Publix Reviews

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Rain check

Why does Publix stop giving rain check?
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1 comment
#1921359

I do not know why.

ID
#2154590 Review #2154590 is a subjective opinion of poster.
Location
Baltimore, Maryland
Preferred solution
Answer question. Staff was unable to

Rude and unfriendly

Rude Cashier Sheryl at 8725 Roswell rd Sandy Springs GA, 30350 She start scanning and throwing the items which I bring to check out
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1 comment
#1920921

So Exactly How was the cashier rude?

ID
#2154562 Review #2154562 is a subjective opinion of poster.
Location
Atlanta, Georgia

No one can help me with a simple ingredient question

I called the local Publix customer service and wanted to know where they source their monoglycerides from. Apparently the bakery people knew nothing about it and they have no clue where I can find the answer to my question. I called the main line and they also don't have any such option.
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1 comment
#1920922

How in the world would Anyone know that answer?

ID
#2153913 Review #2153913 is a subjective opinion of poster.
Location
Gainesville, Florida

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New Reviewer

Employees making up lies so as not to send western union at several locations

September 3, 2020 I attempted to wire money to my personal checking account through Western Union. Publix's employees at several locations did not want to wire the money. I have to say because of the color of my skin. Most notably a Coral Springs Florida where employees consistently lied. First pretending to complete the transaction and asking for name, etc. When the employees realized the amount, $1,000. It was then they revealed themselves. The person who was helping me turned to another person and pretended not to know what to do. After several minutes pushing buttons the Publix employee said you need a city code. I say this, if Western Union was to be contacted, Western Union would tell you there is no such thing as a city code. I was blatantly lied to by publix representative and wasted a considerable amount of time because of these people going from store to store. When I asked to talk to someone in charge, I was referred to a store manager who was not any different. From the several hateful interactions experienced at Publix the entire day, it was then i lost my cool and told them some choice words. I was under the impression Publix was a reputable business. Clearly I was wrong. All the Publix locations I visited yesterday, roughly five, all its employees was hateful, came across as liars and definitely did not represent a business advertised as an industry leader. They represented Publix like any grocery store found in the inner city of Miami Gardens or any other area considered the ghetto.

User's recommendation: Take your business elsewhere.

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ID
#2151889 Review #2151889 is a subjective opinion of poster.
Pros
  • Negative business practices
Cons
  • Negative business practices
Preferred solution
Let the company propose a solution

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New Reviewer

Fish department

Publix is my grocery of choice....your produce is fresh and your staff delightful....HOWEVER, the fish I purchase from Publix is AWFUL...NO TASTE... I always ask for the freshest fish in the case, recently had sockeye and tuna...I am a good cook, but nothing helps when the product you are using has no flavor to begin with! I am from New England...may now I know why Southerners around here arent high on fish! I appreciate that eating fish at the source is usually the best, however the grocery chains in New England have figured out how to have fish worth buying! Hope you can address this issue as we really enjoy fish at home again. Sincerely, Barbara Click 509 TALL SHIP DR UNIT 212 SALEM, SC 29676
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ID
#2150054 Review #2150054 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Friskier cat treats20oz

Been a loyal customer-so disappointed -no bygo treats-not the first time with other products( no rain checks)but seem to be back on the shelf weeks after-thanks,Barb Gibson

User's recommendation: Starting to wonder about that.

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ID
#2148115 Review #2148115 is a subjective opinion of poster.
Location
Middleburg, Florida
Cons
  • Disappointed in lack of product

Comment

What happened is I tried to e mail, text, or comment to publix, it took me so long my phone had to be plugged in to recharge. Regardless of your comment, complaint, or even praise don't waste your time trying

User's recommendation: If you have any comments, either positive or negative don't waste your time on line.

