Publix Reviews

Show reviews that mention
store manager people customer service customers employees customer service stores food
Filter review
New Reviewer

Received rude poor service

Cashier was very rude in the manner she was speaking to myself as a frequent customer I was surprised that this is allowed from this company she needs further training plus manners in regards to customer service there was no need for the manner she spoke to me.
View full review
ID
#2533943 Review #2533943 is a subjective opinion of poster.
Location
Cape Coral, Florida
Preferred solution
Disciplinary action to avoid other customers being mistreated in the manner I was.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Pharmacy price 2x higher than other good Rx price — won’t honor

Publix - Pharmacy price 2x higher than other good Rx price — won’t honor
Publix pharmacy price for a generic pill (levothyroxine) is twice as high as other pharmacies on Goodrx. ($31.87 vs. $13.30) When I showed the printout to the pharmacy employee and asked if she would match the other pharmacys price, she said no. I understand that pharmacies pricing varies, but this is gouging. We have been a long term customer with a lot of prescriptions, but I am now going to transfer all my prescriptions to another pharmacy.

User's recommendation: Always check other pharmacies’ pricing.

View full review
1 comment
#2009774

They won’t miss you

ID
#2515993 Review #2515993 is a subjective opinion of poster.
Location
Boca Raton, Florida
Service
Publix Pharmacy Department
Preferred solution
Price reduction

SHOT, DIRTY CHAIRS,,,2 FT. APART

dirty furniture , I would not sit on it,,,NEVER HEARD FROM NO ONE AT ALL,PUBLIXS IS JUST LIKE EVERYONE ELSE, DO NOT GIVE A *** ,
View full review
ID
#2481718 Review #2481718 is a subjective opinion of poster.
Location
Vero Beach, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I did an online order yesterday morning for Joe larsen about 820 pickup number # 1177-**** is the dames point one 7117 Merrill road it should be made right way but by 850like jersey mikes it was scheduled to be ready by 850, and it wasn't and was not busy, but a lot of...
View full review
View full review
ID
#2479293 Review #2479293 is a subjective opinion of poster.
Location
Jacksonville, Florida
Service
Publix Deli Department
Pros
  • Negative business practices
Loss
$50
Preferred solution
fix the problem and quit being complacent

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Shopping experience.

Alvin the bag person was very helpful and has excellent customer service. Please reward him for his hard work.
View full review
2 comments
#2032853

no one ever gets rewarded

#2032852

no one ever gets rewarded

View more comments (1)
ID
#2478529 Review #2478529 is a subjective opinion of poster.
Location
Orlando, Florida
Service
Publix Customer Care
I was a loyal customer with Publix for 20 years because I thought that the stores were sanitary and cared about their customers. Until my 16 year old son bought a pub sub at the Vilano beach, florida location 1pm, 2-28-2021 from the deli. He ate the first half then put...
View full review
View full review
ID
#2456473 Review #2456473 is a subjective opinion of poster.
Location
Saint Augustine, Florida
New Reviewer

Threats

i am not talking to anyone till a manager calls me cause a manager told an empolyee things and know they showed up at my house threating me
View full review
1 comment
#1994007

mood

ID
#2455302 Review #2455302 is a subjective opinion of poster.
Cons
  • Management poor customer service
Preferred solution
im going to get an attorny for giving my information oiut and when i went to managment it was told to the girl and she came to my house with threats on myself and my children

Horrible customer service

Seafood counter no one attending, did not purchase any though was one of the reasons I stopped at the Sunrise West on Commercial Blvd location. Also computer not priced as posted in produce display. Good luck, employees in that store have attitudes, who the *** do you have running the store.
View full review
1 comment
#1994037

Publix sells computers???

ID
#2454956 Review #2454956 is a subjective opinion of poster.

Website trouble

I'm trying to make an appointment for a vaccine. I can get on the website, wait my turn, then I fill it all out and get to the I'm not a robot part. It doesn't send me a word , or numbers or anything at all that I can send back proving I'm not a robot. Its happened several times. There's no-one to call for assistance. What's wrong with this?
View full review
1 comment
#1992291

Yawnnnnnnnnnnn...No One Cares....

