Publix customer for 40 years, several cities. This location at Commercial and University Drive.
Many times customers will abuse the 10 items or less limit with 12 or 15. Okay. It's not right but can live with that. Yesterday a gentleman checked out with a loaded basket of approximately 35 - 40 items.
The cashier said 'nothing'. I expect Publix to tell the rude offender to take their order to another lane. His checkout area is not setup to handle large orders, which it is not. At least a mild reprimand to use one of the other lanes with an order so blatantly exceedingly the limits.
I don't believe silence is a company policy and if it is, the company is dead wrong. It is unfair, abusive, and disrespectful to other Publix customers. I complained to the store manager "Bill", as it may well be his personal rule, and basically received the brushoff. Complain if you want but it will only end up back to me tomorrow.
Well thank you Bill, valuing that 'other' customer over me and the others behind, makes so much sense. Gee, I wonder why Publix is more empty than ever before. It's a pleasure to shop at Publix? If it is not a pleasure, then I may as well shop at Aldi's, Walmart, etc.
where I expect to be mistreated but save money. Hmmm, making a mental note to move my prescriptions and keep my Publix shopping to 5 items or less from now on.
Product or Service Mentioned: Publix Customer Care.
Reason of review: Poor customer service.
Publix Cons: Management poor customer service.