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this store has the most incompetant people working I have ever seen. Every week I shop there I have a problem, the last being I was ripped off by the front desk when I returned an item and they did not give me the correct refund.

I have no receipt to prove my refund, all I know is that I was supposed to be refunded $6.32 an I got $2.32. It's not the money that pissed me off, it's the principle. If they can do that to me, how many other customers are they doing that to? This is a constant problem in this store and the store and the manager does nothing to rectify the situation except get mad when there is a customer complaint.

I'm done shopping at publix....I'd rather shop at Wal Mart and Target where you don't expect great customer service, so you cant get upset for something that's not offerred.

Reason of review: Problems with payment.

Location: Boca Raton, Florida

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Guest

You're absolutely ridiculous. Any store with a return policy that accepts returns without a receipt (and I've worked for a few) is doing you a favor, since who knows where you bought it, if it was given to you, or you stole it.

Without a receipt they have no idea how much you paid, so they refund either the current price or the lowest price the item has been marked down to during a sale. You expect them to just believe you when you throw out a price you claimed to pay? Please.

You should be grateful they're willing to refund you anything without proof of purchase. This is the most idiotic complaint I've read in a long time.

Guest

Look, if you have problems there week after week, you're not going there expecting great service... you're going there *looking* for something to complain about.

There is no store in the world that will give you four extra dollars because you "know" you were supposed to be refunded a higher amount, sans other proof.

Guest
reply icon Replying to comment of Guest-1016965

First of all Target will give you a full refund with a smile , asking you for your credit card or your ATM card for you purchased item , and send you on your way

Guest

Have fun at Walmart!

Guest
reply icon Replying to comment of Guest-1015725

I will do that with a great smile !! If you work for Publix you should definitely change jobs , or just sit at home !

Guest

At my Publix, if you paid by credit or debit card and know the date of your purchase and approximate time you were there, they can look it up for you. Mine did for me one time when I needed to return something.

I don't know if it works with cash payments but I assume it would. Ask them.

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