ID
#2454525 Review #2454525 is a subjective opinion of poster.
Location
Orlando, Florida
New Reviewer
I PLACED AN ORDER FOR A CAKE LAST WEEK TO BE PICKED UP BY MY BROTHER ON SATURDAY FOR OUR EVENT. I HAVE THE RECEIPT FOR IT AND I ORDERED A HALF SHEET CAKE, BUTTERCREAM, HALF RED VELVET AND HALF VANILLA. WELL WHEN WE GOT TO THE EVENT SATURDAY EVENING AND BEGIN EATING THE...
View full review
View full review
ID
#2450346 Review #2450346 is a subjective opinion of poster.
Location
Smyrna, Tennessee
Loss
$49
Preferred solution
Let the company propose a solution
New Reviewer
I'm a dedicated Publix shopper since my move to Florida. I have always appreciated their attention to detail and customer service! However, I am seriously considering going to the "other" guys! This COVID registration thing is a complete JOKE! Any 6th grader could have...
View full review
View full review
ID
#2442170 Review #2442170 is a subjective opinion of poster.
Location
Bradenton, Florida
Pros
  • Nice clean store
Cons
  • Covid disaster
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No Masks

On the 26th of Feb. I went o Publix on Hills. and Habana Ave in Tampa Fla. It has been my favorite store for 10 yrs or better. A man walked in without a mask and not one word was said, I asked the clerk bout it and he said it wasn't law, so he couldn't say anything about it. Like i said it has been my favorite store for years, but if Publix dosen't care about their customers, I have shopped my last at Publix.

User's recommendation: Quit shopping at Publix if you don't want the Corona.

View full review
1 comment
#2032854

all they care about is money in their pockets. if anyone thinks this company cares about anything else they are dead wrong

ID
#2437049 Review #2437049 is a subjective opinion of poster.
Preferred solution
No mask, no service

Covid site

There is no issue with Publix. I love Publix. I was trying to get a question answered about the Covid reservation site. Its resolved now.
View full review
ID
#2428842 Review #2428842 is a subjective opinion of poster.
Location
Clearwater, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Part time workers being replaced by self service machines

I shop loyally at Northwood Crossings Publix in Northport AL. Now that self service checkouts are in use in the store, most of the part time workers schedules have been cut drastically to about once a week. Prior to this the customers could get to know the part timers who were mostly students. I was proud that Publix was a training ground for the area students as well as some challenged ones. The employees always go out of their way for customers. I hate to see so many jobs/hours lost to the self service lines! Thank you for considering my complaint and rehire more employees. Thanks!!!

User's recommendation: Complain to corporate about loss of part time jobs.

View full review
1 comment
#2032855

they tried to say that self checkout would not cut hours, but that is not the way it is turning out. hours are being cut, cut, cut. They don't care; they make money in spite of themselves

ID
#2428053 Review #2428053 is a subjective opinion of poster.
Preferred solution
Remove self service checkouts

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Denial of Covid vaccine

I originally made an appointment for the vaccine at store #1537. Then the store called to confirm and I told them I couldn't make the drive because my wife had been sick the night before therefore the appointment was cancelled. I made another appointment at the del Prado Crossings Publix Pharmacy in Cape coral. When I showed up I was told that I could not get the vaccine because the other pharmacy had already submitted the bill to MediCare for the shot they did not give me. I was told that it would take 8 weeks for the Pharmacy to reverse the billing so I cannot schedule another appointment until then. This seems like MediCare fraud to me; billing for a shot that wasn't given. I made three calls to Customer Services where I was supposed to be transferred to a supervisor. After waiting over 15 to 20 minutes on the first two calls before being dropped, on the third try I was transferred to a supervisor who said he would submit my concern to someone and I would receive a callback in 48 hours but that he could not do anything to help me. So, I don't even know if the charge is being reversed and whether I can try again in two months, during which I face further exposure to the virus because of their charge to MediCare for service not provided and there is no way to get the shot without Medicare.
View full review
ID
#2422977 Review #2422977 is a subjective opinion of poster.
Location
Cape Coral, Florida
Preferred solution
Deliver product or service ordered