Gloria J Mja
map-marker Tampa, Florida

Publix sugar free orange sherbert:

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Publix sugar free orange sherbert:
OMG, I thought I had food poisoning, severe pain, bloating, gas, diarrhea, loss of energy! What causes such symptoms...never again, may get my money back...
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Diana V Ljx
map-marker Miami, Florida

Emotional therapy dog

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I am a handicapped woman with an emotional therapy dog who always shop at the Publix located in Town & Country shopping center; these last two times manager has stopped me saying tha I cannot bring my dog in the shopping cart. When I bring my 6 lbs dog I ALWAYS put a towel on the seat. This is discriminatory as I’m a handicapped woman and cannot maneuver cart, shop and handle dog on leash. But most important my dog is an Emotional Therapy dog and I need him close to me. How does a cart that’s outside is cleaner than a dog that’s bathed every week and placed on top of a towel. Your dirty cart is more of a health hazard. This is discrimination against a handicapped person.
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7 comments
Guest

I believe it is a health code requirement now. It is posted in grocery stores now. There a sugns in both PUBLIX and Walmart.

ramjet

https://www.ada.gov/regs2010/service_animal_qa.html I've looked it up several time and suggest you do the same. On the ADA web site they explicitly explain that emotional support animals are NOT service dogs and do not have the same access.

Also, even service dogs are required to be on the floor on a leash unless there is a specific requirement that they be very close so they can actually smell you breath for certain diseases, even then they are required to be in a front carrier or pouch that you carry. None of them can ride in the basket, that's just your imagination.

It really doesn't matter what you THINK the rules should be, that's irrelevant. Actually check out the actual requirements then you will know what you're talking about.

Guest
reply icon Replying to comment of ramjet

Thank you! I am so sick of people crying" discrimination" because they feel the rules don't apply to them!

Guest

It’s a supermarket not Petco. They need to reduce the risk of disease. It’s not a personal attack.

Guest

Handicapped people have service dogs ... which do not ride in shopping carts. Go take your emotional dog and go shop at some disgusting store that allows animals and their pets to frolick about.

Guest

You are only allowed to bring a service dog to grocery stores..emotional support animal is not a service dog

Guest

No it's the law

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C.J. M
map-marker Fort Lauderdale, Florida

Tv commercial

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Could you quit creating tv commercials that has the doorbell ring twice in it. It makes my dogs bark for like 5 min and it's annoying. It's effecting my reading and causing me unwanted stress. Sometimes that same damn commercial is on twice in one night. It makes me not want to shop at Publix anymore Be nice to your consumers..
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Reason of review:
Bad quality
1 comment
Guest

this is just stupid.

Jackie F Cqm
map-marker Saint Petersburg, Florida

Disappointed

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I was so excited over the re-opening Publix on 49 street in Disston Plaza. Unfortunately it was short lived. Items are out of stock quickly and most of all, I bought two rotisserie chickens (at different times) And they were not fully cooked! When I told the manager she didn’t seem to concerned. Today I will have to make the trip to another Publix that does a better job with their chickens.
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Ryan E Ocn
map-marker Cape Coral, Florida

Shipt Shopper

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I’m at the Publix coral shores Publix on Pine Island Road the one closest to Pine Island there is a gentleman working here by the name of KEMAR he works in the meat department is very helpful very professional I needed help with some meat a couple of the other people were so helpful he went above and beyond what I expected he is a great example of professionalism do you need more like him. Pork loin‘s were on sale buy one get one free my customer requested 2 pound packs which is what was advertised most of the packs were 1.2 or 1.3 he help straighten out that by making 22 pound packs we have a happy customer and you have a happy customer because of a responsible employee Kemar

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1 comment
Guest

This is a complaint website. It is not for free advertising, apple polishing, or promotional purposes. We only care if you bought rotten meat or the guy was a problem of some sort.

carole T Ejb

Temperature of freezers

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I do not know why Publix cannot keep the frozen foods and ice cream at the proper temperature. 0Ice cream should be kept at 0 degrees or lower -18 degreen centigrade.

Ice cream at Southern Blvd Publix is always soft to the touch and you can squeeze the containers and they are not solid. Ice cream will melt and refreeze changing the flavor and texture with ice crystals forming on refrozen ice cream.

Keep the freezers at the proper temperature to keep ice cream FROZEN not to mention it will melt a lot faster faster when you are checking out. If I want soft ice cream I will go to Carvel.

