Publix
Reviews and Complaints
Continued price increases
Publix to me is a monopoly ! As a life long Floridian they have always been our go to grocery store.
In the beginning you felt like family and thought they were looking out for you...however every since Covid their prices continue to rise even as just this week,,,second week of February 2024 I noticed sliced cheeses used to be in the $4.93 range which was ridiculously priced to now at $5.15 for the same package of cheese. For months the rates of inflation have reduced by four to five points...yet Public keeps increasing prices ! I truly believe with their monopoly on the market they are gouging their customers. Incorporate greed is discusting.
They are more concerned of profits than being honest with true up costing their products.
What they don't probably do notice is customers are not stupid and we see what they are doing at every visitt to their stores and i have no respect for their business model . Pathetic company that once had our respect !!
User's recommendation: Find and alternate grocery store that does not gouge its customersn
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Verified ReviewerCustomer service
This publix is the worst since piper and miranda store manager left it is a *** went to get an order made it online at the deli and the order wasnt ready asked to a one pf the girls working there and she no even talk to me went to cust service and they call the manager at the deli the assistant manager sierra davidson show out and told me someone is working in ur order already after 10 more minutes ask her again n she said let me take care this custumer and get back to u finally she started making my order n just what just give me 1 pack of chesse the order was 4 different chesse i told her missing 3 packs of chesse and she said oh well i sorry but i have an other customer talk to manager in charge store manager mathew very rude he said someone will be with u as soon as possible after 30 minutes waiting for the order made online that has to be ready about 30 minutes before i show out at publix if u want to be disappointed come to shop here it used to be a pleasure shop here no it is a *** to shop here at publix in key plaza
User's recommendation: AVOID this store at key west
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Verified Reviewer | Arlington, VirginiaTo talk about some teeth I found in some bratwurst
I talked to management at Publix amd the packaging company and the issue was resolved. Both were very friendly and helpful.
I'm glad this was handled with no problems. Thanks Publix and there distribution company.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami, FloridaPoisoned food!
No! No one has the right to put garbage in my food for any reason.
Let alone cause I asked for one more tomato! They need to pay me and write me an apology and make it illegal for humans to do things like this to others
Asian lady named Ming put hard old bread crumbs in my wrap for know reason. Had to throw it out.
When I came back the next day a white manager was upset cause I asked for 3 pieces of tomato! Ming the day before I also asked for a 3rd piece of tomato. Is this the reason for putting garbage in my food! This is illegal for people to tamper with someones food.
This is many times this Ming lady made my wrap. She never had a problem with me before.
There are many other things she did wrong! This needs legal attention!
User's recommendation: Do not go to this store!
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Verified ReviewerDon't have code
Doctor Delgadillo sent me two medicines on the same day. I don't understand how they can only give me sertraline and not clonazepam.
I started receiving the medicine with you. The first day the lady entered my information and she told me 3 days and then she told me that I have an address from 3 years ago.
Please fix that, I can't get the medicines. I am registered twice.
Preferred solution: Arreglar el problema
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Verified Reviewer | Doylestown, PennsylvaniaPublx not what they say there r
Call about getting unloaded in nc they call whse and im still sittin door not unloaded since o7:45 its 2:49 pm receiving still didnt do anything abour to loosr another reload lumbers here dont care about d driver's
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Verified Reviewer | Arlington, VirginiaI found teeth I'm my sausages
I was eating bratwurst and found teeth in them.I took pictures of thee teeth and I still have the pictures locked in my drive
Me Michael Mattiello
I would like to make a serious complaint concerning your employee, based in one of your Florida stores. He has been harassing me for almost a year now and although I have asked that he cease and desist, he continues online, making fake accounts on Youtube, Instagram and Discord, doxxing my personal information, simply because I want nothing to do with him.
This individual is dangerous and threatening and I would ask that his employee addresses his behavior as he has made it public knowledge that he represents your organisation.
Kind regards
User's recommendation: Beware of this man
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Verified Buyer | Miami Beach, FloridaComplain
Hi team. I am a regular customer at this supermarket.
I usually buy here, at least 4 times a week for 7 years. BUT TODAY WAS THE WORST OF THE DAYS, just for asking the worker MARIA XIMENA for someone else to help as a cashier. I felt really humiliated by her. And she told me, that this wasn't her problem, that she only is a worker.
If any superior of this supermarket wants to confirm the fact, please contact me in , I will go personally to explain everything. Clients deserve respect.
