Publix Reviews

Show reviews that mention
store manager people customer service customers employees customer service stores food
Filter review
New Reviewer

Bad customer service

Manager made my doughter cry when he told her she must leave the store with her service dog he should learn more about does rules .
View full review
1 comment
#1936296

What are does rules?

ID
#2216277 Review #2216277 is a subjective opinion of poster.
Service
Publix Manager
Pros
  • Close to my house
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Safety

I was at the Saint Lucie west store and saw women standing at the sandwich station without masks. I politely asked them to put on their masks and they said that they forgot them. I spoke to a manager and she brought them masks which they failed to put on. It is my understanding that they are not allowed in the store without masks and should not have been served. I want to feel safe when Im in the store. Something needs to be done.
View full review
1 comment
#1933596

Specifically What do you want Publix to do about that?

ID
#2210686 Review #2210686 is a subjective opinion of poster.
Preferred solution
Have someone at the front entrances to check for masks
New Reviewer

Empty shelves

I am lucky to only get 20% of the items I go there for.
View full review
ID
#2206077 Review #2206077 is a subjective opinion of poster.
Pros
  • Clean
Cons
  • Bare shelves
Preferred solution
Deliver product or service ordered

Election bias

Publix owner family displaying large Biden billboard in Brandon
View full review
2 comments
#1931718

Do you want the issue addressed, or to alert someone? Or do you just want to make a fuss?

Is the complaint the point? Or is complaining the point?

#1931367

It is their store. Shop elsewhere if you are offended snowflake!

View more comments (1)
ID
#2202191 Review #2202191 is a subjective opinion of poster.
Cons
  • Promoting political candidates
Preferred solution
Do not promote political candidates

False arrest and illegal interrogation

on today September 20, 2020 I was blown away at the false imprisonment attempt while I was talking to the manager at 8725 Roswell rd sandy springs, Georgia 30350 cindy and store manager this person who has a police uniform find out he is a braswell security guard who knows nothing about probable cause or reasonable suspicion it is obvious this coward threatened me about what he was going to do to me take out his handcuffs and yells at me while me and the store manager is conversing about his conduct and a previous incident and he started telling me that I better leave the store and it was obvious that he wanted me to have a criminal trespassing warrant the manager told this dummy to stop the threats he continued and the sandy springs police come out and they said it was because he was working security he criminal trespassing you from the store this person would not give his badge number now it was obvious he was not a police officer with post he found no crime for trespassing it was not the manager that criminal trespassing said it was this coward the incident brings to mind what a lawyer said you sir in a white area and this dummy wanted to go outside the scope of his authority because he heard sandy springs police department probably come out and said we don't like him we don't want him in our stores remember you have a receipt you participating in commerce so if I have a receipt now I can't question an action this act was a glorified attempt for a fourth amendment to be violated and make sandy springs police look innocent I forgot I contested against the police brutality as well

User's recommendation: if you ask a question now that is teachable moment for arres.

View full review
2 comments
#1994011

I had a stroke reading this

#1927163

Wall of text I cannot make sense of.

View more comments (1)
ID
#2179763 Review #2179763 is a subjective opinion of poster.
New Reviewer

Harrassment and targeting black people

while I was at 8725 Roswell rd sandy springs, Georgia 30350 a person walking around with a police badge that was not affiliated with local police I know anyways I noticed this person of whom I had to literally put him on Facebook threatened me while I was talking to the manager about his conduct takes out his handcuffs and yell at me about my buying grocery store experience is over when you observed the camera footage you would hear him while I was talking to the manager make threats to me and then tell me forcibly that I better leave along with taking out cuffs for what and then asserting that I was criminally trespass for that

User's recommendation: is this police America for black people.

View full review
1 comment
#1926977

Wall of text that I cannot make sense of.

ID
#2179436 Review #2179436 is a subjective opinion of poster.
Pros
  • Friendly
Cons
  • Being treated like some drug seeking addict

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Service and always out of everything even before pandemic

Let's put it this way it's not a pleasure to shop there how they say it's always a pleasure to shop at Publix is not at all what it used to be. I never thought I'd say it but Winn- Dixie is way better that's the place to shop. Associates are nicer they always fully stocked. I can't tell you the amount of times that we've gone to Publix and had to ask if they didn't have something to go back in the stockroom and check and sure enough the usual have it in the back. Winn-Dixie you never have to ask that because they always have it they always have stock on the shelves Place very neatly. They work hard to keep such standards high. I think Publix used to be though of as a higher end store. Well they aren't any more. Publix got too big for their britches. And if you call corporate to complain, the never get back to you. It's almost as if they could care a less because money just pours in like everything else you know they have customers all the time that's why many companies stores in such a terrible customer service cuz I could care less years ago all stores corporations or whatever used to Pride themselves on having good customer service well not anymore probably people here are spoiled they don't know what it's like to go without well we might be facing serious crisis soon I hope not but seems like we never learn from our mistakes. We have the government run by corporations they make the laws basically we were oligarchy no president in the world is going to change anything but system has to change. The other day we went to Publix they didn't have any chicken and a bunch of other things like coffee creamer and 1% milk. Also they were out of cleaning supplies like Mr. Clean etc. The old manager left a couple years back and then started the decline. Her name was Joann. I will confess though who's the deli at that Publix is fabulous all the people who are working at that particular Department incredible. I know what you want already if you know you than know you by name and they are all wonderful nice courteous professional I love them they're the deli
View full review
1 comment
#1931393

Then shop there! Are you stupid?

