Yesterday (July 23rd), I ran into a Publix Market in Delray Beach Florida to purchase 8 items. Incidently this is a Publix store I commonly refer to as "Getto Publix" because it's always dirty, sells expired food and the staff are nasty WHEN or IF they answer or speak to you.
So after I completed my purchase I came home and since my family is a Nielsen family (i.e. similar to the Nielsen TV ratings only we have a hand held scanner that records every shopping purchase and then we answer questions on line in surveys) I began to review my receipt to record my purchase. At the bottom of my receipt I see a charge for .99 that says just "grocery" next to it. It was a 9th charge and as I said I went for 8 items and as far as I knew ONLY purchased 8 items.
I began matching my items and found I did indeed NOT purchase a 9th item. I called the store who told me I needed to bring everything back to get a refund. Now I had amongst my purchases, Milk. LIVE CLAMS, and Ice Cream!
So, I went back to the store (6.7 miles away) to get this resolved. Well, come to find out the cashier charged me for MY OWN recycle bag that was (get this) PRINTED WITH THE NAME WALGREENS ON IT! So not only did she NOT take a tag off, scan the item or even see it, she just arbitrarily chose to charge me for it. And what really topped it off is after I started thinking about it, since I never put it on the belt for her to scan, never handed it to her, and there was no tag...
she OBVIOUSLY thought I was trying to steal it. FIRST of all it a was a bright green and they don't offer ANYTHING that looks like that and 2nd she could have ASKED. But you know, asking would be TOO much like customer service. Unfortunately, I would like to say this little .99 problem is the only problem I have ever had with Publix but it isn't.
Every time I go I have to check the prices, check my receipt and check my change. Also on the trip I purchased a 1/4 lb of white american cheese that was $4.29 a pound. I got home with 1/4 pound of cheese that was marked "Low Sodium Muenster cheese" that was $5.99 a pound!
It WAS my white American but I got charged $5.99 a pound. To top it off at the bottom of the receipt it said "We saved you $1.06 today" IT SHOULD HAVE SAID "WE STOLE $1.48 FROM YOU TODAY!
PUBLIX SUPERMARKETS ARE THIEFS AND I DON'T THINK THESE ARE ERRORS!