
Publix
Publix Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Publix has 2.9 star rating based on 435 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Publix to a friend or colleague.
- Rating Distribution
Pros: Clean, Friendly, Good service people.
Cons: Customer service, Extremely high prices, Management poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Publix has 2.9 star rating based on 435 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Publix to a friend or colleague.
- Rating Distribution
Pros: Clean, Friendly, Good service people.
Cons: Customer service, Extremely high prices, Management poor customer service.Recent recommendations regarding this business are as follows: "Find and alternate grocery store that does not gouge its customersn", "We have to eat so our choices are limited. Grow some things if you can. Shop at lower-priced markets if you have them. If you have to shop at Publix, boycott the products like eggs and red meat that are out of sight. If everyone does this, they will get the message . at least for a month or so,", "AVOID this store at key west", "Do not go to this store!", "Do NOT order a cake from them".
Most users want Publix to offer a solution to their issues.
Review authors value the most Location and Layout of Store. Consumers are not pleased with Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews











































Price gouging
User's recommendation: Don’t shop there.
Owner? Yeah right!
I work at Publix also and I'm on a Workers Comp case and they treat me like dirt. They give me less and less hours trying to force me to quit so I will settle the case.
They are literally a billion dollar a year business and they want me to settle a back injury that I will have the rest of my life for a MEASLEY amount of money! You are absolutely right they do not treat you as family or like they like to say "owner" because of my stock. BULL!
Terrible company and it's all about the DOLLARS, and bonuses for the managers!!
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Verified Reviewer |Price-gouging
Publix gets a general low grade in our experience because the store continues to ratchet up prices despite national reports that inflation is generally coming down. A specific example is our grocery shopping experience this morning.
The store had moved its aspirin offerings out of the medication/personal care aisle to a special shelf by the pharmacy hyping the same aspirin we bought previously as an arthritic pain reliever -- as if this makes it okay to charge $23 for a product that costs pennies to make. Of course people use aspirin to ease minor arthritis pain, and also period cramps, occasional headaches and colds. How cynical and outright cruel of Publix to make people py through the nose for pain relief. In the dairy aisle, Publix had reverted to charging $5+ a dozen for eggs -- it had briefly brought the price down to below $3 -- charging $2.50+ for a half dozen.
We saw this upscaling trick used throughout the store, sensitizing consumers to paying more -- a lot more! -- with a buy offering of two-for-the-price-of-one very over-priced item,.
Publix may tell us that its price hikes are not their fault, that "distribution" is the problem. We don't buy it, nor should you.
We do hope Publix reads these reviews because this is just unconscionable. While we're not rah-rah patriots, their prices seem un-American in a particularly low way.
Most Americans live paycheck to paycheck and their salaries haven't kept pace with the inflationary pricing Publix is indulging in. Nor are its products in many cases luxury or discretionary items.
Its shoppers are trying to put food on the table.
Products used:
We ended up not buying aspirin at Publix (at those prices we wonder who would). We will try Dollar General.
- Clean store
- Prices high
Preferred solution: Price reduction
User's recommendation: We have to eat so our choices are limited. Grow some things if you can. Shop at lower-priced markets if you have them. If you have to shop at Publix, boycott the products like eggs and red meat that are out of sight. If everyone does this, they will get the message ... at least for a month or so,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrice gauging and smaller amounts
Preferred solution: Apologize and explain to Americans about shrinkflation and charging excessive prices all for corporate greed and who knows but hopefully not for political reasons.
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Verified Reviewer |Horrible Bakery Order
The rating is for their bakery. We've always enjoyed shopping here and never had an issue before, even when I ordered a cake from them several years ago.
This time, however, ordering a cake from them was a complete disaster. I placed the order 2 weeks ahead of time. Plenty of time for them to call me if they had any issues with it. Never heard from them; presumed things were fine.
Showed up about 15 minutes early to pick it up. Was very rudely told it would be ready exactly at the time I'd asked for pick up. OK, not a problem. Was back at the counter right at the exact time, and literally saw them bring out an UNDECORATED cake, they were just starting on.
I had the sinking feeling that was our cake. It was. We watched the lady hurriedly slap the border and side design on the cake. Then another lady came over and asked us if balloons were OK, instead of roses on it.
It was for our 35 year old daughter. I didn't think she'd want balloons. They said, since they were just now doing it, and hadn't made the roses earlier and set them in the freezer, as they should have; the decorations would melt in the extreme heat. They finally looked in their back room and pulled out some plain white gum paste roses.
I'd asked for red and yellow. The lady threw the cake into my hands and walked away. Upon talking to the bakery manager, the best he could do was to spray paint the roses red and add some rushed leaves. I am a baker myself.
Not professionally but have done cakes for big events for people. I, fortunately, had also baked another cake for this; but wanted her to have one really professionally done for this big birthday. That's not what she got in this cake from Publix. We got it home and our granddaughter said it looked like we'd gotten it off the shelf at Walmart!!
I was in tears! Then things got even worse. I had requested it to be 1/2 white and 1/2 chocolate. My husband and daughter in law can not eat chocolate.
Instead of that, it was a layer of each, so those that couldn't eat chocolate, still couldn't have any. Also, the supposedly strawberry filling was barely that. Lots of custard, hardly any strawberries at all. Even with all the issues with the decorations, and knowing it wasn't what we wanted, the bakery manager still charged us full price for it.