ID
#2178289 Review #2178289 is a subjective opinion of poster.
Service
Publix Customer Care
Pros
  • Great deli department
  • Central location
  • Clean
Cons
  • Masks for healthy people
  • Low or no stock
  • Extremely high prices
Preferred solution
Improve customer service and get better suppliers

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Publix is taking advantage of the Pandemic

Publix is jacking up their prices on home deliveries. During this time of Pandemic and people losing their jobs, why would they up the prices on people who can't get in to the store to shop? Plus they make everything look larger online. That's like robbery!

User's recommendation: Shop at Walmarts.

View full review
2 comments
#1931395

Shop elsewhere! Go where the pricing that is so wonderful exists in your mind!

Where is that place? We all want to know!

#1931394

Shop elsewhere! Go where the pricing that is so wonderful exists in your mind!

Where is that place? We all want to know!

View more comments (1)
ID
#2166438 Review #2166438 is a subjective opinion of poster.
Pros
  • Large and has so much to offer
Cons
  • Prices are jacked up for delivery
Loss
$6
Preferred solution
Price reduction

Unprofessional employee

It has come to my attention that you have an employee that uses recreational drugs outside of work. She is a pharmacy tech at your Publix location in Smyrna on Atlanta Road.
View full review
1 comment
#1923965

Are you a current employee or a customer? Specifically What do you want Publix to do about this?

ID
#2159946 Review #2159946 is a subjective opinion of poster.
Location
Marietta, Georgia
New Reviewer
Tuesday , September 8th, 2020 3:30p.m. - I brought one of your store brand drink and the top on the product looked like someone had tampered with it . Now Publix has an outstanding reputation with the general public at large and since this firm been in business for...
View full review
View full review
ID
#2158790 Review #2158790 is a subjective opinion of poster.
Pros
  • Hugh variety of products
Cons
  • Staff have have hostile hidden agenda
Loss
$5
Preferred solution
Press Charges for conspiracy
New Reviewer

Complaint

The French bread at St James is consecutively smaller than the prima vista and saint Lucie west location. By at least 5 inches. Curious why such a big difference. Its a shame I have to travel further to get a decent loaf of bread. Other wise I have to buy 2 loaves when I shouldnt have to

User's recommendation: If you want a nice size loaf of bread go to a different store.

View full review
ID
#2158778 Review #2158778 is a subjective opinion of poster.
Location
Port Saint Lucie, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor service

I was in the checkout line and the cashier asked me if I had a mask. I didnt because of a medical exemption. She didnt seem to understand and called for a manager who she spoke to in Spanish right in front of me and got her answer. I complained to the manager that speaking in another language in front of a customer was extremely rude and of the cashier did not understand English she didnt belong around customers.

User's recommendation: Speak at another time or use English.

View full review
1 comment
#1922085

Actually you don’t deserve an apology. You being the Karen you are was mad you did not know what was being said. I hope they refused service.

ID
#2158086 Review #2158086 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer

Letting shoppers in without mask

Publix - Letting shoppers in without mask
Was just at your Northport location and a friend of one of the managers was shopping without a mask. Like not even a mask pulled down or hanging off her ears. Just didnt wear one at all. Just shopped by holding her hand up in front of her face. Then once everyone helped her and checked her out without a mask...she proceeds to stand in the store and laugh and have a full conversation with one of the managers (who Im assuming shes friends with) WITHOUT A MASK. Do you think this is keeping your customers safe?

User's recommendation: Don’t shop here.

View full review
2 comments
#1921599

Then complain to their Corporate Headquarters about this. Their contact information is found on This website or online.

#1921655
@PissedConsumer1921599

Oh I will. Tried to call last night but their line was already closed for the day. Will call again this morning.

View more comments (1)
ID
#2157240 Review #2157240 is a subjective opinion of poster.
Location
Northport, Alabama
Service
Publix Manager
Preferred solution
Managers do their job

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Mask Mandate

I was approached and told I had to put my mask on. I explained that it was against my religious beliefs and the manager said he did not care I must put a mask on or leave. What happened to me is not okay. US Constitution 1st Amendment Freedom of Religion Civil Rights Act of 1964 Discrimination against color, race, gender, RELIGION 2 Corinthians 3:18 "But we all, with unmasked face, beholding as in a mirror the glory of the Lord, are being transformed into the same image from glory to glory, just as from the Lord, the Spirit." Governor Executive Orders are not law, just recommendations

User's recommendation: Don’t wear a mask.

View full review
4 comments
#1922086

Find somewhere else to shop

#1935089
@PissedConsumer1922086

What religion or events you from wearing a mask?

#1921469

I am now going to keep track of this mask verses no mask reviews. Right now it is score 1 for no mask.

Basically what I mean is 50 percent of these reviews are about people not wearing masks, or not wearing them properly.

While other posters make posts about how they are discriminated against for wearing masks. Score one for no mask letter.

#1921357

Do not quote the Bible. What would God want you to do? Just do what is right for Everyone, Not just You.

View more comments (3)
ID
#2156312 Review #2156312 is a subjective opinion of poster.
Product
Publix Facility
Pros
  • Product options
Cons
  • Refuses to abandon mask rules
Preferred solution
Let the company propose a solution
New Reviewer

Read below

Publix - Read below
Publix - Read below
Publix - Read below
Congratulations on your new procedure for orders at the deli In your 134th street store in Miami. You may want to review the idea of placing your order on paper and then returning to pick it up. My order was correctly taken for a pound of ham and one-half pound of turkey. When I got home and opened my deli order I had no ham, a pound of the turkey I did order and another pound of a different kind of turkey. Going forward, I suggest you return to showing the customer what your packaging. It may be slower and less efficient, but it will probably increase the accuracy of the order actually placed!
View full review
ID
#2155408 Review #2155408 is a subjective opinion of poster.
Service
Publix Pick Up Service
Preferred solution
Let the company propose a solution