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Pros:
  • Evryone helpful
Cons:
  • Dogs in the store
Reason of review:
Reliable warranty
1 comment
Guest

Publix needs to inform employees that only service dogs are allowed inside the store. This is a growing problem.

David S Orq

Horrible

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Your deli operations is broken! The wait times are horrendous and the employees only care about the sandwich portion of the deli.
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Anonymous
map-marker Bradenton, Florida

Sometimes Good Sometimes bad

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Staff at time seems very miserable. But other time they are very helpful and respectable I'm assuming it's who's working that particular day the security guards are always very friendly and respectful. A Great Store in the long run
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Reason of review:
Poor customer service
Arlene Ndo
map-marker Miami, Florida

Wrong pricing and returns

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Today I did my shopping at my

Publix reviewed my receipt after and found mistakes Cuban rolls were listed at 2.49 I bought one but on the receipt it said hoagie rolls 3.07 I never buy hoagie rolls I’m vegan refríes red beans 1.45

Bought 2 charged 1.95 each - sometime back at bought water it was over charged took the receipt and the flyer to the store the employee made me feel like I was pulling a fast one - two weeks ago the five chocolate was buy one get one free unfortunately I took one but the other was it get one free I thought about taking the flyer and receipt back but after the water experience I would not - I only asking that you sell the items at how they are marked no surprises or do

We have to

Stand and look at each item when scanned? Unfortunately I have R-A and the cashier is scanning and i dm still

Loading stuff on the counter. O

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Reason of review:
Pricing issue
Anonymous

Publix Stores in Winter Haven Florida

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Well, the truth of the matter Publix has been around along time 87 years to be exact. As a whole Publix was known to be the number 1 grocery store known for their customer service, quality and cleanliness and most customers were excited about grocery shopping here and most still are except.....

If Publix bosses would go undercover themselves or take a survey to better their store customer service, quality and cleanliness lets just say here in Winter Haven Florida they could experience why their customers (who keep them in business) would say "that has gone down hill" I would bet money on it most would agree. That has been my experience. Nonchalant Publix responses is "We're sorry". Most customers probably do not believe Publix anymore or they would say I don't know about that.

The saying "action speaks louder than words" Publix needs to take some action. In my overall opinion shopping at publix for years I have experience this and heard other customers complaining about having to wait for chicken up to 45 - 60 mins, 30 mins to 45 mins to get a sub sand which made and the deli meats 30 mins to 45 mins just some of the ongoing down hill experiences.

This department is part of your grocery shopping but, however, most Publix customers dread it if the truth would to be know as the saying goes or keeping it real. The Publix bakery department has the same issues.

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Pros:
  • Affordability
  • Bogo offers
  • Layout of store
Cons:
  • Long waits for deli
  • Long waits for bakery
  • Long waits for fried chicken
Reason of review:
Bad quality
Avriana Ldb

Fruit containers are dangerous

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Publix - Fruit containers are dangerous

The Publix fruit containers are very dangerous. They are so hard to open and yesterday it peel off a layer of my thumb.

I am a diabetic and now worried sick that I may get an infection! Not to mention how very painful it is! I cannot even wash my hands without the stinging and pain of the injury. I am very disappointed in the lack of regard for safety in this design.

The container material is way too thin and does not have sufficient width in the section you pull to open. I would like corporate to take a look at their design and be more careful.

Isabel7830@***.com. I will be emailing the corporate office next.

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Cons:
  • Injury from their product container
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

5 comments
Guest

I agree! I have arthritis in both hands and find it nearly impossible to open these containers. Publix administrators need to open a few of these then make the obvious changas.

Guest

No response yet. Cut got infected and took weeks to resolve. Looks like I will probably have a permanent scar on my thumb.

Guest

Seriously? Dumbest complaint ever.

Guest
reply icon Replying to comment of Guest-1404246

No wonder you posted as anonymous. It was obviously not your finger that was cut.

Guest
reply icon Replying to comment of Guest-1404249

Typical publix response Isabella, what planet are you from? I will remember not to visit.

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Anonymous
map-marker Parrish, Florida

SIDES WERE TOO SALTY TO EAT!!!!

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The Publix where I usually shop is wonderful. I have no complaints at all with the store.

Last year we ordered a turkey dinner and the sides were a little salty but edible so this year we did the same thing. I added extra sides and pies. However, the stuffing was so salty I spit it into the sink. The potatoes were worse.

Did someone spill the salt into these sides? Luckily I had a Pepperidge farms stuffing mix and instant potatoes that I made up with my company on the way. Never again. I served both stuffings and both potatoes, with fair warning.