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ID
#2147626 Review #2147626 is a subjective opinion of poster.
Location
Port Saint Lucie, Florida

Employee Bad Attitude

You have an employee who works for the Helena, Alabama location Crows Corner (her first name is Adrienne) I have shopped in this location for over 7 years Every time I am in the store she is rude and will not answer a question if I approach her or see her... But she will acknowledge everyone else who is around.. She also one timed shoved a buggy at me when I was coming in.... This lady need an attitude change and told everyone should be treated with respect I have also had neighbors tell me she is not a good example of your company and even employees have said she needs to be talked with about her attitude and the obvious racism she shows SOME customers

User's recommendation: If you are treated unfairly at this store -- report it.

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1 comment
#1919900

Why would you still shop there?

ID
#2146745 Review #2146745 is a subjective opinion of poster.
Location
Pelham, Alabama

Good service

I just want to mention and give an outstanding review to christine Rankin, when I complained about the meat department she took action immediately. I am for ever grateful for her leadership and kindness towards me personally. Please give her a raise Like

User's recommendation: %100.

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ID
#2146478 Review #2146478 is a subjective opinion of poster.
Location
Roswell, Georgia
Service
Publix Customer Care

Complaint

I was extremely upset when you did a "limited edition" on your Buckeyes and Fudge ice cream It was the best ice cream ever and now it is gone. Is there any possibility you will make it again as part of your regular selections?
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ID
#2143397 Review #2143397 is a subjective opinion of poster.
Location
Orlando, Florida
New Reviewer

Terrible Service

I go to the deli here all the time and today the worker was extremely rude and let a man cut in front of me. The manager also failed to deal with the situation when alerted. I will never shop here again.

User's recommendation: Avoid at all cost.

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1 comment
#1919904

Cry me a River ....

ID
#2143143 Review #2143143 is a subjective opinion of poster.
Location
Charleston, South Carolina
Service
Publix Deli Department
Cons
  • Customer service
  • Management
  • Deli department
Preferred solution
Fire the worker who let another customer cut in front of me. She had a terrible attitude and ruined my day.
New Reviewer
I AM LIVID! I ordered platters for my baby shower today a couple days ago. I arrived at the store to pick them up and found out that half my order was not ready and that they called me (which I never received a call) to ask when I was coming even though I had a pick up...
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1 comment
#1922087

Why would you pay for garbage? No one forced you to pay. No refund after the fact Karen.

ID
#2142463 Review #2142463 is a subjective opinion of poster.
Location
Greenacres, Florida
Loss
$220
Preferred solution
Full refund
Went to publix as I do a lot. I get my groceries and the cashier rings everything up tells me my Total. I had over some coupons I had and he gets to my last few and it will not scan. Then he tells me he cant take it. I explain yes he takes that coupon, he rolls his...
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1 comment
#1918243

I do not see anything in your complaint regarding a manager.

ID
#2142340 Review #2142340 is a subjective opinion of poster.
Location
Smyrna, Georgia

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New Reviewer
I am an Instacart shopper. Today I was at store 0815 in Leesburg, FL. The cashier rang up something on my customers order that must have been left from a prior order. When I was taking the groceries to the car I realized that was there I went in for a refund be put on...
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ID
#2138838 Review #2138838 is a subjective opinion of poster.
Location
Leesburg, Florida
Service
Publix Customer Care

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New Reviewer

Selling expired baby food

Publix - Selling expired baby food
Today in the morning I went to buy milk for my children from Publix 3532 Murfreesboro Pike, Antioch, TN 37013 . After I back to the house, I discovered that it had expired about 5 days ago. This means that it has become toxic to the children.I called the branch manager and asked him to send someone to the house in order to change the milk. But he does not care. Now ask to investigate this branch. Otherwise, I will go to court and ask for a large compensation of money. This neglect kills children MY name Micheal Mikheal 615482****
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ID
#2137973 Review #2137973 is a subjective opinion of poster.
Location
Nashville-Davidson, Tennessee
Product
Publix Milk
Pros
  • Product is good
Preferred solution
Return the product Money compensation