It is simple. RESPECT
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Verified ReviewerConcern regarding bakery
The policy regarding making hurricane cakes should be reversed. It shoulid not be considered making light of a national disaster.
Most hurricanes in Florida are not national disasters.
It is part of our Florida culture to have hurricane parties and having a hurricane cake from Publix is part of our Florida culture.
The cakes help us Floridians dealing with a stressful situation. Please bring them back!
Preferred solution: Hurricane cakes returned to the bakery as part of our Florida culture.
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Verified ReviewerComplaint re: Robin Shepherd Deli Manager is sleeping with my husband.
Deli Manager Robin Sepherd Fuller has been having an affair with my husband for three years. We just got married in December and I asked this woman to stay out of our relationship, she told me there was nothing going on.
Then March rolls around I find out they never stopped sleeping with each other in his truck, her car, in your parking lot at Conyers crossing they were able to carry on their affair. I contacted the store Manager and put asked him to have a conversation with her to stay away from my husband. She got transferred and I thought the affair was over and then I get videos and pictures of them at movies, red lobster and she kicked it up a notch since she got transferred. I just wanted to know if Publix condones affairs on your property and during company time.
I reached out to your corporate office and was told I would receive a call back. This lady has ruined my life and she refuses to stay away from my husband even thought she got married 8 days after me and my husband. I am going on every social media platform and tell people how they were allowed to carry on an affair at Publix where Publix was supposed to be based on family and core values. You have people in positions that are immoral, unethical, and Robin Shepherd Fuller is that person.
Had we not spoke and I not gone to her job when I found out and called her store manager to beg him to talk some sense into her, She told anybody that would listen shes not going anywhere and shes not going to stop intervening. I beg of you to please speak to this woman. My health is declining dealing with their infidelity. There is already a post that is getting attention and next I will go to Tik Tok.
Im trying to get this lady to stay away from my husband. Thank you in advance for your time and attention as it relates to this matter it is greatly appreciated.
Cynthia Bassett-Robinson
678-497-****
- Great place to ahop
- Great place to carry on an affair
Preferred solution: My husband!
, manager refused to give proof item was returned. .
In case of mix up or faulty record keeping the store could claim carpet cleaner was never returned. A contract was in effect the moment rental unit was paid for.
If the amount was for a $12,000 loan and the loan was paid off in when it was due (would you leave without a receipt stating the loan was paid in full.
Thank you, John W. Wilson.
User's recommendation: OPay attention both customers and those dealing with the public.
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Verified Reviewer | Orange City, FloridaComplaint finding more and more products missing from shelves. Covid is for the most part over.
Publix plays price gouging to offer bongos. 8.49 for any 12 pack of soda.
Outrageous. Many products missing. 6 today. Have to shop at another store to purchase the ingredients needed to cook what I planned.
Already purchase meat from another supplier. Tired of Publix prices for tough meat. The people of Publix are very pleasant but I go there for food items. If its not there I have to go elsewhere.
We already but most sundries from Walmart.The items on the shelves in the pharmacy are really marked up. Overall many store wide products are close to 2.00 more than other stores.Why do I keep going there.
Deli workers lazy
Delie workers at publix mercado drive venice.are the absolute laziest people unwilling to do their jobs always have unfriendly faces been shopping their 3 yrs since it opened i am done.
The worst employment interview ever.
I recently had an in store interview with Luisa at the Dadeland Publix. When Luisa got to the customer service desk she was so unprofessional looking at me with so much discrimination.
She obviously did not what to conduct the interview, she treated me with her body language like I had The Ebola virus/ COVID. The interview only lasted about 9 minutes max. I thought it was the first time doing interviews. She did not take the time to make the interview the most important thing.
She was very quick and dismissive. Furthermore, she opened with I still need to interview more people. Making me feel unimportant. She mentions that customer / people are the most important for this company, but in this 9 mins she was making me feel miserable.
She stated that she would call. The kiss of death.
- Need better hiring managers
Preferred solution: Not a thing. Just Be Better with not just customer but potential employees.
User's recommendation: My recommendation to future hiring manager is we are in 2023 were every were everyone is talking about diversity and inclusion. Look at the person that you’re interviewing like if they were you biological baby would you treat them mean and indifferent or try to make them feel respected and valued. Do this even though you might not hire them . Be kind so others will be kind to you kin. Not dismissive .
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Your first sentence shows how stupid you are . Publix, as does no one, have a monopoly in Kissimmee. You could pick a different grocer each month of the year.