In hindsight, I probably should have refused it and gone somewhere else to get one off the shelf and just have them or myself write on it. Will Never order a bakery item from here again and, after the way we were treated, I'm not even sure I'll be shopping here anymore.
User's recommendation: Do NOT order a cake from them
Continued price increases
Publix to me is a monopoly ! As a life long Floridian they have always been our go to grocery store.
In the beginning you felt like family and thought they were looking out for you...however every since Covid their prices continue to rise even as just this week,,,second week of February 2024 I noticed sliced cheeses used to be in the $4.93 range which was ridiculously priced to now at $5.15 for the same package of cheese. For months the rates of inflation have reduced by four to five points...yet Public keeps increasing prices ! I truly believe with their monopoly on the market they are gouging their customers. Incorporate greed is discusting.
They are more concerned of profits than being honest with true up costing their products.
What they don't probably do notice is customers are not stupid and we see what they are doing at every visitt to their stores and i have no respect for their business model . Pathetic company that once had our respect !!
User's recommendation: Find and alternate grocery store that does not gouge its customersn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service
This publix is the worst since piper and miranda store manager left it is a *** went to get an order made it online at the deli and the order wasnt ready asked to a one pf the girls working there and she no even talk to me went to cust service and they call the manager at the deli the assistant manager sierra davidson show out and told me someone is working in ur order already after 10 more minutes ask her again n she said let me take care this custumer and get back to u finally she started making my order n just what just give me 1 pack of chesse the order was 4 different chesse i told her missing 3 packs of chesse and she said oh well i sorry but i have an other customer talk to manager in charge store manager mathew very rude he said someone will be with u as soon as possible after 30 minutes waiting for the order made online that has to be ready about 30 minutes before i show out at publix if u want to be disappointed come to shop here it used to be a pleasure shop here no it is a *** to shop here at publix in key plaza
User's recommendation: AVOID this store at key west
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Verified Reviewer |To talk about some teeth I found in some bratwurst

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Poisoned food!
No! No one has the right to put garbage in my food for any reason.
Let alone cause I asked for one more tomato! They need to pay me and write me an apology and make it illegal for humans to do things like this to others
User's recommendation: Do not go to this store!
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Verified ReviewerDon't have code
Preferred solution: Arreglar el problema
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Verified ReviewerI found teeth in some bratwurst
- Great customer service
- Inspectors need to watchthe processing of the food in plants
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Publx not what they say there r
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I found teeth I'm my sausages
Me Michael Mattiello
User's recommendation: Beware of this man
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Complain
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConcern regarding bakery
Preferred solution: Hurricane cakes returned to the bakery as part of our Florida culture.
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Not only are Publix's prices entirely out of control, but treatment of the customers are a joke, and not a funny one at that ! Publix is a liberal, greedy capitalist company ...Their managers - most of which are obese/grossly overweight - are AS PHONY AS A 3-DOLLAR BILL !
When a customer has a question or complaint, they "yes" one to death in less then five minutes, lie to your face and immediately indicate that they don't have "much time for this" .... that being pursuant to whatever question or complaint one wants to address. I only buy 1 or 2 items of their "Housebrands" but would not spend a penny more in their fancied up stores. Employees/cashiers are borderline R U D E ...
that is because they have non-stop cameras in their faces and God forbid, any of these cashiers were friendly "beyond the guidelines" ??? The store atmosphere is phony, speak LIBERAL and 4 or 5 bored managers roam around the store trying to look "busy". Stock shelvers working in the isles have an "don't ask me anything" attitude, you guessed it: with cameras on them nonstop ! Products are pulled at random, Fleischmann's Magarine for example ...
when inquiring why, one of the overweight managers pulls their handy dandy hand computers out of their pockets and confirm the product was "pulled" but do not have a straight answer as to why and if they do, one will NOT BE TOLD why !!!! People working in the pharmacy are especially snotty, the women there are nasty *** !
The list goes on and on and on ....bottom line: AVOID SHOPPING AT PUBLIX LIKE THE PLAGUE .. CUZ PUBLIX IS JUST THAT, A PLAGUE !!!!!
Get on some meds and get over yourself
"LIBERAL " The Publix heiress came under fire once it was revealed she was donating to the trump campaign. trump was right, his voter base is low education fools. Great job idiot.
Most Public employees are very respectful. But there seems to be one or two that like to make comments at some places.
Where I live it is interesting. There are several different economic neighborhoods. The Publix stores I use are in most of them.
The higher priced neighborhood with two stores and the lowest priced neighborhood with a store seems to have the arrogant ones. Usually a comment when walking away.
There was no bad attitude from any employee. Just a profound lack of promised performance.
Your a bogus publix employee.
I have worked for publix part time for three years part time is under 38 hours they keep hiring more new people and cutting back on hours last week I only got 11 hours and the new people got more .I am not the only one .we are very upset over this and you can't work for another supermarket this is at king lake in Naple fl
If customers saw how employees are treated Publix would be out of business
Publix doesn't deserve to be on the list of "best companies to work for" because way and too many employees complain about this company. And the turnover rate of employees quitting is outrageously insane!
No It's not such a pleasure working for Publix. Especially if you aren't a favorite.
I agree publix and it's micromanagers are pieces of ***