June K Xaf

Rotisery chickens are like baby chicks

Rotiisery Chickens have gotten way to small. Look smaller then pigeons. Very expensive for the size.
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Preferred solution: Let the company propose a solution

Elizabeth J Dbn
map-marker Columbia, South Carolina

Sanitation

Hello, I asked meat cutter to separate a family pack of ground beef. The meat cutter did so but with his naked hands he split the meat apart and wrapped it over!
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Pros:
  • Good quality
  • Convenient

Preferred solution: Training on proper sanitation procedures

User's recommendation: Washing his hands and using gloves after each transaction

Blake F Mqf
map-marker Jacksonville, Florida

Store told me it refused to fill my meds

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I am no polar and narcoleptic. My medicine literally keeps me alive. The same meds I have been on for 15 years and was told Publix would fill. After transferring everything they said it makes us uncomfortable, and we wont fill anything even non controlled meds. Now Im having seizures and want to die. They could care less, the pharmacy is a joke full of lazy millinials Whos discomfort from working hard is a bigger deal then how I end up dead. Cherry picking fake pharmacy to the extreme!
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Pros:
  • Clean
Cons:
  • Too many to list

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t use Publix if you have important meds to fill

Anonymous
map-marker Fort Myers, Florida

No products fir period of time

Dear sir, I go to publix everyday! Love publix! So after a while when i can't get anything i get mad! I know every store doesn't have the same things but when i can't get publix gallon spring water after a week thats wrong! The manager lady with glasses looks at me and says we haven't had spring water in awhile! Really! Deliveries every otber day and u could get some from another store if u wanted! Anyway I've been seeing this at 614 for awhile and so i will shop somewhere else! I can't deal with people that don't care! Also u can go back to 10 pm closing that would be nice! Can't get anything to eat in Estero after 930 except fastfood because u and Walmart are closed! This is 2020 right! Thank u!
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Anonymous
map-marker Miami, Florida

Good Customer Service

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I experienced Great customer sevice with cashier Donna G.!
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Anonymous
map-marker North Port, Florida

Wearing masks

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I am a shopper at Publix store located at E. Venice Avenue and Jacaranda Blvd. in Venice, Florida 34292
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Kareen Mog
map-marker Millbrook, Alabama

Complaint

They didnt ring my things up because they didnt feel like it
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Charles J Suo
map-marker Gainesville, Florida

I have a complaint with the publix managers Rob and Frank

There was a customer that was rude to me and I tried to tell the manager about the incident and instead of the manager Rob trying to resolve the situation he was bias and told me to leave the store when I told that the lady customer was rude to me and that if I was to leave he should have asked both of us to leave the store but he allowed the other customer to stay and shop and to and insult to injury I was given a trespass from that store when the manager Rob was completely bias and discriminatory towards me a black man and i told him it was the other lady that started the confrontation the store is at 1302 mainstreet Gainesville Florida this manager should be fired due to this treatment of me a customer and discriminatory actions against me

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Preferred solution: That the manager Rob be fired for his bias act

Raynelle Ina
map-marker Orlando, Florida

Stockholder change of address

I cant give anyone my change of address unless its in writing
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Gerri D Qkf

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Verified Reviewer
| map-marker Marietta, Georgia

Poor customer service by manager

I went to Publix@***e Creek on 5/30/20 and purchased 3-money orders totalling $1170. The manager saw that I counted the money and before he counted it, he told me that he had to bring it in the back. (I thought he was bringing to the back to not have that much money in the register??) So when he came back to the register, he still had the money in his hand which I thought was strange. Then I realized that he brought the money to the back to check the money (validating its authenticity). WOW!! I visit this store quite often and no one has ever treated me this way. This seemingly inconspicuous behavior is totally not right. I frequent this store slot and I spend a lot of money at this place via in store and Instacart. I already had a bad experience by a manager previously but I let it go. However, in this current climate, I need to inform you that the manager made me feel dishonest and I do not appreciate it. I truly love this store, the workers, cashiers, stock personnel and some managers are good, but I am now reconsidering if I should spend my money elsewhere.
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Pros:
  • Convenient
  • Clean
  • Personable team members
Cons:
  • Some managers do not believe in cu

Preferred solution: Let the company propose a solution

User's recommendation: Be wary of some of the management staff.

nina S Sft
map-marker Ocala, Florida

PEOPLE NOT WEARING MASKS AND NOT FOLLOWING CORRECT LANES

HAVING HEALTH ISSUES I AM TRYING VERY HARD TO KEEP AWAY FROM PEOPLE WHO REFUSE TO FOLLOW DIRECTIONS. I HAVE CUT DOWN MY SHOPPING TO ONCE A WEEK AND Practically RUN THROUGH THE STORE TO GET OUT AS QUICKLY AS POSSIBLE INSTEAD OF ENJOYING THE SHOPPING EXPERIENCE I USED TO ENJOY. I THINK PUBLIX SHOULD ENFORCE THE WEARING A MASK RULE AND THE STAYING IN THE CORRECT LANES RULE. IT'S NOT VERY HARD TO DO AND IT WILL MAKE IT A BETTER EXPERIENCE FOR ALL OF US.
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Orlando, Florida

Letting people in your store with no mask is disrespectful.

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There is a mandate in Seminole county to wear masks. The management or lack of it said they are not the police. Gee i thought a manager's job was to tell people you have to follow the mandate. But they care more about the college students than anyone else.
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1 comment
Guest

Agree completely with this!

AUGUSTO D Ots

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Verified Reviewer
| map-marker Miami, Florida

Complainr about a manager

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hereby to report that yesterday evening around 8.20 pm I was verbally attacked and threatened by one of the store managers and by the security on duty who kicked me out of the store, despite the presence of another store manager, Mrs Ariela who came to help me avoiding being physically assaulted by the two individuals. All this happened at the exit of the store and can be verified by the security cameras. I am kind asking to be contacted from the principal Store Manager. Thank you very much for your time
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Preferred solution: Apology

Anonymous
map-marker Atlanta, Georgia

RIPOFF

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Toilet Tissue $14.99 for Six rolls over $16 with tax. Their prices are up 15 - 20% because of the pandemic. They're taling every advantage of the shopping public.
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User's recommendation: Don't shop there.

Anonymous
map-marker Jacksonville, Florida

Appreciation

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Moving in 1992 to Florida from New Hampshire an entirely new manner of living awaited my adaption. I first started shopping at Winn-Dixie as I was told Publix was too expensive. It did not take me long, however, to realize how wrong that advice was. Today, 28 years later I have enjoyed every shopping experience at Publix. Events required moving several times in the Jacksonville/Orange Park, Florida area which allowed me the opportunity to note all Publix locations I visited had a friendly staff, competitive prices, and clean stores. While all stores impressed me it was not until I became a regular shopper at the Argyle Village Square location managed by Stephen Phillips that I realized I had found the best. It must be said that from my first visit three years ago to my visit today joining other visibly happy shoppers could only be likened to a Grocery Shoppers Disneyland. Your staff is beyond friendly always going to great lengths to assist your guests. Every one of your employees with no exception makes us feel that we are the most welcomed, most enjoyed, closest thing to a family member I have experienced in my life. Now I am not entering a contest, I have not been asked to write my thoughts regarding this Publix store -- in other words, how could I expect a reward in return for sharing my words with you that I do not already have at Village Square Publix. If I could come up with every known superlative to emphasize our pleasure regarding cleanliness, hospitality, great prices, and an amazing array of choices in every department it would still be an injustice to all who work at this location. I find myself unable to put into words my level of enthusiasm that is far and above worldly description. Thank you for this wonderful and exciting shopping experience.
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