accountable. Stop price gouging

User's recommendation: Shop elsewhere or be abused and ripped off.

1 comment
Guest

The problem is very bad managers. No people skills.

No professionalism and they think they can treat their employees like dirt on their shoes.

Most of these so called managers never even saw the inside of a college. they are only where they are because either 1 they have family already in place - Nepotism 2 they passed a test and poof you are a manager 3 they are better a-kissers than the next person

Tim T Iby
map-marker Winter Garden, Florida

High Prices

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I can not believe the price of milk for example at Publix $4.29 a gallon I can get it for less then $3.00 down the road at Walmart and $2.60 at Costco!!!! They also never put it on sale!!! That is just one rip off price!!!!
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Preferred solution: Price reduction

User's recommendation: Go Elsewhere

Carol E Vbm
map-marker Clarksville, Tennessee

Rotten fruit and vegetables

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I write a whole paragraph to my Instacart shopper asking them to look at fruit and vegetables before they choose it and every time they bring me rotten fruit and vegetables. I wonder why that is. Could it be that that IS ALL THERE IS? Hmmm..... How I love throwing away my money every week.
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Loss:
$350

Preferred solution: Let the company propose a solution

Elisa g Roe

Bad customer service

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Manager made my doughter cry when he told her she must leave the store with her service dog he should learn more about does rules .
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Pros:
  • Close to my house

Preferred solution: Apology

1 comment
Guest

What are does rules?

Anonymous

False arrest and illegal interrogation

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on today September 20, 2020 I was blown away at the false imprisonment attempt while I was talking to the manager at 8725 Roswell rd sandy springs, Georgia 30350 cindy and store manager this person who has a police uniform find out he is a braswell security guard who knows nothing about probable cause or reasonable suspicion it is obvious this coward threatened me about what he was going to do to me take out his handcuffs and yells at me while me and the store manager is conversing about his conduct and a previous incident and he started telling me that I better leave the store and it was obvious that he wanted me to have a criminal trespassing warrant the manager told this dummy to stop the threats he continued and the sandy springs police come out and they said it was because he was working security he criminal trespassing you from the store this person would not give his badge number now it was obvious he was not a police officer with post he found no crime for trespassing it was not the manager that criminal trespassing said it was this coward the incident brings to mind what a lawyer said you sir in a white area and this dummy wanted to go outside the scope of his authority because he heard sandy springs police department probably come out and said we don't like him we don't want him in our stores remember you have a receipt you participating in commerce so if I have a receipt now I can't question an action this act was a glorified attempt for a fourth amendment to be violated and make sandy springs police look innocent I forgot I contested against the police brutality as well
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User's recommendation: if you ask a question now that is teachable moment for arres

2 comments
Guest

I had a stroke reading this

Guest

Wall of text I cannot make sense of.

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Krystina Ung

Harrassment and targeting black people

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while I was at 8725 Roswell rd sandy springs, Georgia 30350 a person walking around with a police badge that was not affiliated with local police I know anyways I noticed this person of whom I had to literally put him on Facebook threatened me while I was talking to the manager about his conduct takes out his handcuffs and yell at me about my buying grocery store experience is over when you observed the camera footage you would hear him while I was talking to the manager make threats to me and then tell me forcibly that I better leave along with taking out cuffs for what and then asserting that I was criminally trespass for that
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Pros:
  • Friendly
Cons:
  • Being treated like some drug seeking addict

User's recommendation: is this police America for black people

1 comment
Guest

Wall of text that I cannot make sense of.

Brenda B Bjn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Publix is taking advantage of the Pandemic

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Publix is jacking up their prices on home deliveries. During this time of Pandemic and people losing their jobs, why would they up the prices on people who can't get in to the store to shop? Plus they make everything look larger online. That's like robbery!
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Loss:
$6
Pros:
  • Large and has so much to offer
Cons:
  • Prices are jacked up for delivery

Preferred solution: Price reduction

User's recommendation: Shop at Walmarts

2 comments
Guest

Shop elsewhere! Go where the pricing that is so wonderful exists in your mind!

Where is that place? We all want to know!

Guest

Shop elsewhere! Go where the pricing that is so wonderful exists in your mind!

Where is that place? We all want to know!

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Leann W
map-marker Northport, Alabama

Letting shoppers in without mask

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Publix - Letting shoppers in without mask
Was just at your Northport location and a friend of one of the managers was shopping without a mask. Like not even a mask pulled down or hanging off her ears. Just didnt wear one at all. Just shopped by holding her hand up in front of her face. Then once everyone helped her and checked her out without a mask...she proceeds to stand in the store and laugh and have a full conversation with one of the managers (who Im assuming shes friends with) WITHOUT A MASK. Do you think this is keeping your customers safe?
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Preferred solution: Managers do their job

User's recommendation: Don’t shop here

2 comments
Guest

Then complain to their Corporate Headquarters about this. Their contact information is found on This website or online.

Guest
reply icon Replying to comment of Guest-1921599

Oh I will. Tried to call last night but their line was already closed for the day. Will call again this morning.

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