It wasn't just me. The pre-made sides went right into the trash. What a shame. The rest went into the disposal.

What a waste of food and money. PLEASE PUBLIX, PLEASE get someone else to make your dinners next year. We won't buy it again.

In a pinch, I would buy a pre-cooked turkey breast and pick out some sides made by Hormell or similar near the meat department. Don't waste your money.

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Loss:
$25
Pros:
  • I usually love publix
Cons:
  • Quality of products
Reason of review:
VERY salty sides with our turkey dinner. Soggy crumb top on our apple pie. Tasted sour.

Preferred solution: Reimburse me for VERY salty stuffing, potatoes, and gravy, and soggy sour pie. The marshmallow salad was WAY too sweet. Who eats things that sweet anymore? The turkey and cranberry sauce were good !!

1 comment
Guest

we threw our $100 publix dinner in the trash as well

Kristan Zaf

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Verified Reviewer
| map-marker Longwood, Florida

Dog and I are sick from chicken thighs

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It's morning and the dog and I are still experiencing churning in our stomachs and growling very loud from Publix chicken thighs the previous night. I have never experienced loud Churning in my stomach in my life.my dogs stomach is doing the identical and we both went to the bathroom. Very-worried!8/28Publix Wekiva Springs Road Altamonte -thigh I am very worried because I laid the dog next to me and his stomach is as bad as mine was last night very loud making all kinds of noises identical to mine 4 hours ago. He ate more meat than I did I only had a little of one thigh and he had two.I hope my dachshund is going to be OK!
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Reason of review:
Bad quality
Anonymous
map-marker North Fort Myers, Florida

WORST TREATMENT YET!!!

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We went to our Publix like we do almost everyday for 10 years+. There were around 8 employees and 3 were managers.

They were rushing to get icecream out of cooler. We were getting ice cream so I asked the one young kid there if there was anything we needed to be concerned with. He said they were putting new shelves in there. Then when we waked by them after that the female manager said "that was sligh" Then started laughing.

They were pulling all the publix brand ice cream out of the cooler. This is the 2nd extreme hatefulness I've dealt with in the last year. Everyone use to be so polite!! What happened??

Thank goodness there are more grocery stores now to choose from. Even if it was a recall, why rude??

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Pros:
  • Good service people
  • Check out service is nice
Cons:
  • Management personnel
Reason of review:
Extremely rude employees
Halea Yka
map-marker Miami, Florida

Issue with constant donation requests

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I shop at my local Publix in Miami, FL 2 to 3 times per week, in which I spend an average of $35 - $70 per trip (and those are the small trips). First of all, Publix is expensive, but I do appreciate their BOGO deals, which are the reason I always come back.

When you have a family to feed, buying things at half off get you a long way. Secondly, this review has nothing to do with employees who work at Publix. For the most part, they are friendly and helpful whenever I cannot locate an item or when I need help to my car. I love my local Publix employees.

My annoyance is with the constant donations that Publix makes employees ask customers for every time they are checking out. I can understand that they *may* be good causes, but there are a few things wrong here: (1) Your customers are likely about to spend a lot of money during the checkout process. It is really not the right time to ask for more money from them. (2) Most of your customers are lower to middle-class families balancing a paycheck day-to-day.

On top of having to feel bad about being unable to fully provide for their families, they need to feel bad about not fully providing for the world, too. At my local Publix, register workers are nice, but they usually phrase the request like "do you want to help donate food to poor kids?" Really? No, I don't. I really don't.

I want poor kids to starve, including my own. I leave with a constant guilt trip every time I leave a Publix, because now I have to feel like an *** at the fact that I can likely donate a $1 to feed a hungry child, but I chose not to. What an *** I am! (3) During a checkout, a customer cannot possibly find out enough information about the organization that Publix is donating to and workers never know sufficiently about the organization to answer important questions.

Also, they do not have the time to do so (and there is usually a line of customers waiting). I have stopped shopping at Publix for a few months already for this reason.

If Publix would like to continue donating to organizations, do so from your own profits (I am sure a 1% of your profits would probably outdo all of the donations you receive). Of course, make it known that you are doing this so that customers can make an informed decision as to whether or not to shop at Publix, but stop asking customers for more, please.

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Pros:
  • Friendly
Cons:
  • Extremely high prices
Reason of review:
Poor customer service
1 comment
Guest

The best thing you can do is to mail a letter to their Corporate Headquarters.

Senior management is responsible for this.