I have used my Samsung phone to pay for groceries at Publix for several months now. Today after my phone payment was approved, the cashier went and got the manager. The manager demanded to see my license and credit card, then suddenly she took them into the office.
She returned and stated that I would have to bring my cart to the front desk and they would have to individually refund each item in the cart. I asked why. The payment had gone through. She gave me no answer, stating that they could not accept the payment from my phone. I asked for my license and card back and left.
I called the credit card company and the payment was approved and pending, so I had it cancelled. I called the Publix headquarters and they knew of no reason that any Publix location should refuse to accept a payment from a phone. The whole experience was embarrassing and frustrating. I will not rest until I get some answers for the outrageous conduct by the manager at Publix.
Product or Service Mentioned: Publix Manager.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Publix Cons: Management poor customer service, Customer service, Management personnel.